Alex Jones

If i could give less than a star i would. I had the agreed price out the door and a $2000 price range on my trade-in promised and promised, so I stupidly drove 6 hours to do the deal. I fi I had the agreed price out the door and a $2000 price range on my trade-in promised and promised, so I stupidly drove 6 hours to do the deal. I finally get there and suddenly their internet price was gone and the total price including trade in was over $8000 more. They didn't even look at my trade before subtracting $5k from what was promised. Said well tax credits will get it a little close to what was agreed on.... xxx. I refuse and they send out a new guy after 30 minutes. He comes out with an out the door price for $63,000. Now (according to the out the door price agreed upon before driving out there and what their website said, it was supposed to be $54,400 out the door) Well that doesn't add up. My lease buy out was $30k. We agreed to the range $27,000 to $29,000 way before i decided to drive 6 hours. With lease deficit countered by tax credit, it comes close to evening out. So I refuse the $63k offer, and he comes back with $62k offer. I refuse that so they send the "big boss" out. He refuses to work with me... at least see what i'm talking about numbers-wise. Does stupid things like writing messages on the paper to me while i'm standing right in front of him. Tells me the internet offer is gone because it's Monday. Then says "you're not really going to drive 11 hours round-trip empty handed?" You bet I am. So he get's pissed. I keep my cool as best as i can. Alex, in his great wisdom, chimes in and tells me that Tax credit actually means i pay more in tax ... just.. ... really. I'm speechless at how awful and stupid i felt taking off a day of work for this crap. Oh and don't fall for their $250 gift card to take a test drive... it's a discount card for certain specials at random restaurants. More

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I would give these guys a zero star if I could because they are scammers. Approached them to buy a Palisade based off their "internet sale". They said they were honor it but then they came back at me afte they are scammers. Approached them to buy a Palisade based off their "internet sale". They said they were honor it but then they came back at me after 3 days of no response with a proposal sheet that had only a $1500 discount, which was 4X less than what they said they would do and then to make it worse added $4k of "services and accessories" on top of it! Don't play into this game, people who keep letting it happen is why dealers keep doing it. Because they can. More

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I was impressed by the cleanliness and organization of their facility. The waiting area was comfortable, with complimentary refreshments available. The technicians demonstrated a high level of experti their facility. The waiting area was comfortable, with complimentary refreshments available. The technicians demonstrated a high level of expertise, efficiently diagnosing and resolving the issues with my vehicle. They kept me informed throughout the process, explaining each step and providing transparent pricing More

by Sriram Katragadda Verified Customer Verified Customer

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I love their dealership they get you in they get you options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. Best customer service. More

by alexiusbolding0823 Verified Customer Verified Customer

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Nice new facility with a plentiful helpful an accommodating staff. Valerie and Nick were patient and informative as they steered me into the most beneficial and intelligent decision to make. We a accommodating staff. Valerie and Nick were patient and informative as they steered me into the most beneficial and intelligent decision to make. We are very happy with the experience. More

by durodynebrian Verified Customer Verified Customer

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Trying to reach your dealership last 5 days for my buyers copy but no one pick up the phone copy but no one pick up the phone More

by FAHADMAHBUB11 Verified Customer Verified Customer

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The most friendly customer service and caring people. Made my deal happen. Highly recommended dealership Made my deal happen. Highly recommended dealership More

by hardenluann Verified Customer Verified Customer

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Every one at Big Star was not helpful from Alex to the Manager Luis I called for a month and half and no one called me back. I had to go up there 3 times and then I got some assistance. But my sales repre Manager Luis I called for a month and half and no one called me back. I had to go up there 3 times and then I got some assistance. But my sales representative was very helpful. I would not send any one to Big Star More

by can_scott Verified Customer Verified Customer

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We didn’t expect much, honestly we hate buying cars from dealerships but when car max didn’t have the car we wanted we stopped at big star completely unplanned. Alex was great, deal was done in a couple of dealerships but when car max didn’t have the car we wanted we stopped at big star completely unplanned. Alex was great, deal was done in a couple of hours, we even had sandwiches for dinner from the dealership. More

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Alex is very knowledgable about all the cars on the lot very friendly and helped me make my decisions in a very informative manner. Best car salesmen ever. very friendly and helped me make my decisions in a very informative manner. Best car salesmen ever. More

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