Anthony Kwietniewski | Page 2

My husband and I went in looking to trade in my 2015 Ford focus for any truck that wouldn't make our payments go up a terrible amount. David Levy helped us get EXACTLY what we needed at a great price! Even h focus for any truck that wouldn't make our payments go up a terrible amount. David Levy helped us get EXACTLY what we needed at a great price! Even helped us find an extra key! More

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The service department is awful. The communication is awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out our truck had been ready for 3 days & they were talking to the wrong customer.This is just one issue. More

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I purchased my 2015 f150 from another dealership. I took it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure me into getting all the service done at once either. They helped me schedule what needed to be done first and we scheduled the rest. I will take my truck back there for all of the service that I need.I was really impressed with them and the friendly atmosphere there. More

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Prude was very informative and understood exactly what vehicle I wanted. I appreciate how informative he and the financial advisor were during the process. Thank you so much for making the experience an e vehicle I wanted. I appreciate how informative he and the financial advisor were during the process. Thank you so much for making the experience an effortless one. More

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Prue made car buying easy. He was extremely helpful and it was a great experience! I am a customer for life. Great people and great dealership. it was a great experience! I am a customer for life. Great people and great dealership. More

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Did not get the service I was promised. I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told them it was a computer error on the phone. Benson Ford called me back and stated it was a vacuum line and the injectors needed cleaning. The battery was also dead. I told them this was fine as long as the issues was fixed and they gave me a quote. I told them I could not pick it up till next Thursday. When I arrived on Thursday morning they didn't even have the job completed. I was told by Joe Robertson (my contact with this transaction) that it should be done by noon. So I left and came back. At noon he stated that his mechanic was having issues programming it and he would not hold me up any longer. He gave my a rental to drive home. This was the only pleasant part of the experience; but it still was not my vehicle. I came back the next day with my family after Joe called me saying it was ready. I had my wife and children enter the vehicle as I went in to pay; but as I was paying she found out the radio, navigation and DVD system did not work. I asked Joe to look. I asked if it was a fuse. He claimed it had power and they don't miss fuses. He claimed it came to them like this from the other mechanic. I said OK I will call them. I did and they denied it but did look up what fuses it would be and told me over the phone. The fuse for all of the above was totally missing from the fuse box. This is absurd that a Ford dealer would not know this or replace a fuse. Well I put the fuse in and drove it down the road with my family in the vehicle. The computer issues came back. I had to pull the fuse to make it work and even then it wasn't right. It was the same day I picked it up. I called Joe and he promised to return my call and let me know something. I am still waiting. My wife called 3 days later and was promised that the service manager would call her back. This too has not happened. We now have the vehicle parked as it is not a vehicle we can trust to drive. I feel like I was up-sell for a service(injector cleaning) and would be fine if the problems where taken care of; and we feel like lied to about the issues being cleared on the vehicles computer. A 10 amp fuse is more than likely a few cent and they have better access to the knowledge to why the radio and such where not functioning. Then when I put a fuse in a spot where there was no fuse leads me to believe it was intentionally done to hide the problem. More

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Terrific sales person. Informed, cordial, no pressure, patient , a great pleasure to work with, closing the deal was simple and straightforward . I will be back when I'm due for another vehicle patient , a great pleasure to work with, closing the deal was simple and straightforward . I will be back when I'm due for another vehicle More

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Excellent treatment and good advice Excellent service from the dealer! Don't understand why it took so long to get it delivered to them!!! Prue Dacus did a good job did a good job of Excellent service from the dealer! Don't understand why it took so long to get it delivered to them!!! Prue Dacus did a good job did a good job of tracking I for me. More

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3rd buy This is the third truck I have purchased from Benson Ford. Benson Ford is straightforward and an easy dealer to deal with when purchasing a truck. This is the third truck I have purchased from Benson Ford. Benson Ford is straightforward and an easy dealer to deal with when purchasing a truck. More

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Great experience! I have purchased many new vehicles here and would not consider going anywhere else to purchase a vehicle or to service my vehicle. Always a great exp I have purchased many new vehicles here and would not consider going anywhere else to purchase a vehicle or to service my vehicle. Always a great experience. More

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