Alens Constant

DON'T CALL HERE OR DON'T GO HERE. We were looking for a new 2024 Toyota LE. We got connected to a person named Alens to help assist us in buying the car. We unfortunately had a fami We were looking for a new 2024 Toyota LE. We got connected to a person named Alens to help assist us in buying the car. We unfortunately had a family emergency so I called him but didn't hear from him after leaving a message. We also tried calling another employee at Wellesley Toyota and also did not receive a call back. A few days later he emailed me that they will sell the car to someone else and at the same time he charged my American Express $500 for a deposit, despite us now being in a situation where we did not want to buy the car. And when I called him he started misbehaving, claiming it was our fault and that we were leading him on and playing games, despite him not even attempting to call us back when we presented our issue. I had to go through my credit card company and dispute the charge as fraudulent and cancel my card. A huge hassle and we did not even buy a car from them, nor will we in the future if this is how their sales department acts. A big NO to Wellesley Toyota and be careful sharing your credit card info with Alens. Absolutely awful. More

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I had to wait for the car for several months, with little communication, but once it was delivered to the dealership, the process was speedy, and the dealership was communicative and helpful. I did not feel communication, but once it was delivered to the dealership, the process was speedy, and the dealership was communicative and helpful. I did not feel any pressure to buy. The car was a little more expensive than I originally thought, but over all, I was satisfied with the pricing. I felt comfortable asking Alens questions and I think he was up front and honest with me. I was confused about the process of picking up the new car, at first, but he explained it well and eased my stress. He even came in to work on his day off to meet me. More

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Just bought a toyota rav4 from Alens I'm very happy with the service David is my fiance manager thank you so much for your service the service David is my fiance manager thank you so much for your service More

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Everyone from the salespeople to the general manager were helpful, professional, and organized. They all made the car buying experience very pleasant. My car was ready on time and things were very thoroughly helpful, professional, and organized. They all made the car buying experience very pleasant. My car was ready on time and things were very thoroughly explained to me. All in all a wonderful experience! More

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Allen our sales representative was very courteous and friendly. Took the time to explain everything to me. Very patient! I would definitely come back in the future. Hopefully next time I'll get some re friendly. Took the time to explain everything to me. Very patient! I would definitely come back in the future. Hopefully next time I'll get some reindeer ears :) More

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We bought our brand new car from Alens and he was very helpful, easy to get a hold of, and made the process so easy. Thank you so much! helpful, easy to get a hold of, and made the process so easy. Thank you so much! More

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Great help for pre-ordering! ! Fast and easy, and the info on trade in really help with my plans 6m down the line. ! Fast and easy, and the info on trade in really help with my plans 6m down the line. More

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Alens is wonderful in helping us purchase the car. We are very happy with him. We are very happy with him. More

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Just bought a new grand Highlander Alens was great I'll definitely send all my family to welles toyota definitely send all my family to welles toyota More

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All staff was courteous and very helpful. I was well taken care by Alens Constant, who was able to answer all my questions and get me the car I wanted. I was well taken care by Alens Constant, who was able to answer all my questions and get me the car I wanted. More

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