Al Ransome
Al Ransome at Criswell Nissan
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Al Ransome | Page 10

Service Manager aransome@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

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4.5
106 Reviews

Service Manager 240-364-7237 aransome@criswellauto.com

4.5

106 Reviews

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106 Reviews of Al Ransome

September 16, 2023

Dealership Rating
Employee Rating

Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More

by evepalenque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 18, 2023

Criswell Nissan responded

It's great to see you had an all-around outstanding experience at Criswell! We look forward to seeing you soon!

September 11, 2023

Dealership Rating
Employee Rating

Just very good a professional attention. Please wash the cars after service, like others dealership. thanks More

by jldrums74
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 12, 2023

Criswell Nissan responded

Thank you for sharing this feedback. We value the opportunity to work with you and truly appreciate your comments. We look forward to seeing you when your vehicle is due for its next routine service visit!

September 10, 2023

Dealership Rating
Employee Rating

You all did a great job thanks good for the servicevery professional have your clients aware More

by JOSEPREYESREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 12, 2023

Criswell Nissan responded

We're pleased to hear we met your expectations! We value your business and look forward to working with you again.

Sep 13, 2023

JOSEPREYESREALTOR responded

You all did a great job thanks good for the servicevery professional have your clients aware

September 08, 2023

Dealership Rating
Employee Rating

My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio More

by manninoal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar

Sep 12, 2023

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience or lack of communication on our part and hope your next visit with us is a better experience.

September 08, 2023

Dealership Rating
Employee Rating

Very professional attitude in and out without any problems a pleasure to work with always. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Criswell Nissan responded

It's great to hear everything was completed quickly and to your satisfaction! We look forward to seeing you soon!

September 07, 2023

Dealership Rating
Employee Rating

Ericka was very attentive and diligent, keeping me informed all the time, despite the fact that the service took all day More

by erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar

Sep 12, 2023

Criswell Nissan responded

We strive to provide a positive customer service experience and appreciate this feedback about your visit. We are sorry to see your wait time was longer than anticipated and appreciate your understanding. Please don't hesitate to reach out if we can help in any other way.

September 07, 2023

Dealership Rating
Employee Rating

Mrs. Erica Escobar was very rude with my husband dervin Leiva the staff should be kind with the customers. More

by jenniferolivares5
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Erbling

Sep 12, 2023

Criswell Nissan responded

Thank you for taking the time to share this feedback. We apologize your visit was not positive and hope your next experience with us is better.

September 06, 2023

Dealership Rating
Employee Rating

Mark and his team have always taken great care of my car- very appreciative! Thanks! More

by NICOLE_BROOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Sep 07, 2023

Criswell Nissan responded

It's rewarding to know you can depend on our team to provide a standout service event! We value the opportunity to provide the service your vehicle needs and look forward to your next visit with us.

August 30, 2023

Dealership Rating
Employee Rating

Good place, they get the work done On time. Very professional people. I they also have very goo coffee More

by FRANCISCOFRANCISCO121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling

Aug 30, 2023

Criswell Nissan responded

Thank you for sharing this feedback! We're happy to see everything was completed quickly and to your satisfaction. We look forward to working with you again!

August 29, 2023

Dealership Rating
Employee Rating

They have a nice waiting room. Checked car thoroughly. Reviewed what was done. Car runs nicely. More

by denizentc
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar , Mark Erbling, David

Aug 30, 2023

Criswell Nissan responded

It's our pleasure to offer an all-around outstanding service event while you enjoy the comfort of our waiting room. We value your business and look forward to seeing you again when your vehicle is due for its next routine service visit.

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