Check out Albert Botello's reviews on DealerRater

January 16, 2024

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Very friendly and hopeful. They take care of you like you are very special. Thank you so much. They take care of you like you are very special. Thank you so much. More

by hopegarcia625

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyson Hall, Kienan Beasley, Ricardo Alegria, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio

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Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 16, 2024

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They do a good job. That’s all I should need to write. Fourteen fifteen. That’s all I should need to write. Fourteen fifteen. More

by jackinc3333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, David Hendrix, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio

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Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 30, 2023

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The salesmen Rick Lara and Albert Botello were both professional all the way and extremely helpful throughout the decision making process!! The overall experience exceeded our expectations and we left professional all the way and extremely helpful throughout the decision making process!! The overall experience exceeded our expectations and we left there very appreciative and happy with our purchase. This is third vehicle we have bought from FB over the years and all turned out very good. More

by chuck.evans.texas

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rick Lara, 5 stars to boot

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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 30, 2023

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Employee Rating

Service writers and stall was Great! ! Restrooms were horrible. Small smell , contamination everywhere. Please don’t have us go elsewhere for just this one simple fix. ! Restrooms were horrible. Small smell , contamination everywhere. Please don’t have us go elsewhere for just this one simple fix. More

by Will0228

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 22, 2023

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Employee Rating

Was 1st on the gmc side and it took 1hour when I still had a Dr appointment? had a Dr appointment? More

by m-mcarabajal

Verified Customer

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Workmanship

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Recommend Dealer

No

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Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 18, 2023

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I felt Albert was honest with great customer service. Emilio made sure we understood everything. Emilio made sure we understood everything. More

by whitetiger6971

Verified Customer

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Helpful 0

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Nov 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 10, 2023

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i enjoyed the service at Frank BROWN ,the staff were all great ,very courteous and helpful all great ,very courteous and helpful More

by antonio

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Paul Vera get: a 5 stars

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Nov 14, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 08, 2023

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Employee Rating

Nice people sold me a vehicle with a bad transmission took it for a service transmison on the third of November fourth of November transmission started vibrating and blew the fluid out the back all ov took it for a service transmison on the third of November fourth of November transmission started vibrating and blew the fluid out the back all over the Yukon and my boat bought the Toulon 2 weeks befor still has dealer tags haven’t made the first payment yet I will not buy another vehicular from your dealership again very disapointed More

by Shelly.mccarver

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Ricardo Alegria, Norma Ramirez

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Nov 08, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. I have shared your comments with our Pre-Owned Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 20, 2023

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Great service from Albert Botello. He was able to keep us informed on our questions. He was able to keep us informed on our questions. More

by ADRIEL1410

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 16, 2023

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Employee Rating

Man your price for an oil change seems kinda high. May have to go elsewhere next time. May have to go elsewhere next time. More

by Luis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Helpful 0

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Sep 17, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda