Andy Stanley | Page 7

My New F150 is My second purchase from Dracos and the Team af Mall of Georgia Ford and no doubt will not be my last! Thanks for Everything! Team af Mall of Georgia Ford and no doubt will not be my last! Thanks for Everything! More

Helpful 0

Report | Print

Man they were right on time with the car I wanted great price great people price great people More

by Rajeen Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing, wonderful, cool, rad, skilled, super, truck, car, way to go, words yes review fifteen car, way to go, words yes review fifteen More

by jhumrich Verified Customer Verified Customer

Helpful 0

Report | Print

It wasn’t too stressful and everybody was professional and nice. They made me feel that I made a good choice. and nice. They made me feel that I made a good choice. More

by ELIANA hoyos Verified Customer Verified Customer

Helpful 0

Report | Print

Best experience I ever had at a dealership. Will definitely go back for my next vehicle. Will definitely go back for my next vehicle. More

by marvin.rickard Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience! Go ask for Kevin, Dragos or Andy and I promise you won’t regret it. They were great to work and I got an amazing deal! Go ask for Kevin, Dragos or Andy and I promise you won’t regret it. They were great to work and I got an amazing deal! More

by seanwhite26 Verified Customer Verified Customer

Helpful 0

Report | Print

Ordered my Maverick through them. They helped a lot through the process and got me into a great truck. They helped a lot through the process and got me into a great truck. More

Helpful 0

Report | Print

Great experience. Wasn’t planning g on purchasing that day but Andy was so knowledgeable and kind. Wasn’t planning g on purchasing that day but Andy was so knowledgeable and kind. More

by Cathy24 Verified Customer Verified Customer

Helpful 0

Report | Print

Best experiences buying a car, would be back there in a heartbeat. Professional and top of the line customer service heartbeat. Professional and top of the line customer service More

by ARVJAY Verified Customer Verified Customer

Helpful 0

Report | Print

The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to m could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first truck for a hybrid. Keep in mind that on my first order I received notification, time frame all the notification. On the second order I never received any notifications, only a call that my hybrid arrived (January Monday 24th), sounds great right? Went to the dealer Monday evening to do a receive my Eco and buy the hybrid. Problem started when the financing dept. said that the bank wants to see proof of income thru pay stubs to do the loan on the second truck, I advised them that my employment hasn't changed since the last 6 months and they should process it the same way (I'm self employed), if it went thru the first time and I have been making my payments what is the issue? Then I was told that the bank was looking for a 15% (funny how I didn't need paystub at 15%) when I'm paying now 9%, I declined that %. Nothing couldn't be done that night and the finance manager at MOGF, Mr. Dragos, said he will talk to the bank manager in the morning to take care of it, since bank managers weren't available at night. On Tuesday I didn't get any call back from MOGF, called the salesmam Eliot (2:30pm) who was the person taking care of my account to see whats the issue, he was off that day and also the finance manager (??) . Texted Today Wednesday and Eliot (salesman) said that the bank wants paystubs to process the loan, back and forth thru tex after an hour I said I'll pass bye Thursday morning (planning to pay cash). Then he tells me that since the bank declined they sold the truck to some one else?????? Why waste my time for an hour if it was already sold? Ms Lindsey Hester from MOGF was getting involved with this case, and the final word from her boss is that they "can't help me because if they do they would have to do the same for all there customers" This experience has given me a bad feel on the brand Ford and its dealership, won't be a returning customer to the dealership but also to the brand. At the end I am at fault and no compensation, great customer service. More

Helpful 0

Report | Print