Armando Cervantes Jr.

Overall, a very positive experience. Very friendly and respectful staff and a great facility. I had a problem of my creation and it was resolved in a timely and professional manner. Very friendly and respectful staff and a great facility. I had a problem of my creation and it was resolved in a timely and professional manner. More

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Was on the hunt for a new vehicle. Hats off to Armando and the team for their stellar customer service! Perfect service…received the perfect car for my wife, bumper to bumper warranty, Hats off to Armando and the team for their stellar customer service! Perfect service…received the perfect car for my wife, bumper to bumper warranty, maintenance program and friendly customer service. The building is super clean, staff is friendly and the environment is healthy. Perfect dealership! Highly recommended! More

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And everybody was great. Highly recommended. They sold me a Bronco last year and I bought a F150 this year. Highly recommended. They sold me a Bronco last year and I bought a F150 this year. More

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Professional staff. Straight forward negotiatiion. No pressure buying process. Maybe not the best price I could have gotten. Ive bought several vehicles here and definit Straight forward negotiatiion. No pressure buying process. Maybe not the best price I could have gotten. Ive bought several vehicles here and definitely will continue to do so. More

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Best experience I’ve ever had buying a car. Car was exactly as described online or better. Salesperson was up front, honest and took great care of us start to finish. Thanks to the whole KG fam Car was exactly as described online or better. Salesperson was up front, honest and took great care of us start to finish. Thanks to the whole KG family. looking forward to doing business in the future! Ford did an amazing job with this truck too, bravo! More

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My entire experience was great EXCEPT when it came time to deal with the finance guy. I had no problems because I was using my own financing however he pushed and pushed and pushed and would not give up I’ to deal with the finance guy. I had no problems because I was using my own financing however he pushed and pushed and pushed and would not give up I’m trying to sell me two warranties that I did not want to purchase from him because he was too expensive. He said it would be not a problem but if you did not want these warrantees just ask your finance company to strike them from the contract. That was not the case, there needs to be a new contract drawn up. That was part of this whole transaction that put a sour taste in my mouth.Also I went elsewhere to purchase a Ford ESP plan and was able to get more coverage for HALF the price he wanted to sell me. I’m not going to let that incident ruin my experience. Just don’t fall for the pressure, google search what you’re looking for (warranty and maintenance) and you can find it online through another dealership at a better price. More

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Armando Cervantes helped me with my order and purchase, especially at the last point of organizing delivery to my house. Jesse Ramos was very helpful in the final financing of my car. Thank you especially at the last point of organizing delivery to my house. Jesse Ramos was very helpful in the final financing of my car. Thank you More

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Best Ford dealership in the LA/OC area! Ken Grody is by far a class or two ahead of every other Ford dealership in terms of customer service, professionalism, pricing, and deals. Even if y Ken Grody is by far a class or two ahead of every other Ford dealership in terms of customer service, professionalism, pricing, and deals. Even if you live in LA (which I do), the drive down to Ken Grody in Buena Park is well worth the investment. Armando was a great sales person, super friendly and knowledgeable, and Jesse in Finance was fantastic. More

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Ken Grody Ford is one of the best dealerships in the OC. Thanks again for all your help. Thanks again for all your help. More

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Excellent!!Annette was an excellent customer service Excellent!! Annette was an excellent customer service employee who from beginning to end was very helpful and accommodating to making that I was take Excellent!! Annette was an excellent customer service employee who from beginning to end was very helpful and accommodating to making that I was taken care of and service needs met! More

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