Poor scheduling, do not answer or return calls, do not
follow through with promised work
follow through with promised work
More
by ERICS070
Verified Customer
Verified Customer
Other Employees Tagged:
Greg Koss
, Service Team
Dec 23, 2021 -
Heiser Chevrolet responded
Dear Eric,
Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.
My sales Personal Amy was very personal and did a good
job but disappointed in Heiser for not removing the large door dings before delivery- Just Saying that when you’re excited and picking up your new ca
job but disappointed in Heiser for not removing the large door dings before delivery- Just Saying that when you’re excited and picking up your new car it’s a Let down when it has large dings and it’s one door
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by TIMZIMMERMAN455
Verified Customer
Verified Customer
Dec 13, 2021 -
Heiser Chevrolet responded
Dear Tim,
Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com if you have any additional feedback or concerns.
Reliable service and friendly staff. Attention to the
customer satisfaction with the service being performed.
customer satisfaction with the service being performed.
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by MASTERCHIEF1170
Verified Customer
Verified Customer
Other Employees Tagged:
Shawn Christian
Nov 26, 2021 -
Heiser Chevrolet responded
Dear Valued Customer,
Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Amy is a great sales person. I like my SUV a lot. The
color is great
color is great
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by Terry
Verified Customer
Verified Customer
Oct 19, 2021 -
Heiser Chevrolet responded
Dear Terry,
Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Amy and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!
Excellent customer service with one glitch: my $15
voucher was never taken off my final bill (an oversight by the service dept).
voucher was never taken off my final bill (an oversight by the service dept).
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by jortman
Verified Customer
Verified Customer
Other Employees Tagged:
Service Team
Oct 08, 2021 -
Heiser Chevrolet responded
Dear Valued Customer,
Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team, and we sincerely apologize for the inconvenience. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
They made my purchase easy.and met my needs in a timely
fashion.
fashion.
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by Lesliejohnson843
Verified Customer
Verified Customer
Jun 24, 2021 -
Heiser Chevrolet responded
Dear Leslie,
Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!
Amy Elertson was our salesperson. She is the kindest,
most considerate, most patient, most knowledgeable new car salesperson we have ever dealt with. and at our age (84) and with all the bell and whistle
most considerate, most patient, most knowledgeable new car salesperson we have ever dealt with. and at our age (84) and with all the bell and whistles on new cars these days, patients is absolutely necessary. Heiser is lucky to have such a person! Buying this car is like buying a roll around computer, and she explained everything to us several times over...lol, we're definitely not "techy". She even let us test drive the car to our residence facility to see if the car would fit our parking space. At that time I mentioned we would have to hang a string and ball to know how to align the car and park. Guess what, when we arrived to pick up the car, she had a gift for us... it was a ball of string and a special tennis ball to hang in the garage!!!, she even offer to come over and hang it for us!! Hows that for being kind and considerate?!! Thank you very much Amy for all your help.
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by ALWHITEJR2236
Verified Customer
Verified Customer
Jun 10, 2021 -
Heiser Chevrolet responded
Dear Valued Customer,
Thank you for the wonderful feedback! We are thrilled to hear that you enjoyed your experience with Amy and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!
Everyone here was extremely nice and helpful. I had a
great experience without feeling any pressure. Now that I’ve had my car for a few weeks I couldn’t be happier with my decision.
great experience without feeling any pressure. Now that I’ve had my car for a few weeks I couldn’t be happier with my decision.
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by Beccasmom102
Verified Customer
Verified Customer
May 13, 2021 -
Heiser Chevrolet responded
Dear Valued Customer,
Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!
Great and friendly service. Very professional and
efficient work. I'm also an employee as well as a customer and I've recommended Heiser Chevy services to a few of my friends already.
efficient work. I'm also an employee as well as a customer and I've recommended Heiser Chevy services to a few of my friends already.
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by Jonnh32
Verified Customer
Verified Customer
May 06, 2021 -
Heiser Chevrolet responded
Dear Jon,
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Happy with the service and the remote pickup/return
option. Thank you! I don’t know what else I can say except repeat what I said.
option. Thank you! I don’t know what else I can say except repeat what I said.
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by SIKARIS57
Verified Customer
Verified Customer
Other Employees Tagged:
Mark McCabe
May 03, 2021 -
Heiser Chevrolet responded
Dear Valued Customer,
Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!