Andre Turner | Page 3

Great experience from all departments (Sales,Finance, Management). Mike was great at listening to exactly what I wanted. Management). Mike was great at listening to exactly what I wanted. More

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I have now purchased 2 vehicles from Criswell Honda. I will give credit where credit is due - the first process was smooth and we had 0 issues. Because of this we went back to Criswell and they have now I will give credit where credit is due - the first process was smooth and we had 0 issues. Because of this we went back to Criswell and they have now stolen $200.28 of my money from the agreement signed on March 14, 2023. The signed purchase order by both me, my fiancé and the finance manager at Criswell stated my car payoff was to be $15331.32; however, Criswell only sent Capital One $15131.04. I had to make my payment as to not incur a late fee and they knew this so took advantage of me and made a lesser payoff. Had I not made this payment, they would have been responsible for paying the full $15331.32. They advised me in the finance office i would be refunded the difference and they would be sending $15331.32 no matter what. They fully knew what they were doing and took advantage of me. Therefore, I should have been refunded the difference between the 2 in the amount of $200.28. Criswell is refusing to refund my payment due to the fact that they incorrectly factored a part of the deal. This is not my fault. I have a signed agreement and they have now broken the agreement. I have contacted them numerous times and they advised they would look into it and contact me back and I never heard a single word from them. After purchasing 2 Hondas from them, I will NEVER do business with them again. I will also be filing a complaint with the Attorney General for the state of Maryland. Signed agreements don't lie. They refused to assist and their errors are not MY problem. Why not use the profit they received from my 2 trade ins to cover their error? Rather than steal my money. More

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Dom was amazing ! I felt like I was working with family immediately. The Best in the business I will be recommending everyone I truly care about to go to Criswell Hond I felt like I was working with family immediately. The Best in the business I will be recommending everyone I truly care about to go to Criswell Honda to see Dom and get the most amazing experience buying a car they’ve ever had !! I was and am so happy with my experience with Dom and the team . Thank you Dom ! More

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Purchased a CR-V from Dom and cannot be more satisfied with my purchase!! Dom was super transparent from start to finish. Even followed up with me after the sale to make sure everything was okay. Will be with my purchase!! Dom was super transparent from start to finish. Even followed up with me after the sale to make sure everything was okay. Will be back to Criswell Honda for my next car as long as Dom is still there! More

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Highly recommend this dealership, bought two in the last few years. Ze is very earnest, we get a heart warming welcome from him even before stepping into the lobby. few years. Ze is very earnest, we get a heart warming welcome from him even before stepping into the lobby. More

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Excellent customer service! Damir went above and beyond and treated us very professionally. It is all about how you treat your customers. Damir was very professional, answered a Damir went above and beyond and treated us very professionally. It is all about how you treat your customers. Damir was very professional, answered all our questions, went for a test drive with us and explained all the features of the new CRV. He was not in a rush instead very enthusiastic in selling the car and a very nice person to talk to! We were very impressed with his professionalism and work ethic and the way he treated us! It will not be wrong to say that we are buying this car from Criswell because of Damir. More

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The Sales team I dealt with I was top-notch: efficient, knowledgeable, friendly. They learned exactly what I was looking for and after a test drive of the model I wanted, determined what the total cost wou knowledgeable, friendly. They learned exactly what I was looking for and after a test drive of the model I wanted, determined what the total cost would be.. I then had a clear picture of the situation and the information I needed to decide. It was a Go!! More

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Excellent car buying experience. Dominique was very knowledgeable and thorough! I highly recommend him if you’re in the market for a vehicle Dominique was very knowledgeable and thorough! I highly recommend him if you’re in the market for a vehicle More

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Natasha is the Luke Skywalker of sales people. She’s hard-working. She’s intelligent. And she has special sales skills that win you over in mind body and spirit. She always has your best interest She’s hard-working. She’s intelligent. And she has special sales skills that win you over in mind body and spirit. She always has your best interest at heart. She leaves no stone unturned. If I had to have someone battle on my side of the sales spectrum. I would want Natasha to be there for me. Let her be there for you is my recommendation. More

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Helpful and patient. Smooth process. Have been with Criswell since my first car purchase. Never have much trouble Smooth process. Have been with Criswell since my first car purchase. Never have much trouble More

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