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Alex Morales
Alex Morales at Mercedes-Benz of Coral Gables
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Alex Morales | Page 3

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

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5.0
57 Reviews

Dealership Experience

10 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

5.0

57 Reviews

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57 Reviews of Alex Morales

October 11, 2021

Dealership Rating
Employee Rating

Professional and positive service experience with Alex. Genuinely helpful and responsive. Recommend highly! Well run service center. More

by Shelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Oct 11, 2021

Mercedes-Benz of Coral Gables responded

Shelley, Thanks for sharing your thoughts about your experience working with Alex here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 27, 2021

Dealership Rating
Employee Rating

Super service department Alex is very professional and knowledgeable about our car . A pleasure to have him as our service rep. More

by Jfsteward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 27, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 25, 2021

Dealership Rating
Employee Rating

I was very disappointed with a previous experience at another Mercedes dealership and I was hesitant to take my car back to Mercedes. I decided to give them a chance and took my car to Mercedes of Coral More

by VConsi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Leite

Helpful
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Sep 26, 2021

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 24, 2021

Dealership Rating
Employee Rating

Great attention as a costumers we are very happy with them, effective and very profesional team members. Recommended 100% More

by ee_gil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dave Gossett

Helpful
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Sep 24, 2021

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 23, 2021

Dealership Rating
Employee Rating

Excellent service, professional and courteous staff. Would highly recommend to all for sales and service. More

by trojasjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 23, 2021

Dealership Rating
Employee Rating

The experience was positive, Alex Morales is a profesional and delivered what he promised to me More

by Ramosgol
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex and our team here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Dealership Rating
Employee Rating

Alex Morales was really helpful and quick to respond to my request. Would highly recommend. More

by Rossgoodhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 20, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Alex and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Dealership Rating
Employee Rating

Great service experience in all respects . From scheduling through pick up everything was done in a very professional and efficient manner. More

by luisdel99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 20, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 19, 2021

Dealership Rating
Employee Rating

Expensive, Unpunctual, and lousy to wash the unit. They always find some reason to overcharge you or try to sell you something in each service not focusing on the basics. How dirty the car was delivered is More

by danycyclonesoccermiami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Andrea Alarcon

Helpful
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Sep 21, 2021

Mercedes-Benz of Coral Gables responded

We are distressed by this review. Our understanding of what occurred differs from your experience. It is our hope to have a conversation, so that we can arrive at a resolution that meets your needs. It is our goal to provide excellent service to all of our customers. Can you reach out to me directly please at 786-413-1423 or email at Richard.santalla@usseryauto.com. We appreciate your business and hope to hear from you. Sincerely, Richard Santalla Service Operations Director

September 16, 2021

Dealership Rating
Employee Rating

It took a little while, but since I had a loaner that wasn’t a problem. The service department was first class. More

by pnormandia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Sep 16, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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