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Adam De Leon
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29 Reviews
29 Reviews
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29 Reviews of Adam De Leon
Helpful 
May 11, 2024
I purchased a new vehicle from this location and I’ve took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesi took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesitating to go when I hit the accelerator. It hesitated, so I called and made an appointment for the service department. I took the car back in and I was told there was a part for the fuel pump was not connected properly by the service department. So they said it was connected properly and the car was ready to be picked up. I went in to pick up me vehicle and it stalled out on me three different times so I made another appointment and service department had my car for a little over a week and I got a call saying the fuel pump was replaced because it was faulty and my car was driven 60 miles to make sure it was not going to have any other problems. I went in to pick up my car and I waited for almost an hour for the service department to bring me my car, when they finally drove it around it was filthy and service guy asked me if I wanted it washed, my reply was of course why would you bring me a filthy car when it was clean when I brought it in? He then drive the car around to the car wash I guess but it took over 30 more minutes of my time so I walked over and had to speak with the service department manager to complain about the amount of time I’ve had to wait to pickup my car. I forgot to mention earlier that I called 2 hours prior so they would know that I would be picking it up today. I finally got my car and it had been driven 133 miles total while in the service department’s care! This to me was a little excessive when I don’t even drive my car this much in a weeks time. Plus my gas gage was below a half tank!!!! I’m not sure if they have new people in this department but I have had a horrible month dealing with car issues thati didn’t have before I took it in for the recall! More
by Cassandra
Other Employees Tagged: Jarrod Dozier
March 20, 2024
Everyone is so polite and very attentive to my needs every time I visit this dealership. I just purchased my 5th Mercedes from them and wouldn’t go anywhere else! every time I visit this dealership. I just purchased my 5th Mercedes from them and wouldn’t go anywhere else! More
by Tania Joyner
Other Employees Tagged: Eric Jeffries, Carrie LaTour, Jerry Carpenter
February 07, 2024
First class style. The moment I drove in, I got immediate attention, and my service advisor was with me within five minutes and we discussed the issues with the car. Co The moment I drove in, I got immediate attention, and my service advisor was with me within five minutes and we discussed the issues with the car. Couple of days later I picked it up, and I am very happy with the result. More
by Christopheritri
February 06, 2024
My service manager was excellent He advocated for me and kept me in the loop kept me in the loop More
by Waynegwenhod
Other Employees Tagged: Samantha Burnett
February 04, 2024
They didn’t honour their quote they emailed me they said they didn’t put the price for tires but they put price for reseal this is the first time I feel like I am getting scammed.The manager tried to take c they didn’t put the price for tires but they put price for reseal this is the first time I feel like I am getting scammed.The manager tried to take care of me and he gave me 15% off but when I told prices that they send me in the email emopoyees were laughing telling me that its not the price its so cheap for tires.I was just telling the email quote More
by nazliozemrek
Other Employees Tagged: Richey Barnes, Irlanne Pollard
