Allie Hoffman | Page 51

This dealer provides excellent service all around. This is the fourth vehicle I have purchased from them and what keeps me coming back is not only the fine vehicles but customer attention and service canno is the fourth vehicle I have purchased from them and what keeps me coming back is not only the fine vehicles but customer attention and service cannot be beat! They make purchasing the vehicle as simple and easy as possible even handling your insurance company for you. They treat your every need as if you are the most important customer they have. The service cannot be compared to. More

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This is probably the 5th Infinity we have owned over 40 years. Our most recent purchase is the FX35. We bought one in 2009 and we purchased a 2011 in December. In both cases Luis Rivera was our salesper years. Our most recent purchase is the FX35. We bought one in 2009 and we purchased a 2011 in December. In both cases Luis Rivera was our salesperson. We asked to have him again. Albeit there is always the bit of trading that goes on, and he has always been extremely pleasant, knows the product he is selling very well, and more than willing to have you come back with questions after your purchase. He does an excellent job. The cars themselves are a pleasure. The service department however is outstanding. It is truly what makes us repeat customers. Alli and Sue have been there a long time and they do an outstanding job. Everyone associated with Salerno/Duane seems to be interested in customer service, which is what differentiates it from other dealerships, no matter what make the car. Karen & John Alofs More

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This dealership is, by far, the friendliest, most customer-service-oriented and helpful auto dealership with which I have ever worked in over 20 years of car ownership. They are extremely profession customer-service-oriented and helpful auto dealership with which I have ever worked in over 20 years of car ownership. They are extremely professional and knowledgeable, and go out of their way to assist their customers. Customer loyalty is critical to this dealership, and it shows in everything they do. One never has the feeling that one is being taken advantage of by anyone at the dealership. They take their time to explain everything that they are doing, yet appreciate that their customers' time is valuable. Each of the people that I identified above has been an absolute pleasure to work with. They are willing to make deals to keep you as a customer. And their word is their bond -- they never over-promise or under-perform. The Service Department is also extremely well run, and they place a premium on providing minimum inconvenience to the customer while the car is being serviced. More

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I have been doing business with Salerno-Duane for almost 10 years. I have purchased cars there, had them serviced, and have recommended friends and colleagues. From the first sales contact through follow 10 years. I have purchased cars there, had them serviced, and have recommended friends and colleagues. From the first sales contact through follow up servicing and maintenance, this dealership provides a great product in a friendly and professional atmosphere. Perry is extremely attentive in the sales and delivery process. He takes an incredible amount of time to explain the car, and its a pleasure working with him. Allie and Sue in the service department are considerate, knowledgeable, helpful, accommodating and thoroughly professional. In fact, everyone with whom I've had contact there clearly enjoys his or her job and helping customers. This makes for a great experience and total customer loyalty. When you factor in the great quality you get with the Infiniti nameplate, I won't go anywhere else! More

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I have leased three Infiniti's from Salerno Duane Infiniti. For almost ten years, one of the main reasons I keep coming back is because of Allie and Sue. They are the best. They always make the se Infiniti. For almost ten years, one of the main reasons I keep coming back is because of Allie and Sue. They are the best. They always make the service experience completely hassle-free. If necessary, there is always a loaner car waiting to minimize any potential inconveniences. They are always cheerful, taking time to have a pleasant conversation. I have had nothing the utmost positive experience dealing with this dealership. I would never dream of going anywhere else. I always say, "As long as Infiniti continues to make a vehicle, I can afford, I'll be driving one." More

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I have been servicing my car with this dealership for several years now. Sue and Allie are really great to work with scheduling appts and keeping car service up to date. The quality of work on the work several years now. Sue and Allie are really great to work with scheduling appts and keeping car service up to date. The quality of work on the work has always been good and I have never had any issues. I recently purchased another car through this dealership (Terry) and also had a good experience on the sales side. More

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Went to this dealership for the first time due to a faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely pro faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely professional, friendly and patient! When I arrived the next morning she again went above and beyond to provide the highest level of customer service. I am really pleased with this dealership service dept so far and look forward to a long, positive working relationship! Thanks K.D. More

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I find the service department to always go out of their way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with. The sales department is way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with. The sales department is equally compent. They know their product and work with you to stay within budget. Great car![M35] More

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I purchased my Infiniti G35 Coupe from Salerno/Duane of Denville in June, 2003. I have had my car serviced there exclusively. I am and have been especially pleased with the service representatives over t Denville in June, 2003. I have had my car serviced there exclusively. I am and have been especially pleased with the service representatives over this period. Allie and Sue have always gone the extra distance to meet my maintenance and repair needs. Overall, I am pleased with the price/value package and would buy another car from this dealer. More

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