Al Riddick

Recently, I went to Heritage CDJR in Owings Mills and it was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing tal was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing talk. He really listened to what I needed and helped me out a lot. The place was welcoming and I felt comfortable right away. Nick was patient and always had a smile, even when I asked a bunch of questions. I never felt pushed to buy something I didn't want. It was like having a friend who knows a ton about cars help me shop. I left with a great car and a sweet deal, all thanks to Nick. If you go there, ask for him. He's great! More

Helpful 0

Report | Print

I could not be more happy working with Al for the purchase of our 2023 Grand Cherokee L Summit Reserve by phone and email. When I arrived to pick up the vehicle the price at closing was EXACTLY the purchase of our 2023 Grand Cherokee L Summit Reserve by phone and email. When I arrived to pick up the vehicle the price at closing was EXACTLY the same as the offer I received electronically. Al is also friendly, interesting and an all-around great guy. Highly recommend. Military friendly! I also had friendly interactions with other staff not involved with my purchase. More

Helpful 0

Report | Print

They made a buying experience pleasant. The sales person made a video of the truck that asked for and she made it happen. Excellent job. The sales person made a video of the truck that asked for and she made it happen. Excellent job. More

Helpful 0

Report | Print

I want to thank the team again for the level of service provided regarding my recent purchase of my 2022 Jeep Grand Cherokee Limited. I am very pleased with my new vehicle and looking forward to doing addi provided regarding my recent purchase of my 2022 Jeep Grand Cherokee Limited. I am very pleased with my new vehicle and looking forward to doing additional business with the group. As an Army veteran it's refreshing to see such organization. I must acknowledge the professionalism, rescue , and service recovery efforts of the team in my journey, specifically my salesperson who was present with me well into the evening ensuring that i left with the vehicle that was right for me. Shout out to Al Riddick as well! More

Helpful 0

Report | Print

Sales representative was very polite, responsive, professional and knowledgeable. He answered all inquiries about vehicles and costs in an honest and informative manner. I would contact the sales r professional and knowledgeable. He answered all inquiries about vehicles and costs in an honest and informative manner. I would contact the sales representative again in the future to purchase a vehicle. More

Helpful 0

Report | Print

We haven’t bought a new car in 10 years. We went to Heritage on a whim the other night. Talked with Kevin about a Wrangler Jeep. We said we may be back the next day. Kevin met us at the door on his day Heritage on a whim the other night. Talked with Kevin about a Wrangler Jeep. We said we may be back the next day. Kevin met us at the door on his day off. Dealing with him was easy no pressure and the best experience I’ve had buying a new car. We walked out of there that day with a Wrangler Jeep. Before we left Kevin made sure he went over the whole vehicle before so we understood everything the Jeep had to offer. We are so happy and would recommend Heritage and Kevin to our friends and family. Lisa More

Helpful 0

Report | Print

Heritage Dodge Jeep Ram in Owings Mills is always very accommodating in regards to sales and service. accommodating in regards to sales and service. More

Helpful 0

Report | Print

The buying process was horrible but they got it done for what I wanted eventually. Also seemingly unexperienced sales people. But That is okay , the car buying process can be like that . It's the service de what I wanted eventually. Also seemingly unexperienced sales people. But That is okay , the car buying process can be like that . It's the service department for me . They are horrible with no bright side - the advisor I have been dealing with is arrogant , unfriendly , unpleasant and I just really dislike coming there for him alone. The manager was just like him , ever meet someone that thinks they are being nice but it's not the case - that's him - phony !!! It doesn't help they don't get my issues resolved and I have to bring my car numerous time to the one place I hate going because the customer service is so horrible . Today was my final straw . I will just go to a different dodge unfortunately to save myself the aggravation !! Be aware !! More

Helpful 0

Report | Print

Great fast and easy going! Tim was great in helping me through the lease process for my new Durango. This was the first time I’ve ever leased a vehicle and he made it super easy Tim was great in helping me through the lease process for my new Durango. This was the first time I’ve ever leased a vehicle and he made it super easy and painless. Will highly recommend him and all the staff at Heritage!! More

Helpful 0

Report | Print

Fantastic! The best experience I've ever had when buying a vehicle hands down. Their friendly, outgoing, and curious staff made for a relaxed environment. High The best experience I've ever had when buying a vehicle hands down. Their friendly, outgoing, and curious staff made for a relaxed environment. Highly recommend. More

Helpful 0

Report | Print