Alyssa Hoffman
Alyssa Hoffman at Exceptional Motorcar
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Alyssa Hoffman | Page 3

General Manager

Exceptional Motorcar

20891 CR 424
Defiance, OH 43512

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4.9
51 Reviews

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

Languages Spoken

English English

4.9

51 Reviews

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51 Reviews of Alyssa Hoffman

May 07, 2022

Dealership Rating
Employee Rating

I loved hows flexible and affordable they were for me and how considerate they are More

by Eric goudy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quin Fleming

May 03, 2022

Dealership Rating
Employee Rating

This is our second purchase at Exceptional! We will return! Great experience! Quin is fantastic! More

by eprson4b
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quin Fleming, Amber Greek

April 26, 2022

Dealership Rating
Employee Rating

Appreciated the warm welcome from Exceptional they were professional, courteous,and considerate of my needs. They went above and beyond my expectations. There was no hassle, and no gimmicks when making my More

by Tj Walker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Adkins, Josh Brinkman, Mike Coleman, Quin Fleming, Amber Greek, Jeremy Hines, Shanna James, Doug Jones Jr

March 01, 2022

Dealership Rating
Employee Rating

Very friendly! ! I enjoyed my BDC representative Christina, and Quinn was very professional and charming. Great experience, great atmosphere very very pleased on my More

by Alicia.jo.mae
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Adkins, Mike Coleman, Quin Fleming, Amber Greek, Doug Jones Jr

September 20, 2021

Dealership Rating
Employee Rating

Prompt, friendly, experienced staff that found me a great interest rate on my vehicle. Great experience at Exceptional! More

by Simplemanskennel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman, Amber Greek

September 14, 2021

Dealership Rating
Employee Rating

Enjoyed working with everyone. They took care of everything needed too make my purchase successful even though I was out of state. Very professional team. Doug answered all my questions in a timely More

by mark.passmore
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Jones Jr

September 10, 2021

Dealership Rating
Employee Rating

Jeremy and the staff were great will choose these guys again. They took great care of me and made sure the car was 100 percent ready to go before I picked it up More

by Sds82
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amber Greek, Jeremy Hines

July 21, 2021

Dealership Rating
Employee Rating

Jeremy was awesome! He made the car buying process very easy. He was never pushy and made us feel very comfortable about buying a vehicle from Exceptional Motorcars. We definitely will be back to buy our n More

by baksak13Kristen Baksa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman, Quin Fleming, Zak Foltz, Jeremy Hines, Doug Jones Jr, Emilio Pearson, Cory Talbott

July 01, 2021

Dealership Rating
Employee Rating

Sold us a car in November, June comes around and we find the ac does not work. It has never worked they said they would not fix it before even looking at it which clearly says they know it never worked. C More

by 23jman23
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Doug Jones Jr

Jul 15, 2021

Exceptional Motorcar responded

"23jman23", We appreciate the feedback; however, we have reached out to the party that purchased the vehicle. We have documented inspection sheets that are meant to check every vehicle we sell, ensuring that they are in top shape when they are put on our lot. Used vehicles are unpredictable, and unfortunately we cannot tell the future and what problems may occur. The buyer understands that she was offered Extended Vehicle Coverage through AllState, which was declined via a compliance document. This compliance document states that the buyer is aware that these products (Extended Vehicle Coverage, etc.) are available, but has chosen to not purchase them. The temperature started to increase in mid May, and the first we heard about this was late June. We provide a Buyers Guide that list things that can potentially go wrong with used vehicles. We have been very prompt in our responses to the party that bought the vehicle, she even informed us she told you not to leave any sort of feedback because she understood her options at the time of purchase. Unfortunately, issues that arise 8 months after purchase are out of our hands.

Jul 15, 2021

23jman23 responded

June is when it was too hot and that we needed to use the AC. Try and defend your b.s. all you want, make your excuses to not help, your reputation proceeds you. I will make sure I let everyone I know and then some about your actions. Im clearly not the only one this has happened to, like i said the mechanic was not surprised about the multiple leaks in the ac system and that it was sold by you. Why are you wasting your time responding making excuses, if you were worried about poor reviews you would simply do the right thing. However its only about money not customers.

June 23, 2021

Dealership Rating
Employee Rating

Sales Team was honest and hard working. Premises was clean and organized. Lot was full of high quality, clean cars and trucks. Refreshing experience. Thanks. More

by brbbroder
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Adkins, Quin Fleming, Zak Foltz, Amber Greek, Jeremy Hines, Christina Meiring

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