Andrew Freeman

We met with Salesman, Andrew Freeman, today and he was less than helpful. My husband and I felt like he was talking down to us. He was very matter of fact and we did not care for his attitude. Apparent less than helpful. My husband and I felt like he was talking down to us. He was very matter of fact and we did not care for his attitude. Apparently you get zero incentives for being returning lessees and treated like garbage instead. We got a call from a Salesmen yesterday stating we would get an equal or better rate for turning in our lease early. We drove over an hour to go to the dealer and check out our options. According to Andrew all their available leases were double or triple what we’re currently paying unless I wanted a demo. More

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This is the 4th vehicle I have purchased from Suburban Ford since relocating to Michigan. Totally satisfied with the sales process. I plan on returning for my next Ford. Ford since relocating to Michigan. Totally satisfied with the sales process. I plan on returning for my next Ford. More

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Andrew Freeman is a good salesmen and it was great to deal with him. Will come back. deal with him. Will come back. More

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Dealership didn't seem to care whether they sold the vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. More

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Very nice very nice facility. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. More

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The Customer Service was very Good. My Salesman Andrew did a good job, Not too aggressive and very helpful. Definitely worth the drive from Ypsilanti. I would recommend this dealership My Salesman Andrew did a good job, Not too aggressive and very helpful. Definitely worth the drive from Ypsilanti. I would recommend this dealership for anyone looking to buy a car new or used. More

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Service department did not update FordPass. It’s telling me to schedule maintenance. Who is supposed to do that. Otherwise service was fine. It’s telling me to schedule maintenance. Who is supposed to do that. Otherwise service was fine. More

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We leased a 2020 Ford fusion for two years when the lease was up and we decided to purchase the Ford fusion. We had nothing but problems from the dealership with trying to get a loan through our own ban was up and we decided to purchase the Ford fusion. We had nothing but problems from the dealership with trying to get a loan through our own bank. They said we couldn’t do that we had to go through them. we ended up having to take money out of our retirement account and pay cash for the Ford fusion. it’s been a month yet and we still haven’t received the title so we can get a loan so I can put the money back in our retirement account. and Andrew, our salesman was rude and told us we didn’t know what the xxxx we were talking about. I have to say for owning my first Ford car ever. I’ve always been a GM man I did like the Ford fusion, but I may never buy another one after my experience at suburban Ford. I think the real problem is is the Ford fusion it’s still worth around $22,000 and buyout was only 15,000. I am a very dissatisfied. Customer will never again buy from Suburban in Ford. More

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Laurie is the greatest to deal with at Suburban. She’s so personable and outgoing that it makes even just the looking process exciting. I came up with the saying “Laurie doesn’t make a sale for the She’s so personable and outgoing that it makes even just the looking process exciting. I came up with the saying “Laurie doesn’t make a sale for the money, she makes a sale for a life long friend and customer”. She works tirelessly and is determined to help you find exactly what you want and never gives up. But, the best part is that she treats every customer like they’re her only customer. If you truly want the best buying experience Laurie is your go to at Suburban Ford of Waterford. 10/10 recommend, you won’t be disappointed. More

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Andrew was really great to work with. i was out of state helping my daughter buy a car. i was out of state helping my daughter buy a car. More

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