Fun friendly environment, always professional.
Had parts in stock that i needed at the parts counter. The new car showroom up and downstairs is always a pleasure to browse.
Had parts in stock that i needed at the parts counter. The new car showroom up and downstairs is always a pleasure to browse.
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by BLYTHESFLOORING
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2023 -
Mercedes-Benz of Portland responded
Hello!
Wow, thank you for leaving such kind words. Your review has truly put a smile on our face! It is always great when we are able to have the needed parts in stock as we are constantly trying to be as efficient as possible. We hope we have the pleasure of providing exceptional client care to you once again!
The dealer mechanic did a good job.
After getting my car back the following day I left a recorded message to my adviser agent and still waiting for his phone call back.
After getting my car back the following day I left a recorded message to my adviser agent and still waiting for his phone call back.
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by ANOMAKE
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2023 -
Mercedes-Benz of Portland responded
Hi Anomake!
We sincerely appreciate your trust in us with your business and it was our pleasure to provide you with a nice visit. Travel safe, enjoy the road, and please reach out to us whenever we can help with anything else along the way.
Jan 20, 2023 -
ANOMAKE responded
Please, provide my response to the dealership to see if Andy Acevedo can return my recorded message call. My phone is 310-402-4533 to solve an issue with the service rendered.
Thank you,
Angel Nomakchteinsky
I almost always get terrific service.
Only when they are very busy but someone always keeps track that you have been helped. The efficiency is very good and I always get my car back on t
Only when they are very busy but someone always keeps track that you have been helped. The efficiency is very good and I always get my car back on time and in great shape. Thank you to all the staff for such good work!
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by KLBAY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon Godbey was one of my earlier service writer and has moved up in the company. Bot when I recently had a tire issue he made sure I got my car in asap and repaired the same day. He has always been highly knowledgeable and the best to work with.
Jan 16, 2023 -
Mercedes-Benz of Portland responded
Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. Our team is happy to provide you with excellent service. Your kind review is greatly appreciated and we hope to have the opportunity to work with you further in the future.
They squeezed us in, were very communicative, and took
care of the problem. Very satisfied
care of the problem. Very satisfied
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by JIMMOORE2
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The young woman who makes appointments for service was great!
Jan 13, 2023 -
Mercedes-Benz of Portland responded
Hi Jim!
We are so glad we were able to fit you in and get the situation sorted out in a timely manner. It makes us proud to know that our team has provided such exceptional client care and has left yet another customer thoroughly satisfied. Until next time, drive safe!
I like being greeted upon arrival and told what to expect
in terms of cost and down time.
in terms of cost and down time.
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by colistro1
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2023 -
Mercedes-Benz of Portland responded
Hello,
We're glad to hear you appreciate the fast greeting and quick estimates you receive here at Mercedes-Benz of Portland. Thank you the compliments and your trust in the team. We'll see you again next visit.
Jan 04, 2023 -
colistro1 responded
You can bet that you will!
Jan 04, 2023 -
colistro1 responded
You can bet that you will!
Jan 04, 2023 -
colistro1 responded
You can bet that you will!
Jan 04, 2023 -
colistro1 responded
You are the best, thank you.
Sincerely, Dr. C.
Good service ,nice customer treatment, good snacks and
coffee and tea and pop soda and water, nice and comfortable lounge.
coffee and tea and pop soda and water, nice and comfortable lounge.
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by Merci
Verified Customer
Verified Customer
Other Employees Tagged:
Sean Popplewell
Jan 04, 2023 -
Mercedes-Benz of Portland responded
Hello Merci,
We love to hear you not only enjoy our accommodations and facility but also the service you receive here at Mercedes-Benz of Portland. Thank you very much for trusting us with your vehicle's care. Travel safe and we'll see you again next visit.
Andy is reachable, professional, and was very helpful
during and after the service. Very happy with the gentleman.
during and after the service. Very happy with the gentleman.
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by Mohammed.MARAEE
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2023 -
Mercedes-Benz of Portland responded
Hello Mohammed,
Andy will sincerely appreciate your thoughtful feedback regarding his professional and communicative assistance. Thank you very much for working with us here at Mercedes-Benz of Portland. Come back and see us again whenever we can be of assistance.
Service Dept was very good, they both went the extra mile
with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have on
with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have ongoing issues with this dealership however in regards to how the leasing/financial process was handled. The paper signing with finance seemed not as well-informed as it should be and the credit checks not as clear or transparent. We were leasing the car for me and I asked several times that that be made clear in the payments, notifications, ongoing communication. It has never been corrected - my husband continues to receive all communication and service had the VIN# under my husband’s name. Frustrating, feels like the 90’s. The Sales person who assisted us and took us on test drive was very good, well informed and prepared.
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by PN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mitchell Raymer
, Duncan Ostrander, Sean Popplewell
Jan 05, 2023 -
Mercedes-Benz of Portland responded
Hello,
While our team is thrilled to see you had a great experience with our service department, we are saddened to see the feedback you have shared in regards your purchase is not the same. When possible, I hope you will consider reaching out to me at the number below so that we may work with you to ensure the contact information on file is updated accordingly.
503-525-6241
Duncan Ostrander
Sales Manager
Excellent service and very friendly staff.
Scheduling and reminders are just perfect as well. Thank you
Scheduling and reminders are just perfect as well. Thank you
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by ADAM.AFIFI
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2022 -
Mercedes-Benz of Portland responded
Hi! Thank you for taking the time to leave us a 5 star review. We look forward to seeing you again!
Great service, easy to get a ride while waiting, lobby is
available with good coffee supplied
available with good coffee supplied
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by THARMON03
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Arthur Dimalanta, Samantha the scheduler
Dec 30, 2022 -
Mercedes-Benz of Portland responded
Hi! Thank you so much for the 5 star review. We look forward to seeing you again in the future!