Aldrich Garcia

Bought a 2023 Access cab Tacoma. Marietta Toyota charged me $369.00 for front all weather mats only. I asked about rear mats and first was told Access cab did not come with rear mats Marietta Toyota charged me $369.00 for front all weather mats only. I asked about rear mats and first was told Access cab did not come with rear mats. I wanted my money back because Weather Tech mats both front and rear are a little over $200. They said they would order rear mats. It's been over six months and I still have not received my mats. My 2003 Silverado access cab came with rear mats. When one spends over $40K for a new truck, one expects rear mats to protect the carpet. I have given up emailing Marietta Toyota. It is obvious they do not intend to honor promise of providing rear floor mats. I will now have to spend another $85.00 for Weather Tech mats on top of the $369.00 I paid for the front set. I recommend purchasing your new Toyota from Cobb County. Marietta Toyota's service department is good though. Jeff Wilder, Powder Springs GA More

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I was negotiating with the dealership to purchase a used GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working 3) Missing key fob 4) Missing floor mats. We noticed items 1 & 2 during test drive and during negotiation, the sales manager said they would take care of that, but during final paperwork only 1 was included and I didn't want to make it an issue and continued signing it. After signing the paperwork but before delivery, when I asked for items 3 & 4, I was told that they would not address these issues because it was never brought up earlier. As a dealer, they have more information on the vehicle than I do, and should have discussed it in good faith but they never did that and I suppose it was purposefully suppressed to complete the sale. No buyer normally would ask if the car had 2 keys and had all the floor mats during negotiation. During the different stages of the deal (like test drive, negotiation, paperwork), I was told that the car is JD power certified and clean without any issues and has passed 165+ points inspection. The car is JD power certified and the carpets, mats checkbox is also checked (refer attachment line 112). These were suppressed until the point of completion of paper work, and even after making several attempts in the past week, the dealership is unwilling to resolve the issue. I was told by the salesrep if I can fix the items and take reimbursement, and I agreed to that. Now the dealership went back on that as well. During negotiation, I had walked out of the deal because the vehicle did not have a feature I was looking for, but the dealership made several followup calls to do business with me, and after the sale, they don't even care. I would never recommend Marietta Toyota to anyone because they are interested only on sale & profits, but don't care about transparency, customer service and satisfaction. If you are in the USED car market, LOOK ELSEWHERE because you will regret later. I am updating my review and rating to 5 stars because the GSM Tim Hackney reached out yesterday and offered to resolve the highlighted issues (no questions asked). I am happy with the response and the steps taken by the dealership to address my concerns and I truly believe that the management takes feedback very seriously. More

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