Aaron Ringgold | Page 6

Everyone was helpful, courteous and pleasant. Thanks to Josh, Aaron and Shawn. They made the whole process much easier than expected. Thanks goes to Josh who explained everything very clearly and answered Josh, Aaron and Shawn. They made the whole process much easier than expected. Thanks goes to Josh who explained everything very clearly and answered our numerous questions. More

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Great experience- everyone answered our questions fully and they were well informed and knowledgeable about the cars. Process was well organized and easy to follow. Love the car! and they were well informed and knowledgeable about the cars. Process was well organized and easy to follow. Love the car! More

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We had just about the worst experience here at Heritage Subaru. Firstly, we had an appointment for 5:30 with Aaron, who didn't even show up or tell us he was going to be unavailable. Thankfully, Tobi wa Subaru. Firstly, we had an appointment for 5:30 with Aaron, who didn't even show up or tell us he was going to be unavailable. Thankfully, Tobi was able to help us purchase our car. She was extremely kind and unaggressive, unlike many other salespeople we've encountered. Tobi was the only good thing about the entire car-buying process. Secondly, they gave me an extremely unfair initial offer on my trade in. I had gotten 3 other quotes (two of them inspected by other mechanics) and all of the offers were over 20% more than they had offered me. If I had not gotten those other quotes, I would have been ripped off and they knew exactly what they were doing. I also want to add that we inquired about the "Additional $1000 towards your trade in" and they admitted that it was a marketing tactic and they don't really add $1000 extra so just BEWARE of that. Next, two men who passed by, one seemed to be the manager, the other was Joshua Jones berated Tobi right in front of us and were treating her in an unreasonably harsh manner. They were apologizing to us for her slowness (she was not slow) and demanding she move out of the way so they can finish the process. We were shocked that they would treat another employee in that way... And right in front of their customers, too. Additionally, a few errors were made on their part, which we only found out after we had already bought the car! They failed to ask for the down payment at the time of purchase so I had to ask them how am I supposed to pay this?? What would have happened if I didn't say anything about it?? After that, I get a call that they need additional information from me for my title transfer... Something that should have been taken care of at the dealership. And finally, they entered in the incorrect phone numbers on our loan, which prevented us from logging in to our account! We had to wait on hold for an hour to fix their mistake. It makes me question what other details they got incorrect during the purchase... We truly regret purchasing from this dealership and urge you to look elsewhere... More

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Superior customer service; very fast service for a car purchasing process; great deal; same day, short notice availability even with limited staff; would purchase from this dealership again; Aaron was ver purchasing process; great deal; same day, short notice availability even with limited staff; would purchase from this dealership again; Aaron was very personable and attentive. David was the epitome of what customer service should be everywhere. No matter who I was working with, everyone welcomed me and offered me a beverage and assistance, if I needed it. More

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Aaron and Jake were amazing! They helped us juggle out infant and buying our new family vehicle. From test driving to walking out the door, all around amazing! infant and buying our new family vehicle. From test driving to walking out the door, all around amazing! More

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This was easily my most enjoyable and accommodating experience in purchasing a car. My representative Aaron Ringgold was a consummate professional and made it his goal to have me leave the lot with the experience in purchasing a car. My representative Aaron Ringgold was a consummate professional and made it his goal to have me leave the lot with the best vehicle that met all of my needs and a few want's I didn't even know that I had. I'm certainly a lifelong customer now. More

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Great service in and out in no time. Aaron did a great job to work with my busy schedule to both answer my questions and save me time by pulling extra work to get me out on a busy night at a good time. Al job to work with my busy schedule to both answer my questions and save me time by pulling extra work to get me out on a busy night at a good time. Aleksey was a pleasure to work with on the closing docs. He was thorough and took time to answer questions in regards to the loan and repayment process. Great dealership and a pleasure to work with. More

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Aaron is the best I bought a used VW from this location and Aaron was fantastic. He talked to me several times before I came in to see the car. Was waiting for me. Help I bought a used VW from this location and Aaron was fantastic. He talked to me several times before I came in to see the car. Was waiting for me. Helped navigate the whole process and a trade in. Waved as I drove off the lot in my new car!! I highly recommend him and this Heritage location. More

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