Andres Bracamonte

Salesperson is awesome. The financing person was rude, condescending and frankly insulting. Told me I had to go with the extended warranty and the gap insurance or he coul The financing person was rude, condescending and frankly insulting. Told me I had to go with the extended warranty and the gap insurance or he couldn’t get my interest rate lower then 10.99% yet my credit is close to 800. It wasn’t until I was cancelling the deal that he got a better rate but was rude the whole time. I asked questions and he snapped back making me feel like he was doing me some kind of favor. After the deal I went to shake his hand and he turned and walked away without acknowledging my gesture though it was obvious. My wife was set to buy the RAV4 adventure but lost all interest after my experience. This was the second car I have bought from this dealer (which is otherwise great) but I don’t feel I can ever go back as long as this horrible person works there. Too much to list here but suffice it to say I almost walked, another deal was cancelled and future deals are likely cancelled because of this person. All that should say enough. Sincerely, Dr Brian Tortorella More

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False advertising: I was charged thousands for "options" and when questioned about it, they said it was a "market adjustment" and necessary if I wanted the car, I would need to pay it with or without getti and when questioned about it, they said it was a "market adjustment" and necessary if I wanted the car, I would need to pay it with or without getting any "options" for the money. More

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