Alejandra Padilla

Had a great Service today. Got there and was immediately greeted and invited in and taken care of . I always receive V.I.P. Service . Downeys staff calls me by my first name an Got there and was immediately greeted and invited in and taken care of . I always receive V.I.P. Service . Downeys staff calls me by my first name and everyone thinks that I am important..kinda Cool! Thank You More

by COACHCLAY Verified Customer Verified Customer

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Slow and bad communication . Don’t like this place and not worth the money . I would go somewhere else next time Don’t like this place and not worth the money . I would go somewhere else next time More

by LAURAM1208 Verified Customer Verified Customer

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Check-in time was quick. Car was ready sooner than expected will be servicing my Vehicle here again in the future Car was ready sooner than expected will be servicing my Vehicle here again in the future More

by Joseph.k.jaramillo.ii Verified Customer Verified Customer

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The experience was definitely different, but Chris was great with keeping me informed, Thank You... great with keeping me informed, Thank You... More

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The staff there is nice and professional and knowledgeable and they answer all my questions..thanks knowledgeable and they answer all my questions..thanks More

by BABYKI22 Verified Customer Verified Customer

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The people working there is rude they don't know how to treat a customer. After I bought the car, I went back to the dealer because I had some concerns and I wanted to ask some questions. The personal di treat a customer. After I bought the car, I went back to the dealer because I had some concerns and I wanted to ask some questions. The personal didn't want to answer my questions and Mr. Saab was really upset with me. He was not answering my question and the tone if voice he was using was totally unacceptable. When I went to talk to Nino to ask for someone else to help me, he completely ignored me and Mr. Saab expressed in front of the other employees that he didn't want to talk to me. I left and I decided to never go back to that dealer. But two weeks later, my brand new Kona broke in the middle of the freeway. Without any reason, it just stopped working! The tow truck had to take it to the dealer and I asked to talk to the general manager. He treated me the same way I was treated some days before. Basically he ignored me when I expressed that a brand new car cannot be like mine after 2 weeks. I told him that they should give me a different car, but he was annoyed and he just said "I can't do anything". I was there for about 3 hours and they said they are going to fix it. That was yesterday, and I have been calling today to see if they already know what happened but they don't answer my calls. AVOID going to this dealer (Hyundai Downey), my daughter bought her car at Cerritos and their services are way better. If you go to Hyundai Downey, be prepared for the worst experience of your life! Seriously! More

by esmejara Verified Customer Verified Customer

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They have a beautiful facility and friendly staff. I made an appointment and they helped me out. I made an appointment and they helped me out. More

by APMARASA Verified Customer Verified Customer

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The personnel is very friendly and they are amazing we love Downey Hyundai They treated us with great respect and professionalism. love Downey Hyundai They treated us with great respect and professionalism. More

by EDSON.ANTUCHE Verified Customer Verified Customer

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It was fast and good service and my car was clean. Good job Alejandra for good Customer Service. Good job Alejandra for good Customer Service. More

by CARDENASMARIA96 Verified Customer Verified Customer

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It was as fast and excellent work, took care of my car needs, they were friendly and professional needs, they were friendly and professional More

by DPRENDON Verified Customer Verified Customer

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