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Alfonso Hernandez
Alfonso Hernandez at SIERRA CHEVROLET OF MONROVIA
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Alfonso Hernandez | Page 2

Sales Consultant

SIERRA CHEVROLET OF MONROVIA

1450 S Shamrock Ave
Monrovia, CA 91016

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4.7
27 Reviews
4.7

27 Reviews

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27 Reviews of Alfonso Hernandez

February 26, 2024

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Employee Rating

Alfonso was great very helpful , patient , he made our experience easy faces us a lot of information. More

by S.jimenez4039
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Purchase Time
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Recommend Dealer
Yes
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Feb 29, 2024

SIERRA CHEVROLET OF MONROVIA responded

Thanks for your outstanding review! We're very happy to hear that Alfonso was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Sierra Chevrolet Team

February 07, 2024

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Employee Rating

The sale process was fairly simple. Andrew in finance was great, Nik, not so much. when I called in advance to ask about paying the balance on the car He told me I could pay the balan More

by janinehellebrand
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Wiesman , Nick

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Feb 09, 2024

SIERRA CHEVROLET OF MONROVIA responded

Thank you for your feedback, Janine. Here at Sierra Chevrolet, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Sierra Chevrolet Team

January 20, 2024

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Employee Rating

Salesman was NOT honest in his negotiations let alone, on his offerin of finances. Example: Salesman indicated, price would be negotiable on cars that have been on lot for some time. More

by rnamontelongo
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Purchase Time
Finance Experience
Recommend Dealer
No
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Jan 22, 2024

SIERRA CHEVROLET OF MONROVIA responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Sierra Chevrolet Team

January 08, 2024

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Employee Rating

Extremely unprofessional did not seem to care to get problem, resolved it all started with the sales person who lied to me when I purchased my vehicle More

by MLFIGUEROA3
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Workmanship
Service Time
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Recommend Dealer
No
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Jan 09, 2024

SIERRA CHEVROLET OF MONROVIA responded

We appreciate your feedback, and sincerely apologize for the inconveniences you've faced with your vehicle thus far. Our records indicate we performed a software update to resolve a radio issue, and provided some insight on when to use 4-wheel drive and 2-wheel drive for proper tire performance. I will be reaching out to you shortly to see how else we can help. Thanks again for your feedback. Jacob North Service Manager Sierra Chevrolet jnorth@sierracars.com

December 27, 2023

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Employee Rating

The process of buying my vehicle was easy and I was treated very professional for the salesperson and everyone else. More

by fredycarcamo33
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Zuno, Andy Wiesman, Andrew Lisk, Brian Hernandez

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Dec 28, 2023

SIERRA CHEVROLET OF MONROVIA responded

Great! Thanks so much for your thoughtful feedback. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!

December 19, 2023

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los felicito me sentí con mucha confianza y muy amables y siempre atentos felicito todo el personal gracias More

by vilmajudithmelgar1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Zuno, Andy Wiesman, Andrew Lisk, Brian Hernandez

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Dec 20, 2023

SIERRA CHEVROLET OF MONROVIA responded

Gracias por su evaluacion positiva! Siempre es un placer oír buenos comentarios de nuestros clientes, y nos complace saber que nuestro equipo le haya brindado un servicio de primer nivel. Por favor no dude en decirnos si hay algo más en lo que le podemos ayudar!

December 17, 2023

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Employee Rating

Alfonso made our experience very great! We had an amazing experience with his help, Thanks alot More

by garcia.jacqueline03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Dec 20, 2023

SIERRA CHEVROLET OF MONROVIA responded

Thanks so much for your stellar review of Alfonso! Nothing means more to us than your satisfaction, so we're pleased he did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Chevy!

November 07, 2023

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Employee Rating

The customer service at Sierra was exceptional from beginning to end. They took their time explaining all the details and they did it with a smile. They were warm and very welcoming from the moment my More

by Amadorj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Zuno, Andy Wiesman, Andrew Lisk, Brian Hernandez

Helpful
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Nov 08, 2023

SIERRA CHEVROLET OF MONROVIA responded

Great! Thanks so much for your thoughtful feedback. We're glad our sales team took the time to fully address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!

October 29, 2023

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Employee Rating

Muy buena la actitud de los trabajadores muy buenos como tratan al cliente muchas felicidades muy bien Gracias More

by mariaemolares
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Oct 31, 2023

SIERRA CHEVROLET OF MONROVIA responded

María, Muchas gracias por sus comentarios positivos y amables palabras. Significan mucho para nosotros y esperamos superar sus expectativas cada vez que nos elija. Le deseamos un lindo dia!

October 12, 2023

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Employee Rating

Nicholas Scammacca and Alfonso Hernandez were very helpful and nice, quick responding to all my questions. I will definitely recommend them to my friends. Thank you Nick and Alfonso. More

by aaronzhang88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Scammacca

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Oct 13, 2023

SIERRA CHEVROLET OF MONROVIA responded

Aaron, thank you for your kind review and recommendation! We're glad Nicholas and Alfonso took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!

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