Alex Rodriguez | Page 17
Service Advisor
Shottenkirk Toyota Granbury
5100 U.S. 377
Granbury, TX 76049
Languages Spoken
English
Spanish
175 Reviews
Write a Review175 Reviews of Alex Rodriguez
April 06, 2023
I started my new car search online and they did a great job giving me all the information I need to make the hour long drive to come and purchase job giving me all the information I need to make the hour long drive to come and purchase More
Other Employees Tagged: Cari Simpson, Garland Robinson , Rob Floroplus, Robert Grant
March 21, 2023
Brought my truck in 6 days after I bought it on something that was questionable on warranty and spoke with the sales manager, they did not hesitate to fix it. that was questionable on warranty and spoke with the sales manager, they did not hesitate to fix it. More
Other Employees Tagged: Rob Floroplus
March 17, 2023
Alex Rodriguez was Top Notch. A very knowledgeable service advisor, but also friendly and respectful of a customer's time. Represents Shottenkirk well. A very knowledgeable service advisor, but also friendly and respectful of a customer's time. Represents Shottenkirk well. More
March 08, 2023
Great friendly professional people that have helped me with everything I needed. A+ Highly recommend with everything I needed. A+ Highly recommend More
Other Employees Tagged: Denise Rand, Kim Moore, Cari Simpson, Garland Robinson, Craig Hofer
February 28, 2023
Very upset with Shottenkirk, as we tried purchasing a Telluride but we’re unable to as the car was not fixed to the terms that were agreed upon. I’m addition, the salesman and his manager both pressured Telluride but we’re unable to as the car was not fixed to the terms that were agreed upon. I’m addition, the salesman and his manager both pressured us into signing even though we expressed we wanted more time to think about it since purchasing a vehicle is not a small ordeal. After signing, I tried reaching out to the salesman in order to get an update on the vehicle but he would not return my calls the morning I was supposed to pick the car up, the car was filthy and had not been prepared for us to take it. This dealership is completely unprofessional and should not be utilized to find your next vehicle. More
Other Employees Tagged: Tyronne Wells , Trevor Fowler, Robert Grant, Heath Kidder
February 07, 2023
Young service man Greeted me promptly. He actually listened to me and recited it back to me. Advised me about the cost and then said he would call me when repair/s were finished. He cal He actually listened to me and recited it back to me. Advised me about the cost and then said he would call me when repair/s were finished. He called after repairs were made, greeted me again and led me to where I paid my bill. Very nice young man who has very good people skills. More
Other Employees Tagged: Cari Simpson
January 30, 2023
I had an appointment set but still ended up waiting over 2 hours, nearly 3. I was only there for an oil change and inspection. If they cannot keep up with the volume of appointments, then the availability o 2 hours, nearly 3. I was only there for an oil change and inspection. If they cannot keep up with the volume of appointments, then the availability of appointments needs to be changed. After about an hour and a half, I was told my car shouldn’t have passed inspection to to the age of my tire even though my tires had decent tread and overall condition. As I went to drive away, I noticed they hadn’t reset my maintenance reminder. I watched them look up videos and try until they said they needed to pull it back in the bay again. I had to wait even longer for them to do that. I have a Toyota car and have taken here for service before. I am unsure why resetting that would be difficult. I haven’t had good experiences with this service department or the collision center and it’s my own fault for even going back this time. I was also told about some leak my car has that I hadn’t been told about at either of my two previous oil changes. I’ll be taking it somewhere for a second opinion like I had to with my windshield replacement. More