Alfonso Romano

This is my eight Volvo. The dealership I purchased the others closed a few years ago. I went to Danvers Volvo for my last Volvo. From the moment I picked up the car I The dealership I purchased the others closed a few years ago. I went to Danvers Volvo for my last Volvo. From the moment I picked up the car I had so many issues and the service is department was horrible. Due to the poor treatment and lack of of appreciation of my being a loyal Volvo owner for 25+ years I had decided as soon as I could I would return my lease and purchased a different make of car. About a month before I was to turn my car in I had a small issue. I had no intention of giving Danvers Volvo any more business so I called Jaffarian Volvo . The Best Decision I made. I was seen that day. While waiting I took a walk around the show floor. I meet Jamie and told him that I had no intention of getting a new Volvo and the reason. He wasn’t pushy but we looked at the new cars. The service was amazing. A bout a week later I decided that I should revisit Jaffarain and called Jaime to make an appt. Jamie asked what I wanted and told me he would send me info on what was on the lot. With in a half hour I had all the info I needed. A few days later I got my new Volvo. Today I returned to Jaffarian Volvo for my 10,000 mile service. I called on Monday and was able to get an appt in two days. I cannot say enough good things about the service member Jonathan . He was so easy to deal with and he kept me updated on my service. I am thrilled I am still a Volvo owner and looking forward to a long relationship with Jaffarian Volvo. If you are looking for a Volvo I would highly recommend Jaffarian Volvo. More

Helpful 0

Report | Print

Amazing customer service! They work with the clients needs and constraints. They are trustworthy,concise and are not the A typical salesman. We were very satisfied working wi They work with the clients needs and constraints. They are trustworthy,concise and are not the A typical salesman. We were very satisfied working with Jaffarian. More

Helpful 0

Report | Print

Very rude internet sales manger that was demeaning and belittling and not helpful. Also reached out to the general manager regarding this—and he started out by defending his employee instead of listening belittling and not helpful. Also reached out to the general manager regarding this—and he started out by defending his employee instead of listening to what my experience was. I provided a detailed description of my experience to the general manager directly. More

Helpful 0

Report | Print

I recently picked up my new Fleet vehicle, a Volvo XC90 T8, and was blown away by the service. This is the first Fleet vehicle I have picked up from a dealership, where the dealer has gone over all the fea T8, and was blown away by the service. This is the first Fleet vehicle I have picked up from a dealership, where the dealer has gone over all the features of the vehicle. Ben was tremendous and gave us an hour of his time setting up the computer and the dash systems. He truly went above and beyond. Additionally, prior to even picking up the car, Alfonso was very responsive and helpful as I was navigating our corporate leasing company waiting on plates for the new car. I would highly recommend Jaffarian for their customer service and friendliness of their staff. More

Helpful 1

Report | Print

Absolutely The Best Auto Dealership Experience - Ever! I am in my 70's, a certified car guy who has probably purchased 40+ new, mostly high end cars. My delight with Jaffarian Volvo this week can not I am in my 70's, a certified car guy who has probably purchased 40+ new, mostly high end cars. My delight with Jaffarian Volvo this week can not be overstated! I had been in the market to upgrade my wife's 2019 Volvo XC60 with 10K miles. I had visited several Boston area dealers trying to find a rare new XC60 B6 Ultimate that must have a specific and rare configuration. I scoured dealer websites and there were few options. I was concerned that I might have to amend my 'recipe'. I saw a Jaffarian ad on Facebook and I saw a car that might be a fit. But, Jaffarian was in Haverhill, which I had never even been to and I live south of Boston. But, I wanted the car, if at all possible. I called Jaffarian and got to speak with Alfonso Romano. Alfonso and I hit it off immediately. I was impressed with his knowledge and willingness to help. I was gushing that I had found exactly what I was looking for. I had given up any 'leverage' because it was obvious this is what I wanted. Alfonso referred me to a salesperson, Hunter Bahr. Hunter called me while I was still talking to Alfonso.. We set up the framework for a fair deal in about 45 seconds over the phone. They offered exactly what I wanted on our trade (when does that ever happen?) and a very fair price on the new car. Hunter was just terrific. He had encyclopedic knowledge of the car, the options and how to expedite the deal. My wife and I actually made the sojourn to Haverhill and we were thoroughly impressed all over again in person. We made the deal and Hunter could not have been straightforward and easier to work with! He wrote up the deal and then we met 'the business guy', usually my least favorite part of any transaction. But, not this time, not at Jaffarian! We met Mo Rochdi, another very friendly and thoroughly professional guy who wanted to be sure we knew everything about the deal and all the paperwork. Mo also could not have been better to deal with. He facilitated the plate transfer and we were able to pick up the new car on Monday, with a completed registration and inspection sticker applied. This all happened as seamlessly and as quickly as I have ever experienced at ANY dealer. At delivery, our delight was enhanced by meeting the estimable Beng Ong, Volvo Brand Specialist Yet another thoroughly professional and very friendly expert. Beng patiently and unhurriedly went over all the features of the '23 XC60 and especially the Google Assistant interface platform. We loved Beng and his knowledge and enthusiasm and people skills. Jaffarian Volvo is The Best Auto Dealer that I have ever worked with: A Team of All Stars at every position! More

Helpful 2

Report | Print

We recently purchased a certified used X60 from Jaffarian Volvo. After having the vehicle for a week, we noticed that there seemed to be an issue with the alignment. I brought my X60 in, they realigned it Volvo. After having the vehicle for a week, we noticed that there seemed to be an issue with the alignment. I brought my X60 in, they realigned it free of charge - no questions asked! Jonathan, also went over the navigation system with me and helped me update the apps. I cannot say enough about the Jaffarian family. Very happy customers. More

Helpful 0

Report | Print

Absolutely top notch from start to finish! Alfonso and Jamie made the process seamless and stress free. Jamie was patient and very knowledgeable about the XC60's features. He spent a long Alfonso and Jamie made the process seamless and stress free. Jamie was patient and very knowledgeable about the XC60's features. He spent a long time with us going over it all until we were comfortable. I would highly recommend Jaffarian to my friends and family and will definitely be back in the future! More

Helpful 0

Report | Print

This was my first time buying a car on my own and I didn’t want to get taken. I was pleased to have Urbain as my sales consultant. He was very professional, knowledgeable and did everything possible to didn’t want to get taken. I was pleased to have Urbain as my sales consultant. He was very professional, knowledgeable and did everything possible to ensure my car met Jaffarians high standards. He worked hard to make sure my car was ready before the long holiday weekend. He also made a point to come in on his day off which made everything go very smoothly. I have had it for 5 days and love everything about it, how it handles on the highway and city, performance, mpg, safety features and technology. It was a great deal with a long list of features more cars should have. Love the shade of grey/blue, jewel headlights and the grey leather interior. Merci Urbain for making the car buying experience an exciting and pleasant one! More

Helpful 0

Report | Print

Fantastic service from Jamie and Alfonso. Much appreciated speed and transparency in timing of the transaction Much appreciated speed and transparency in timing of the transaction More

by V Verified Customer Verified Customer

Helpful 0

Report | Print

I have been a return customer of Jaffarian since my first visit in 2008. Always treated fairly by Gavin and his Sales team, customer loyalty is rewarded as well. My latest Volvo Lease experience was handle visit in 2008. Always treated fairly by Gavin and his Sales team, customer loyalty is rewarded as well. My latest Volvo Lease experience was handled by Mr. Yesayan, another very smooth transaction. His product knowledge; the entire experience was friendly and professional. Harut took his time to explain the car features and has made himself available should I need further assistance. I would recommend this dealership to family and friends. More

Helpful 0

Report | Print