Alan Copenhaver
Alan Copenhaver at Joseph Toyota of Cincinnati
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Alan Copenhaver | Page 2

New Car Sales

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.9
40 Reviews
4.9

40 Reviews

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40 Reviews of Alan Copenhaver

March 11, 2023

Dealership Rating
Employee Rating

Employees are always honest and helpful. I feel I can trust and depend on them to answer questions before, during, and after the sale. More

by sjak481
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 12, 2023

Joseph Toyota of Cincinnati responded

We strive to provide honest. and trustworthy service, and are delighted to hear we did so with you. Thank you for trusting Joseph Toyota of Cincinnati with your business!

February 22, 2023

Dealership Rating
Employee Rating

Very happy with service over the years. Very happy with my new Camry and would recommend the dealership. More

by pmroell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 22, 2023

Joseph Toyota of Cincinnati responded

We are thrilled to see the positive feedback. Thank you for always choosing Joseph Toyota of Cincinnati. Enjoy your new ride!

February 19, 2023

Dealership Rating
Employee Rating

Made car buying easy which it usually is not! Stayed late to make sure we went home happy and with a new car that day! More

by ronnie140
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2023

Joseph Toyota of Cincinnati responded

Ronnie, Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad Alan was able to help, and we hope to see you again!

February 18, 2023

Dealership Rating
Employee Rating

I only use this dealership because I purchased a lifetime warranty with my vehicle. I was told I would be voiding my warranty if I had work done anywhere other than the dealership. After the initial 24,000 m More

by MICHAEL.VANSKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 20, 2023

Joseph Toyota of Cincinnati responded

Michael, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 19, 2022

Dealership Rating
Employee Rating

Alan Copenhaver is the most competent salesman that we have dealt with. We did not have to wait three hours to get through finance. Joseph Toyota made it stress free. We came from West Chester so we cou More

by whaleboatpt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 20, 2022

Joseph Toyota of Cincinnati responded

It's great to hear that Alan and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

November 12, 2022

Dealership Rating
Employee Rating

No pressure, helpful, easy to deal with, put us where we needed to be with what we wanted More

by gcoldiron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2022

Joseph Toyota of Cincinnati responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

November 07, 2022

Dealership Rating
Employee Rating

Excellent and very efficient service. The car was done, and the wait time was as promised. More

by MALZIEL506
Customer Service
Recommend Dealer
Yes
Nov 07, 2022

Joseph Toyota of Cincinnati responded

This feedback means so much to us here at Joseph Toyota of Cincinnati! Thank you for your support. We hope to work with you again down the road.

October 21, 2022

Dealership Rating
Employee Rating

Reps were very helpful at both lease initiation and buyout of lease. (Alan Copenhaver, Tom Platt) Necessary to do both from home due in part to disability. More

by wobrien584
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tom Platt

Oct 21, 2022

Joseph Toyota of Cincinnati responded

We are delighted that Alan and Tom gave you a five-star experience! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your feedback. Safe travels ahead!

September 15, 2022

Dealership Rating
Employee Rating

It is a difficult time for people to be buying a new car, but Joseph employees were much more helpful and polite than other dealerships we interacted with. Not exactly the car we wanted but something that we More

by maleym08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2022

Joseph Toyota of Cincinnati responded

Customer service is our priority, and we're thrilled the Joseph Toyota of Cincinnati team hit the mark! Drive safe, and enjoy your new ride!

August 27, 2022

Dealership Rating
Employee Rating

Service was great until I was driving, heard a rattle, got home and saw that my hood was ajar. Luckily it didn't fly ooen on expressway, now.hood is NOT closing tightly. More

by kramer.mjk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Chris Ward

Aug 29, 2022

Joseph Toyota of Cincinnati responded

This review is very concerning to receive. We strive to deliver thorough and knowledgeable service, and I am sorry to see that we have left the wrong impression. I assure you that we will use this feedback to prevent this type of oversight from happening in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help fix things. I tried reaching you, however, could not leave a voicemail. Please contact me so we can determine what needs to be done to resolve these concerns. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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