Aaron Gillison Jr | Page 37

I bought my Mazda3 here. I did my research, created a spreadsheet for my handlheld with all the options & prices so I could calculate on-the-fly & keep up with the professionals on the showroom floor. I spreadsheet for my handlheld with all the options & prices so I could calculate on-the-fly & keep up with the professionals on the showroom floor. I worked with Aaron, who was straightforward and agreeable and to make a long story short I got precisely what I wanted and paid as-near-as-makes-no-difference what I projected they would take for the vehicle. Look, they wouldn't have sold it to me if they were going to lose money on it so if you want to argue that all my spreadsheet estimates were too high (they weren't), let's take it offline somehow. Bottom line is that I got the deal _I_ wanted and I _still_ feel good about it. I referred a colleague to Aaron & the result was another satisfied customer for Mazda of Roswell. One word describes the service department: excellent. Notably: schedules met, repairs done right, no quibbling about warranty work, mechanics appear glad to come out and explain to you what is going on, proactively check & repair warranty items that I may have not known about - and their prices are not out of line with other shops. I always get a direct call from _Mazda of America_ after a service event asking for feedback. I always tell them that I feel like either their best customer, their favorite customer or their only customer and that it doesn't matter which one of those you pick from. Mazda has sent me two repair recalls and these are the final reasons that I love the experience I've had owning this car. The problems have been identified, repair plans implemented, notices sent out, corrections made and follow-up surveys conducted promptly. Compare this to the experience that the world's #1 & #2 automakers have had with defects recently (no need for names, you know who they are). I've owned cars from both and won't own another. This is my second Mazda the first was totaled in a wreck and replaced with an inferior product from another manufacturer. I won't make _that_ mistake again. Zoom-Zoom forever? Oh Yeah! More

Helpful 2

Report | Print

I contacted Aaron two weeks before my current lease expired and told him my time-frame for leasing a new CX-9. He contacted me the same day just to say he had my request, etc. He stayed in touch with expired and told him my time-frame for leasing a new CX-9. He contacted me the same day just to say he had my request, etc. He stayed in touch with me via email until the time to lease. He worked with me on the lease payment, terms, mileage, etc. I threw them a lot a variables, and the pricing/terms ended up being very favorable. There was never any pressure from them, which is a big plus in my book. The day we took delivery, Aaron took all the time we needed to go over the features, including the navigation system. We never felt rushed after the deal was made, in fact, we feel very confortable going back in case we need anything at all. In my opinion buying a car can be one of the most stressful things there is. I've purchased over 20 cars in my lifetime, and this was no doubt one of the best, if not the best car buying experience yet. I highly recommend these folks, and when I need another car I will return. More

Helpful 1

Report | Print

I contacted Aaron through the Internet. He was the quickest dealer to respond directly, he also provide me a quick no haggle priced based off the information I gave him. After finally receiving other quickest dealer to respond directly, he also provide me a quick no haggle priced based off the information I gave him. After finally receiving other dealer quotes days later and way to much "get me in" tactics I was directed to sites like this with some negative reviews. I felt I needed to disclose this to Aaron since he had done so well. He pointed out that every dealer has someone unhappy just like every other business does. He also pointed out that very few people in the dealership had been there as long as the posted reviews. I then found through talking to him that one of the people specifically mentioned in some of the reviews was now the sales manager at Jim Ellis another local dealership. And the same sales person that directed me to that very review as a reason to come do business with him. After finding out this I decided to take the risk and come purchase from Mazda of Roswell. Aaron scheduled for me to meet with Charles who got me in and out quicker than any other car purchase I had ever made. He was nice and also knowledgable. Aaron met me afterwards to sync my phone and explain all the features. More than I had been shown during the test drive at a prior dealership. Just like most people I rarely write a review unless it's a negative experience. But after this experience I wanted to make sure I wrote a review for other customers. There are many tactics in the auto industry. And bad reviews can be used to mis lead you just like false" get me in the door pricing" and inflated "thought it was in better condition trade values". That's how carmax manages to sale used cars for $2000 more than the sane certified car at a regular dealership. Just playing on misconception and poorly informed customers. This was by far the best car purchse I have made and I have bought over 20 cars in my life. More

Helpful 2

Report | Print