Alfonso Rodriguez | Page 2

My salesman was Ennis McKnight very professional and knows his job and customers friendly as well. knows his job and customers friendly as well. More

by GREGORY.JOHNSON5619 Verified Customer Verified Customer

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Delroy was absolutely amazing. He was very patient, knowledgeable, and went above and beyond to ensure we were happy. He was very professional and personable. It was overall a grea He was very patient, knowledgeable, and went above and beyond to ensure we were happy. He was very professional and personable. It was overall a great experience! More

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Mal carro estaba dañado mal servicio cuando llegue a que me integraran me atendieron desinteresados por la situación me integraran me atendieron desinteresados por la situación More

by ANALINASAMAYOA13 Verified Customer Verified Customer

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This dealership has excellent customer service! I was greatly taken care of from initially walking around the showroom to driving away with my new car! I highly recommend this dealership! I was greatly taken care of from initially walking around the showroom to driving away with my new car! I highly recommend this dealership! More

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This was my first experience with Mail Haik, and I was wowed by your staff’s friendliness and professionalism. I was especially thankful to be able to work with Delroy. He went above and beyond to help me wowed by your staff’s friendliness and professionalism. I was especially thankful to be able to work with Delroy. He went above and beyond to help me get the truck I wanted. More

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Great help from the sales team to understand all the details during purchasing, every step was quick and well explained details during purchasing, every step was quick and well explained More

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Ilcia Alva is a great hard working sales rep. I came twice your car lot she made sure I left with a new truck both times I came twice your car lot she made sure I left with a new truck both times More

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Overall experience was hassle free and very pleasant. On line Sales team was knowledgeable, efficient and a pleasure to work with. On line Sales team was knowledgeable, efficient and a pleasure to work with. More

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DelRoy was amazing. Help me and my son choose a great car and made the whole process smooth and easy. Help me and my son choose a great car and made the whole process smooth and easy. More

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Unfortunately the process was not smooth as expected. During the sale part everyone would be available and trying to commit the sale. Unfortunately, after the sale was done the Financial department was n During the sale part everyone would be available and trying to commit the sale. Unfortunately, after the sale was done the Financial department was not the best process as they were rushing to have the paperwork signed without allowing time to read it. During the sale process I was offered a tax credit, however it was not a credit it was tax exemption, both words are different but the financial department could not understand this was a trick to commit the sale. This was a cash purchase, they required me to sign a document allowing them to release my information, as it was a cash purchase I didn't have to disclose my personal data so I was fine proceeding with the mentioned document. The issue is that they called me after the paperwork was signed requesting my SSN, they were really pushing, I am glad my wife reminded me before I shared it. Also, there was a part for my new car that they had to order as part of the 'will do agreement' and they said they would call me whenever the part arrives. I had to follow up with them to even order the part, as they didn't follow up. It was until I got transferred to the manager that everything changed and started moving as expected. I feel the only issue is the lower level resources to be provided with the correct training to be able to support the users. I hope I would not face any issues with the title delivery. More

by Ben Verified Customer Verified Customer

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