Annie Thompson
Annie Thompson at Dean Team Subaru Volkswagen
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Annie Thompson

Service Advisor

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

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4.8
190 Reviews
4.8

190 Reviews

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190 Reviews of Annie Thompson

April 25, 2024

Dealership Rating
Employee Rating

Always enjoy working with Sam and Annie. Sam has delivered 3 Subarus thus far and is terrific at explaining all the facets of a Subaru vehicle. There was never any pressure and we are on a More

by nickelct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 26, 2024

Dealership Rating
Employee Rating

After seeing a car advertised on-line by this dealer, I phoned in and scheduled a test drive with Carl Schaeffer within 30 minutes. Reaching a final deal was straightforward, and Carl & Jeff moved the p More

by dw
Recommend Dealer
Yes

Other Employees Tagged: Carl Schaeffer, Annie - Service, Jeff - financial

February 19, 2024

Dealership Rating
Employee Rating

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

February 05, 2024

Dealership Rating
Employee Rating

Dean Team Subaru service department is first rate service advisors are very helpful always helping you with needs More

by larryjo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Dean Team Subaru Volkswagen responded

Hi there, thank you for taking the time to leave a 5 star review. We are thankful for your business and are glad to hear that our service department provided a positive experience. We strive to make our customer's experiences as easy as possible. Please let us know if you need anything else!

January 30, 2024

Dealership Rating
Employee Rating

The Dean team has the best service department. Annie & Duke always go beyond the call of duty. Recently I got my second Subaru from Mike. Mike went out of his way to help and explain my new Subaru More

by Hdg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duke Iwata , Michael Kaufman

December 31, 2023

Dealership Rating
Employee Rating

Annie is the best service rep. She is the reason I come to Dean Team More

by m_beckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Fix

Dec 31, 2023

m_beckman responded

Dean Team is the best.

October 10, 2023

Dealership Rating
Employee Rating

Always a pleasure taking my car here for service. I have brought all my cars here for 10 years and have never been disappointed. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Molly Dean-Newberry

Oct 14, 2023

Dean Team Subaru Volkswagen responded

Hi there, thank you for the 5 star review! We are thrilled that you keep choosing Dean Team and appreciate your loyalty and business!

September 28, 2023

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Employee Rating

Another great experience with Dean Team Subaru Volkswagen. This is the 4th car that I have worked with this dealer on, and I hope that I never have to work with any one else. Joe Wicks was a fanta More

by Jake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Moore, Richard Gotsch, Drew Scheetz , Joe Wicks

Oct 16, 2023

Dean Team Subaru Volkswagen responded

Hi Jake, thank you for taking the time to leave a detailed review. We are thankful for your loyalty and business and are glad to hear that Joe and the rest of the team provided a pretty amazing car buying experience. Please let us know if you need anything else!

July 25, 2023

Dealership Rating
Employee Rating

We had a couple issues with my windshield replacement, but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My su More

by MichelleLutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Harrelson, Duke Iwata

Aug 10, 2023

Dean Team Subaru Volkswagen responded

Hi Michelle, thank you for your honest feedback. We are glad that the loaner car that we provided was helpful to you. We are sorry to hear that our service department's communication was lacking and did not meet your expectations. Our customer's feedback is important to us and we will share with the team. We hope we can better assist you next time!

July 21, 2023

Dealership Rating
Employee Rating

Thank you Annie, Duke, & Jeff. You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey More

by Dave’s Jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Jason Moore, Duke Iwata , Kyle Moore

Aug 10, 2023

Dean Team Subaru Volkswagen responded

Hi Dave, thank you for your kind words about our team! We are glad to hear that you received excellent service. If you need anything else, please let us know.

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