Andrew Tuck | Page 9

My wife wanted a new vehicle and the Atlas was at the top of her list. Andrew spent as much time as she needed to talk through her must haves and wants for options so he knew exactly what she was looking fo of her list. Andrew spent as much time as she needed to talk through her must haves and wants for options so he knew exactly what she was looking for. We had originally picked out a specific Atlas in inventory that happened to be sold the evening just prior. Due to additional detailing needed to be done on THAT Atlas the customer was given a loaner Atlas, which happened to be the identical twin of the vehicle we had originally chosen. We test drove a similar vehicle and decided to purchase the current vehicle on loan. Andrew arranged to retrieve our purchased Atlas (the loaner) and provide that current customer a new loaner within 48hrs despite that customer being over 2 hours away. We received a video link with a walk around detailing our Atlas after arriving at Jim Ellis. I figured it was just a standard "check in" video dealers might put on their site in a listing but I happened to notice Andrew had personally taken the video (which was given away by the Centaur tattoo we had just discussed earlier which I saw when he was lowering the third row to show functionality). Nowadays when ANYONE in the sales/customer service industry shows genuine interest and care in a customer's purchase and well being I find that to be a rare trait and a more than welcomed one. Andrew did this for our purchase and in doing so made a loyal customer at the same time. When purchasing our next Volkswagen, as long as hes still available, I am sure we will be chatting again about the new models. Thanks Andrew for a great experience that showed anyone fearful of the "used car salesman" experience and all the clichés that go with it has clearly never worked with Andrew. He made buying a vehicle simple and pleasant......two descriptions that usually don't get included in a car buying experience. More

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Bill was excellent he made the whole process smooth and easy, he is so nice and polite, knowledgeable, not pushy he helped us along the way thank you Bill 🙏 easy, he is so nice and polite, knowledgeable, not pushy he helped us along the way thank you Bill 🙏 More

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The service with Bill was fast and easy, he got us a brand new jetta for a good deal and i am thoroughly impressed. brand new jetta for a good deal and i am thoroughly impressed. More

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Bitsy was amazing and made the experience amazing! 10/10 would recommend her to a friend! would recommend her to a friend! More

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Everyone was first class! Right from the beginning, everyone was friendly and helpful they even customized my experience! Thank you guys for such awesome service! everyone was friendly and helpful they even customized my experience! Thank you guys for such awesome service! More

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Andrew is the best salesman! Answered every question and made sure we were comfortable with our decisions. Also was very patient through the entire process. Thank you! made sure we were comfortable with our decisions. Also was very patient through the entire process. Thank you! More

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Andrew Tuck was perfect. After many months of researching cars for our daughter, we settled on a Tiguan. Andrew knew everything about the car and how it would accommodate our needs. Would recom researching cars for our daughter, we settled on a Tiguan. Andrew knew everything about the car and how it would accommodate our needs. Would recommend him. More

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Andrew provided a low pressure, consultative sales approach that won me over every other dealer. He didn't guide me towards any vehicle exclusively and let me experience each one to make an informed d approach that won me over every other dealer. He didn't guide me towards any vehicle exclusively and let me experience each one to make an informed decision. I would buy from Andrew and Jim Ellis again and again! More

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Andrew Tuck did an excellent job as a salesman! He made the process of buying my first car, painless and easy! Any questions I had, he was attentive to answer. He was very informative on any details about the process of buying my first car, painless and easy! Any questions I had, he was attentive to answer. He was very informative on any details about the car. Taking the time to show me the inner workings of the Passat! Andrew was very personable and enjoyable to work with! The whole experience was great! Thank Andrew for making my first "buying a car" experience, memorable and hassle free! I look forward to working with and buying from VW in the future! More

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My wife and I bought a car for her and worked with Andrew Tuck. It was like buying a car from a best friend. He took extra time to help us understand the car, the process, and never put pressure on us. You s Tuck. It was like buying a car from a best friend. He took extra time to help us understand the car, the process, and never put pressure on us. You spend a lot of time with the salesperson the day of the purchase and he made it fun. Even stayed late to walk us through extra features when the purchase was already finalized. I’ll be due for a new car in the next year or two and would love to work with Andrew again. Hope he is still around. More

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