Abby Tague | Page 19

Surprised with how easy they made it My check engine light went on and I brought my Ford Escape in. It was determined that they needed to hang onto my car for a week so they rented me a c My check engine light went on and I brought my Ford Escape in. It was determined that they needed to hang onto my car for a week so they rented me a car through Enterprise. Then they replaced the entire engine because a service bulletin had been issued for the Cylinder 3 misfire code that had come up. I picked my car up after the week and was on my way with a new engine-----under warranty, so no charge to me. Everyone was very pleasant and helpful during this experience. More

by bmann3 Verified Customer Verified Customer

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Misfiring F150 repair I thought my transmission was slipping because I could not go uphill with any power and the transmission light would appear once it started bucking. I thought my transmission was slipping because I could not go uphill with any power and the transmission light would appear once it started bucking. The repair was for 2 misfiring spark plugs. The fix was quick and resulting bill was slightly under estimate. Good communication and good service. More

by Dave K Verified Customer Verified Customer

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The sales and services very professional Working with the sales and services of Brian Hoskins ford is top notch buying many trucks in past and the service I use has always been above par Working with the sales and services of Brian Hoskins ford is top notch buying many trucks in past and the service I use has always been above par More

by PIPEWRENCH6 Verified Customer Verified Customer

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wind shied wipers checked I needed to have my wind shied wipers looked at. The service department looked at the situation and found it to be a minor problem. I always like the I needed to have my wind shied wipers looked at. The service department looked at the situation and found it to be a minor problem. I always like the service I get here. More

by LYNNRODGERS308 Verified Customer Verified Customer

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Great experience I have always received great service when having routine maintenance performed on our 2016 Escape. The service is done in a timely manner and there is I have always received great service when having routine maintenance performed on our 2016 Escape. The service is done in a timely manner and there is a friendly atmosphere while waiting. More

by RHOOPES715 Verified Customer Verified Customer

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my visit is always a happy experience I get my questions answer,the work is done right,always willing to help, will go out of there way to give a helping hand and a smile to go along with I get my questions answer,the work is done right,always willing to help, will go out of there way to give a helping hand and a smile to go along with taking care of you. More

by JAMESALLEN907 Verified Customer Verified Customer

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Awesome as usual Have had my 2008 Escape serviced at Brian Hoskins since I purchased it new there. I have never had a bad service experience with them. I usually deal Have had my 2008 Escape serviced at Brian Hoskins since I purchased it new there. I have never had a bad service experience with them. I usually deal with Abby Tague, and have been helped by Kevin Trost on several occasions also. Both are very customer oriented, pleasant, courteous, and make sure that I am kept up to date on progress of repairs during my appointments. On the event of catastrophic mechanical failures (brake caliper seizure, transmission band breakage, and spontaneous window opening caused by the mechanism holding the window up failing) I have shown up unannounced and Abby has always been very gracious about getting my car in and at least diagnosing the problem in the same day with repairs completed by the next day in most cases, Great service, great people, very much appreciated! More

by MNKSHELL Verified Customer Verified Customer

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Johhny D 2017 F-150 I have lost count on how many friends and family i have sent to Brian Hoskins ford but i will say i wouldn't go anywhere else!! The way myself and fri I have lost count on how many friends and family i have sent to Brian Hoskins ford but i will say i wouldn't go anywhere else!! The way myself and friends have been taken care of in every way from sales to service is just outstanding. Thanks again Mike Ciarlone,Ed Kovatch and Matt Lutter for making this happen for me!! More

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not standing behind their work, selling work i dont need I brought my Ford Focus in for a code engine miss on number 2 cyl. Your service department told me a plug wire was off on number 4, then they told me I brought my Ford Focus in for a code engine miss on number 2 cyl. Your service department told me a plug wire was off on number 4, then they told me a list of things they found wrong from brakes to lites to a timing belt. I told them to fix the issues. They charged me over $ 1000 and I thought all is well. A week later engine starts to miss again turning on the check engine lite setting a code miss on number 2 cyl then it went away then it happens again 2 weeks later. So I take it back and they say it needs a coil pack. I told them the car was here before for the same issue and they didn't fix the issue but sold me a bunch of stuff I didn't come in for. Don't they garrantee their work. The service writer gave me attitude and said he only can tell what the issue is right now. I asked how do I know 2 weeks from now the same thing doesn't happen and they sell me some other fix. Don't you garrantee your work-- no answer from the service writer. He tried to sell me a battery even though the battery had not been giving me any trouble even with this artic weather --I told him to fix the issue I brought it in for and nothing else. When I went to pick the car up the battery was dead-- is someone playing games. The bill was 356.00 for a coil pack. I was not happy with the service or the way I was talked to by the service writer. I just wanted you guys to stand behind your work-- big disappointment. I will not be back. New update as of 02/27/15-- I received a call from the general manager, Ed. He had read my review and felt I had not been treated right and wanted to make things right. I was surprised as I was not expecting the dealer to be reading the review I wrote warning others of the way I was treated. Anyway Ed apologized for the way I was treated and told me he wanted to reimburse the labor charge for the second repair installing a new coil pack to solve the number 2 cyl miss I had brought it in for the first time. Thanks Ed, general manager, and Abby in service who took care of the reimbursement. Much happier now. More

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