Antoine Pollard | Page 2

Great experience overall! This is a great dealership in the way they take you through the process of buying a car. Very patient and usually will go out of the way to answer you This is a great dealership in the way they take you through the process of buying a car. Very patient and usually will go out of the way to answer your questions and make you feel comfortable. Also the no-haggle pricing model removes the stress of negotiating on price. Most of my research around the car I was buying on different websites, KBB, NADA, etc. established that their pricing is very fair and competitive. They are plugged in to various national used car web sites like Autotrader, Truecar etc. and thus have a good handle on pricing for used cars. Also, they were able to get me a better deal on financing even after I got an already super low rate on financing. So make sure to check with John in finance on the terms of any finance deal you may be bringing on your own, they will most likely get you a better deal. And if you get to work with Antoine in sales, you will definitely want to always buy from Hyman. Great individual and always a pleasure to talk with him. Very detail oriented when it comes to answering your questions and very understanding of your personal needs. More

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Great people My sales person Antoine Pollard was very easy to talk to, I drove hour just to take a look at the truck. There were no surprises at all, no hidden fee My sales person Antoine Pollard was very easy to talk to, I drove hour just to take a look at the truck. There were no surprises at all, no hidden fees. I would recommend Antoine to every one. The rest of the crew there did a great job, very friendly! Hyman Bros. made this the easiest transaction ever! Thanks More

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Unreasonable Requests I will start off by saying that others in my family have made purchases from this dealership in the past. Four vehicle by three different relatives, I will start off by saying that others in my family have made purchases from this dealership in the past. Four vehicle by three different relatives, as a matter of fact. That said, I am not sure that this dealer will receive consideration for future purchases by those same family members based on my recent experience. Went to this dealership to look at a vehicle that happened to be in the showroom. I knew what I wanted, and had gone there for that specific vehicle. The sales person was polite when I met with him and briefly spoke with him about the vehicle. I asked about test driving the vehicle and was told that they don't allow test drives of their more expensive vehicles without being sure that someone "qualifies and is able" to buy the car. When I asked for clarification, I was told that they would only allow a test drive if I was very serious and had a managers approval to take the vehicle for a test drive. I have never had this experience before in my life, and I have purchased about a dozen vehicles new and used. I refused to allow this dealer to run my credit or have me sign anything just to test drive a vehicle. What a poor way of doing business. You have cars on the lot, and could have made a sale, but to make such an unreasonable request just doesn't make good business sense. I understand trying to protect higher end vehicles from joyriders, but there are inherent risks that accompany selling cars and dealing with customers, and if you aren't willing to accept those risks, perhaps you're in the wrong business. To ask customers to sign something to test drive a car is an absolute insult and just plain stupid. The likely reason the vehicle remains unsold for nearly two months is due, in part, to the ridiculous policy in place. No sane individual is, or should, sign something for a vehicle without test driving it FIRST. Should the dealership management or owner read this review, please know that I have purchased similar vehicles new, and have been allowed to test drive them without hesitation. Quite simply, your policy is stupid and it is costing you sales. More

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Excellent Service We just purchased our second car from Hyman Brothers. We have been very pleased with the service and fairness from this dealership. Antoine Pollard We just purchased our second car from Hyman Brothers. We have been very pleased with the service and fairness from this dealership. Antoine Pollard was our salesperson and he was very accommodating and provided exceptional customer service. More

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*****VERY SATISFIED CUSTOMER***** I WENT IN KNOWING EXACTLY THE KIND OF CAR I WAS LOOKING FOR, MR. POLLARD HELP ME THROUGH THE WHOLE BUYING PROCESS, HE WAS VERY PATIENT WITH ME AND HE I WENT IN KNOWING EXACTLY THE KIND OF CAR I WAS LOOKING FOR, MR. POLLARD HELP ME THROUGH THE WHOLE BUYING PROCESS, HE WAS VERY PATIENT WITH ME AND HE DIDN'T RUSH ME LIKE SOME CAR DEALERSHIPS DO. HE WAS EXTREMLY KNOWLEDGEABLE ABOUT THEIR AUTOMOBILES, "ANTOINE, KEEP UP THE GOOD WORK, YOU ARE A VERY GOOD CAR SALESMAN, YOU WILL GO FAR" THE WHOLE TEAM WAS PLEASANT. I REALLY LOVE THE CAR THAT I CHOOSE TO BUY. THE PRICE WAS REASONABLE WITH MANY OPTIONS ON MY NEW/USED CAR. IT IS BEAUTIFUL, I KNOW THAT I MADE A WISE CHOICE TO HAVE PICKED HYMAN BROTHER'S AS A FIRST TIME CAR BUYER. I WOULD RECCOMMEND HYMAN BROTHERS TO ANYONE WHO ANTICIPATES BUYING THEIR NEW/USED VEHICLE. TODAY OR IN THE FUTURE......... THANKS HYMAN BROTHER'S FOR ALLOWING ME TO BE A PART OF THE HYMAN BROTHER'S FAMILY...... More

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Awesome buying experience!! Got my dream car!!! Found my dream car!! Antoine was exceptional throughout the entire buying process. He was great and spot on with the description of the car - every Found my dream car!! Antoine was exceptional throughout the entire buying process. He was great and spot on with the description of the car - every detail I inquired about was answered promptly and very courteously. Exceptional customer service, picking us up from the airport and treating us very kindly. What a great buying experience, dealership has awesome inventory. More

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Great staff and a lot of of immaculate cars This was our first experience with Hyman Brothers but everything was seamless and our Grand Cherokee is flawless. They specialize in clean low mileag This was our first experience with Hyman Brothers but everything was seamless and our Grand Cherokee is flawless. They specialize in clean low mileage cars that are basically new. We worked with Antoine and couldn't be happier with the purchase process or the vehicle. The cars are every bit as clean in person as they appear online. I would not hesitate to purchase here again. More

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Would definitely buy a car from Hyman Brothers again!!!!! The entire process was so seamless, from the first phone call about a car we saw online to getting the loan! I love that it's a local company, yet th The entire process was so seamless, from the first phone call about a car we saw online to getting the loan! I love that it's a local company, yet their inventory is extensive. Antoine was incredible to work with and even had the car we were interested in brought over from another location so it was more convenient for us. I love their no-haggle prices and that we never felt pressure to buy. Their facility is upscale and classy and everyone was so nice that we met. Antoine even went the extra mile to meet me at REI so I could get the roof rack off the car that we traded in since I lost the key. I can't say enough about how exceptional they treat their customers and they definitely beat the CarMax appraisal price. The financing part didn't take long at all and Jimmy was absolutely wonderful to work with too. I would HIGHLY recommend buying from Hyman Brothers!!! More

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Perfect Experience This dealership is the absolute best. No pressure sales, just top of the line service from every single person on site, from reception, to sales, to This dealership is the absolute best. No pressure sales, just top of the line service from every single person on site, from reception, to sales, to finance, to service - all of them treated me like it was an honor to have my business. Antoine helped me identify a car I LOVE and went to get it from Midlothian. It was such a pleasure working with him, that if they didn't have the car I wanted, I would've waited until they did just so I could purchase it from Antoine and Hyman Bros. Perfect place to buy a used car - I never worried that I would get burned with a lemon. I highly recommend this dealer! More

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Unexpected Salesmanship I researched vehicles for weeks on the internet and found several great looking deals at Hyman Bros. I have lived in Richmond all of my life and never I researched vehicles for weeks on the internet and found several great looking deals at Hyman Bros. I have lived in Richmond all of my life and never done any business with them. I was surprised to find the quality of vehicles they have for sale. It was also refreshing dealing with Antoine and others through the buying process. I had been to other used car dealerships and did not feel they cared or wanted my business. Hyman Bros. was professional and courteous. My vehicle is all they promised and I look forward to many years of driving. More

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