Armin Hidic | Page 9

Bottom line: I have never had a better car buying experience, and I would recommend shopping at BMW of West St. Louis. It is clear that the customer experience is something they focus on from the top experience, and I would recommend shopping at BMW of West St. Louis. It is clear that the customer experience is something they focus on from the top down. In particular, find Dave West if you want a great guy to assist you in finding an amazing car. I love my M550 so much and I'm very glad I chose to buy it there. Details: Having driven past the dealership many times, I never considered shopping there as I live in another part of the city and had a relationship with a closer BMW Dealer & Service Center. I had been shopping online in other cities for a new car and was in negotiations on purchasing when I found a very low mileage (essentially new) M550 at BMW of West St Louis. Dave Ware responded to my inquiry quickly and answered all my questions. I mentioned my desire to test drive the car and he shared the hours he was in that day and invited me to come by anytime. An arrival he was friendly and didn't waste any time putting the keys in my hand, inviting me to take as much time as I needed with the car. That was most unexpected and very welcomed. Following my test drive, Dave and I talked about the car a bit - as two friends would, not as someone who wanted to get my to commit to buying it. He asked if I wanted an offer on my current car, and since I had time and did intend on trading it, I said yes. We had a great relaxed conversation while waiting ten minutes or so. The offer they made on my trade was good, and the car was great, but I had several other options I had been working on so I left to contemplate. No problem - and Dave offered several options for additional test drives to confirm my choice. The next day I let Dave know I wanted the car. Throughout the process Dave was friendly, responsive, and no pressure. He was like a friend helping me through a process, and made it easy to buy. Day of purchase the car looked great in the delivery bay, and Armin Hidic in finance was another great person who made me feel like a friend. He got through all the paperwork, sharing what options I had, answering questions, and was as excited for me as I was for myself. Terrific buying experience from beginning to end. More

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Dave was great to work with! He answered all my questions and made the whole process both easy and enjoyable. I would recommend him to anyone looking to buy a car. He answered all my questions and made the whole process both easy and enjoyable. I would recommend him to anyone looking to buy a car. More

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Very helpful, friendly, and attentive to you. Exceptional customer service. Dave Ware my client advisor met with us on several occasions and always kept in touch via text message. Exceptional customer service. Dave Ware my client advisor met with us on several occasions and always kept in touch via text message. More

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This is my 2nd purchased from this dealership they are very courteous and professional. Keep up the great work! very courteous and professional. Keep up the great work! More

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Anes was very professional yet friendly during the buying process was very upfront about prices and got me good deals on my trade in and new (to me) car. Also anes and Armin in finance were incredibly helpfu process was very upfront about prices and got me good deals on my trade in and new (to me) car. Also anes and Armin in finance were incredibly helpful with titling issues with my trade in and I’m. Wry thankful they helped me through it when they could have easily told me to kick rocks.As long as I’m in MO I will never shop at another car dealer. More

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Dzevad and the team provided exceptional customer service. I live in California and was visiting St. Louis. Luckily, Dzevad had my preferred model available and coordinated shipping. I would recommen service. I live in California and was visiting St. Louis. Luckily, Dzevad had my preferred model available and coordinated shipping. I would recommend this dealership to anyone in the country. What a seamless experience! Many thanks to Dzevad and BMW of West St. Louis. More

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Anes made the process of purchasing a car remotely and from another state very easy. He was quick to supply me with the information I wanted and then provided more in the way of video updates as well as a from another state very easy. He was quick to supply me with the information I wanted and then provided more in the way of video updates as well as a video walk around of the car. I didn't request any of that but it made the process quick yet effective. Top quality customer service and string attention to the details that matter. Very pleased. More

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A couple of firsts here, my 1st BMW and 1st time buying a vehicle online. Veronica and the rest of the team at BMW of West St. Louis did a FANTASTIC job addressing questions or concerns I had and provided f vehicle online. Veronica and the rest of the team at BMW of West St. Louis did a FANTASTIC job addressing questions or concerns I had and provided feedback in a timely manner. The temporary tag was lost in the delivery process and I quickly notified Veronica of my concern, she and the team took swift action and were able to overnight a new temporary tag, that's the kind of OUTSTANDING service that BMW of St. Louis provides!!! I would HIGHLY recommend Veronica and BMW of West St. Louis if you're in the market for an new vehicle with a sales team that provides 1st class service and a very pleasurable buying experience!!! Thank you again Veronica!!! More

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Anes was a fantastic sales rep and very accommodating. They have a great team and atmosphere and my buying experience was very easy. Armin with the finance team was also very informative and crunched the They have a great team and atmosphere and my buying experience was very easy. Armin with the finance team was also very informative and crunched the numbers to find me the best interest rate. I would definitely recommend this dealership to anyone looking to buy a car. More

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My experience with looking, test driving, then purchasing my New BMW X4 M40i was an EXCELLENT ONE! Everyone at BMW West St Louis were very professional and fun to work with. My husband and I had an enorm my New BMW X4 M40i was an EXCELLENT ONE! Everyone at BMW West St Louis were very professional and fun to work with. My husband and I had an enormous amount of questions about our new car and Zack answered them all with no hesitation..and if he didn't know the answer he looked it up and found it for us! He was exceptionally knowledgeable about every car we asked about. Zack was ..and still is a joy to work with! ♥️ Armin....in the Finance Dept did an exceptional job as well. He had papers ready to go when we came back to get the car after purchasing. Explanations of everything were super quick and Top Notch. These guys at BMW West St Louis are very good at what they do...and I will be more than happy to bring my sons here when they're ready to purchase a new car or Suv...they love mine but they have to get their own 🤣...so hopefully we will be back real soon! Thank you BMW for a phenomenal car buying experience. We are super happy with everything all around...and look forward to doing business in the future with you all ❤️ Thank you so much again Zack!!!! More

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