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Alex Rodriguez
Alex Rodriguez at Shottenkirk Toyota Granbury
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Alex Rodriguez | Page 2

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.8
175 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

175 Reviews

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175 Reviews of Alex Rodriguez

April 20, 2024

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Employee Rating

MJ was great when she called me to let me know about the new conviencie fee on card charges. I felt prepared for my appointment. I appreciate all the text reminders. Alex was awesome and took great care of More

by Delaneywinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MJ, Alex

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May 01, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

April 15, 2024

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Alex was supposed to follow up with me about a part. Never heard back from him about the follow up repair. More

by MANNCLAN333
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Service Time
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Recommend Dealer
Yes
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Apr 16, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

April 12, 2024

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Employee Rating

Service is excellent and the staff is great, very knowledgeable about what the customer needs. More

by ISMAEL.AYALA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Pierce, Moriah Lennington

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Apr 16, 2024

Shottenkirk Toyota Granbury responded

ISMAEL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

April 12, 2024

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Did not like the fact there is a 3% up charge for credit … It should be a cost of business … Makes you look like a small Resturant and it definitely affects your reputation negatively!! More

by Gene Auerbach
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Recommend Dealer
Yes
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Apr 16, 2024

Shottenkirk Toyota Granbury responded

Gene, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

April 10, 2024

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Quick and easy oil change. Recommended repairs that were due and upcoming maintenance. Very prompt service. More

by BOOMERSRENTS
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Recommend Dealer
Yes
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Apr 12, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 05, 2024

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We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson, Mj Davis, Brooke Pierce, Moriah Lennington

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Apr 08, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 03, 2024

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Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson, Mj Davis, Brooke Pierce, Moriah Lennington

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Apr 04, 2024

Shottenkirk Toyota Granbury responded

JAPPLE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 03, 2024

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Service was the worst I have ever experienced, 5 weeks for repairs and no loaners, never got a call on updates, always had to call them. More

by MJUHAZIE
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 03, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

April 01, 2024

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Si necesita que le reparen su vehiculo, consulte a Alex en Shottenkirk Toyota en Granbury. El es muy amable y conocedor More

by Pedror
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Recommend Dealer
Yes
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April 01, 2024

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Service was great! Alex was very helpful and got me the help I needed. I was in and out More

by juanvillanueva2367@icloud.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 01, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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