Ali Lewis | Page 3

What a great place to buy a car! Ali was so friendly and knowledgeable, I couldn't help but make a visit. When I got there I was greeted right away and treated with respect, they rea Ali was so friendly and knowledgeable, I couldn't help but make a visit. When I got there I was greeted right away and treated with respect, they really made me feel comfortable. Loving my new car and looking forward to coming back for my first oil change! Thank you Ali and the rest of the team at Herb Chambers INFINITI of Westborough! More

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The sales team went out of their way to make me feel comfortable when purchasing my new vehicle. I appreciate the work that Brian and the rest of the team did. comfortable when purchasing my new vehicle. I appreciate the work that Brian and the rest of the team did. More

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Very professional and knowledgeable, I would definitely recommend Brian and the team at Infiniti of Westborough recommend Brian and the team at Infiniti of Westborough More

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Great experience! My saleman Brian made the buying experience very smooth from start to finish and did it in a timely manner. I would definitely recommend him and this My saleman Brian made the buying experience very smooth from start to finish and did it in a timely manner. I would definitely recommend him and this dealership to family and friends. More

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The entire staff were so helpful. Dezarae was my sales representative and she made the buying experience so easy and comfortable. All of my questions and concerns were addressed. I wo Dezarae was my sales representative and she made the buying experience so easy and comfortable. All of my questions and concerns were addressed. I would definitely recommend purchasing from this dealership, a team of experts who care for their customers. I love my Infiniti QX60. More

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I had inquired about a q50 I saw online. Ali got right back to me immediately and offered me answers to all the questions I had! When I drove down there I was greeted and was offered a test Ali got right back to me immediately and offered me answers to all the questions I had! When I drove down there I was greeted and was offered a test drive which was awesome.. and the rest of the process was a breeze. I’m grateful to have been helped by Ali and the team here at Herb Chambers Infiniti! Will definitely be recommending my friends, family, and anybody I know to this dealership. Very respectful and honest! Thank you and great job! More

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Went to get out of my 2022 Lexus GX460 lease (which they got me out of) and into a used BMW X5 for the same payment. Staff was super friendly, helpful and made the process of getting a new car EASY! got me out of) and into a used BMW X5 for the same payment. Staff was super friendly, helpful and made the process of getting a new car EASY! More

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Working with Sami was a pleasure. He made the entire process very easy from the beginning and didn't pressure us at all during the entire process and made it enjoyable. Sami is a prof He made the entire process very easy from the beginning and didn't pressure us at all during the entire process and made it enjoyable. Sami is a professional and very knowledgeable, we would come back to work with Sami again. Would recommend Sami to family and friends who are interested in purchasing a vehicle from here! More

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Hi Wanted to express my disappointment in how I was treated at your dealership over the weekend. I made contact with Ali to come and see the 2021 Acura RDX that you have advertised on your website and treated at your dealership over the weekend. I made contact with Ali to come and see the 2021 Acura RDX that you have advertised on your website and carsgurus. I have two jobs and it was easier for me to get out that way when I was working at my part time job at NWH , verses my job in town. Made an appointment for this last Saturday at 4:45pm. Worked with Sami who went over the vehicle and was helpful. I took the vehicle for a test drive and was pleased with the vehicle as I gave been searching for months. Drive all the way to the dealership after an 8 hour shift to look at a vehicle. although they were generally nice people, I do not particularly care for how the matter ended. Basically as we all know at the end of the month dealerships are trying to meet their quota (which is their problem not the customers). There seems to be a huge emphasis on having me make a decision the other night as the following day was the 31st. I was happy with the price but wanted to take the night to let it marinate and told them I would be in touch. Went to work Sunday morning and emailed them around 7am expressing my interest in purchasing the vehicle. Was told that I had to come in today to finalized everything; which I could not do as I was at work until 3:30pm (and what bank is open on sundays.). I was told they couldn’t hold the vehicle and that if It was still available on Monday they would let me know. I responded to the email and asked if I could make a deposit to hold the vehicle? I was told by the manager that they do not take deposits on used vehicles. He then calls me and says the same thing. We’re the frustration come in is why wasn’t I told that Saturday evening when I was there? His response was that we didn’t make it that far because I wanted to thinking about it. Since he was so pressed to make a sale, as the 31st was the next day that as a manager he would have payed everything out on the table. I think that is BS as they let me walk out of there after I told them I wanted to sleep on it and I would get back to them. Clearly his only concern was about making the end of the month quota. He then proceeded to tell me that I could have written a personal check or financed. First of all who carries their checkbook with them these days - and I wouldn’t use a personal check for a $40,000.00+ purchase. Secondly, I had no intentions on financing through the dealership. Thirdly, I had the money in place through my bank but as i stated earlier what bank is open on Sunday? Annoyed that I worked an 8 hour shift, drove 53 minutes to the dealership, to fall in love with the vehicle to have imperative information withheld from me only because I didn’t sign right then and there on Saturday. He could have held the car he really wanted to and he clearly didn’t and was just being insensitive and unprofessional . Then while at work on Sunday at 2pm received an email that the vehicle was sold. I had been looking for months for this vehicle, within this price range and with the low , mileage and I feel like i got played. What did he think that I was walking in there Saturday with a blank check? How was I supposed to obtain the funds which ARE available for the purchase on a Sunday, when the banks are closed an I work until 3:30pm.. If it was about paperwork, I was at work and the paperwork could have been faxed to me to start the process - but all that was on his mind was money and the 31st. Very disappointed in how this was handled and I am starting to feel like it was intentional. More

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Ali was great to work with, we were able to do much of the hard stuff remotely and when the visit to the dealership happened it was easy as apple pie. the hard stuff remotely and when the visit to the dealership happened it was easy as apple pie. More

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