Alex Anderson | Page 46

Safety recall services Alex Anderson was attentive and had great communication. Due to the fact, it was going to take a few days for my vehicle to be completed, I was offer Alex Anderson was attentive and had great communication. Due to the fact, it was going to take a few days for my vehicle to be completed, I was offered a courtesy vehicle. No hesitations. I haven't always had this experience at other dealerships. Everyone I dealt with had great professionalism and a smiling face. More

by JADAMS815 Verified Customer Verified Customer

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How to turn customers into hostages. I used to be a major advocate of the Acura brand, so much so I bought a second. After bringing in my TL for the major 100k mile service with an antici I used to be a major advocate of the Acura brand, so much so I bought a second. After bringing in my TL for the major 100k mile service with an anticipated $2,000 bill, I was floored to get a call that I needed a new oil pump because of a leak. This car hasn't leaked a single drop of oil on my pristine white garage floor in the many years I've owned it. I don't believe lies that the oil burns off or any other crap like that because that's what the oil light is for!!! I've never had an issue with the "Check Engine" light or any other dash indicator. It does prove your multi-point inspection is a bunch of garbage - you cant even detect an oil leak without ripping my car apart and ripping me off of thousands. This all left me in a position of spending a ton more money or get my car back with a new oil leak since I never had one. This is the hostage situation. Now I'm ready for the next person to ask me how I like my Acura. I'm keeping the bill in the glove compartment with a map of all the Lexus dealers in town. It's become a bit of a mission - you may have stole my money but the collateral damage of a ripped off customer will live on. In case it's not obvious, I will never be back. After years of insisting my car be serviced by Acura the only way you will see either of our Acura's is by driving by a competitors used car lot. BTW - I'm contemplating having another mechanic take the car apart to get the serial number off the oil pump you "installed". I hope for your sake the lot control number doesn't trace back to the manufacturing line otherwise that's the pump that came with the car. P.S. almost forgot to mention, took 20 minutes for them to find my car. Yes, they lost it! More

by aj992 Verified Customer Verified Customer

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Quick Competent Accomodating Service was able to repair my vehicle in addition to an oil change, and did so in fast fashion. Staff are knowledgeable and courteous, very professio Service was able to repair my vehicle in addition to an oil change, and did so in fast fashion. Staff are knowledgeable and courteous, very professional. More

by rdshepard Verified Customer Verified Customer

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09 RL in for airbag replacement & routine maintenance Hard to get call backs to my request for updates on progress on service work being done. Vehicle was not completed on time and we had to stay overnigh Hard to get call backs to my request for updates on progress on service work being done. Vehicle was not completed on time and we had to stay overnight at hotel. More

by MARK@M3RACING.COM Verified Customer Verified Customer

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Great Again Greeted politely and enthusiastically by Alex in Service. He had my paperwork ready for me. While I was waiting for my radio to be replaced by ser Greeted politely and enthusiastically by Alex in Service. He had my paperwork ready for me. While I was waiting for my radio to be replaced by service, Chris Thom took me for test drive of the new 2019 Acura RDX. It was quite a thorough test drive, so I really got to test everything. By the way, Chris came in on his day off, just to give me this test drive! When my car was ready, Alex came to find me and explained what was done, and I was on my way. This is an impressive dealership. More

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Great customer service You receive great customer service and super convenient. You are able to make your appointments on line. You drop your car off and they shuttle you to You receive great customer service and super convenient. You are able to make your appointments on line. You drop your car off and they shuttle you to your office. The kid who drives you deserves recognition. He is great. They keep you updated on your car and give you a loaner if you need it. We are thrilled with our Acura’s! More

by l.segelbaum Verified Customer Verified Customer

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