Anthony Cooper | Page 2

Worst service department I have ever dealt with. I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some I had an appointment scheduled for this Morning I waited 20 minutes for service advisor. Was then told I need to speak with Martin, a manager of some sort. He told me that my vehicle and I were not welcome there. I asked why and was told that my prior visit was the reason. I told him I had no issue nor did they, the last time I was there. He simply looked at me and said I was not welcome, walked to the fire opened it and stood waiting for me to leave. I was humiliated and in disbelief. There was No reason to treat me like they did . My Fiancé has had several issues with this service department, but I was and have Not been part of those interactions. The times I have taken in the vehicle for service, I have always been polite and respectful. I believe I was treated inappropriately and very disrespectfully. I left this place with my head held high, did not cause a fuss even though I was so very disrespected and disregarded More

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Horrible stuff. I was waiting on my part for 2 weeks and when I called to see if they got it very unprofessional girl Amanda told me that the part wasn't even order I was waiting on my part for 2 weeks and when I called to see if they got it very unprofessional girl Amanda told me that the part wasn't even ordered. More

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Stupid me! I did not read these reviews before doing business with this lying, deceitful, arrogant, Infiniti dealership. Where do I start? I purchased the ca I did not read these reviews before doing business with this lying, deceitful, arrogant, Infiniti dealership. Where do I start? I purchased the car in January 2022. I spoke with a salesman named Edgar. We inquired about the QX50. Everything seemed to be going well and they had a color my wife liked so we went to his office to talk about it. I didn't haggle about the price. There was no trade in. I put $10K down and financed the rest. Edgar was anxious to get his satisfaction rating filled out so we obliged him and gave him a good one. We didn't drive the car much, but finally filled up weeks later and saw the dreaded message on the tank cover "Premium Fuel Only" We never knew this. Edgar did not want to tell us and when questioned about what he withheld, he responded that "everybody knows these cars take premium". I responded that the average person does not know this. I certainly didn't and he didn't bother telling me. It would have been a deal breaker. I am retiring and this would be our car for a long time and to be stuck with high priced fuel for the next 10 years is not good. The problems continued after that. My wife tried to hook her Iphone up and the computer kept blacking out the screen. We took it in. Arrogantly, they said it was "user error". After they looked at it, they admitted the computer was bad. This was in March/April. It is now August, and the computer replacement is still not in. They said since this is a 2022 that they do not make the computer anymore. We were told we are 10th on the list to receive a new one and they can't tell us when it will be in. A brand New $50K car! Other problems with the car just kept mounting. The locks on the door made a ripping sound when the car turned off, There was a musty smell from the air conditioner (No fix for this). Each time we would call about these issues, they would not return a call until we called again. Then they laughed at us, I guess now we are a private joke between them. They would pick up our car since we live in New Braunfels and leave a loaner with no fuel. When they returned our car, they used up half the tank of premium fuel. They also ate their lunch and snacks in our car which we don't even do. We told them about the mess and they didn't seem concerned. Infiniti Customer service called us several times, but this is just a phone call specialist and has no authority to fix things. My wife spoke to Edgar about the deception on the grade of fuel. I spoke to the sales manager, Patrick, about this. He took down the information but did nothing. I asked him to have the GM call me. It took the GM, Anthony Cooper, over 5 weeks to call me. He was on vacation the week I called so I understood. Then he got covid which prevents you from making phone calls I believe. When I spoke with him, he scoffed at all my issues. He too, said I should have known about the Premium, and told me I could put regular in but it will make the car louder. A Brand New Car! The computer issue he said was a well known issue. I asked him why it wasn't tested before selling me the car. He had no real response and of course, they just missed it. I also asked about a buyback because I would like to get out of this relationship the dealership keeps bragging about. He said I would lose money. I will just wind up selling this on my own and take the loss. That's how badly I want to get away from this dealership. Yesterday, they returned my car after repairing another problem and they put a dent on the frame while they had it. They refuse to take responsibility for it. I spoke to the Service Manager, Ricky, who claimed the dent was there when he received it. I asked him to have the GM call me again. I don't expect a call back. I see Mr. Grubbs, the owner will respond to these reviews sometimes. I am asking Mr. Grubbs to contact me personally instead. I know we are a joke to your employees at this point. They most likely roll their eyes when we call. So, of course, we are just a problem customer and they would like us to go away. I don't expect you to get a good explanation from them. But I would pay attention to the frustration I am posting here. If I spend $50K, I give you the money in good faith that I will receive a good product. I did not receive my part of the bargain. More

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Kenny and John are the best! They took their time and found me the car of my dreams! They took their time and found me the car of my dreams! More

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After purchasing over 30+ cars from various dealerships in the past 10 years, Infiniti of San Antonio is one of the best that I have been to. Kenny and Nate offered a professional and seamless sales experi in the past 10 years, Infiniti of San Antonio is one of the best that I have been to. Kenny and Nate offered a professional and seamless sales experience. Their customer service was top notch and they are reason that I am a repeat customer. I recommend this dealership to my friends and coworkers because of them. Ashley helped make the finance an easy and quick process. Much appreciated! I will be back again! More

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I will recommend my friends to take the infinity to Infinity Garcia for San Antonio because they got the best care for your your Infinity so please take your car to Infiniti are San Antonio Texas they Infinity Garcia for San Antonio because they got the best care for your your Infinity so please take your car to Infiniti are San Antonio Texas they treat your car with chair and make sure everything is okay I especially like the mister Tanner he was a very good help to me thank you infinity for making my call Ron the way it's supposed to I give you all the outrage of 10 Stars so I will tell all my friends about Infiniti of San Antonio take your car now you won't be disappointed thank you very much thank you mr. Tanner More

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You guys were awesome in figuring out what was wrong with my 2015 QX60 that had an intermittent issue with the brakes and seatbelt harness. Thank you Thank you Thank you I was afraid of driving the vehicle f my 2015 QX60 that had an intermittent issue with the brakes and seatbelt harness. Thank you Thank you Thank you I was afraid of driving the vehicle for almost 2 years and now it drives like a brand new vehicle thanks to everyone who took the extra effort and made this possible!!!!! I knew it would eventually reproduce the issue at the dealership and it did also being smart and purchasing the additional warranty thru Infiniti when I purchased the vehicle helped a lot as well with only 100 dollar deductible for the repair. The loaner vehicle that was given to me was a step up from my vehicle a qx80 out of my price range to purchase one of those unless one day you guys feel like donating one to a gracious disabled vet lol, but was glad to have the opportunity to drive one for a few days. Please keep up the good work and always remember communication is the key to a happy satisfied customer👏👏👏👏👏👏👏👏👌 Tracey More

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Wonderful purchasing experience. Process was quick, simple, and well handled. I would have no hesitancy in making my next auto purchase from this dealership. Process was quick, simple, and well handled. I would have no hesitancy in making my next auto purchase from this dealership. More

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I called about a 2013 Toyota RAV4 they have for sale. The VIN is 2T3YFREV9DW045370. The salesman I spoke to went on and on about the quality of their pre owned cars and how much reconditioning is done to the VIN is 2T3YFREV9DW045370. The salesman I spoke to went on and on about the quality of their pre owned cars and how much reconditioning is done to them. Literally, I heard about reconditioning several times, even on the test drive. I was hesitant about driving 3 hours to see a 9 year old car, but it looked good in the pictures and the assurances I received convinced me it was worth the drive. I didn’t expect the car to be perfect and had reasonable expectations about a 9 year old Toyota. I felt confident it would be a good first car for my daughter. I drove to the dealer this morning to see the car. Cosmetically it was about what I expected. Not perfect but looked good overall. The car drove well. I noticed the smell of burning oil when I got out of the car. I looked under the car and there is a large oil leak, covering about half the undercarriage in oil. That’s a big disappointment, but I assumed the dealer would check it out to see what was wrong, because it could have been something simple like a loose filter or drain plug. I was very wrong. The used car director, Jason Miranda, told me that the car was over 90k miles and the only thing done to these cars is a state inspection. Nothing else. He flat out refused to see what was leaking, but did tell me I could bring it to a shop and have it checked out at my expense. I asked if he could just have one of his service technicians look at it. His response absolutely blew me away. He said I would have to pay for that. So, it’s his car, his problem with the car, I’m the customer interested in the car, but I would have to pay to have his car checked out. I left. Jason knew how far I drove, he knew about what I was told regarding reconditioning, and he didn’t care. On the drive back home I called Anthony Cooper, the general manager. He apologized for what I was told and agreed to look at the car. Turns out it has a rear main seal leak, which is over $1000 to repair. At my expense. No offer to lower the price of the car, no offer to repair the car, no offer to at least pay for my wasted time or gas, nothing. This is the type of experience I would expect at the corner car lot in a run down part of town. George Grubbs III- is this how you treat people coming to one of your stores to purchase a car? This comes directly from your website: "We understand that you have options, we understand that buying a car is a big decision and we understand what it's like to not feel take care of. At INFINITI of San Antonio we do our best to treat you like we like to be treated. And that starts with trust. If any part of your experience with us is not up to your expectations let us know and we will make it right. We can't do what we do without our customers and we want to earn your business." How are you making this right? What is your response? More

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I bought a 2021 Infiniti QX80 from Infiniti of San Antonio. It was a pleasure dealing with Mr. Edgar Guzman and Infiniti of San Antonio staff. Mr. Guzman was friendly and knowledgeable of the QX80 ve Antonio. It was a pleasure dealing with Mr. Edgar Guzman and Infiniti of San Antonio staff. Mr. Guzman was friendly and knowledgeable of the QX80 vehicle. He kept his promises and supplied us with information when requested as quickly as possible. It felt like I was the only customer he was looking after and applied personal touch everywhere. It was truly a pleasant experience buying a vehicle from Infiniti of San Antonio. Thank you Mr. Guzman and Infiniti staff for the excellent service!!! More

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