Aaron Cooper | Page 8

Great experience with our dealer at Tom Wood! Aaron Cooper was our contact at this dealership and did not give up on us when we were not getting the price we needed to on oyr trade. I thought the Aaron Cooper was our contact at this dealership and did not give up on us when we were not getting the price we needed to on oyr trade. I thought the interaction was done, but he asked me what needed to happen, he listened and then made it happen. We had an incredible experience and live our new vehicle. More

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Excellent! Excellent working with Aaron Cooper & Jason Sherwood! They both worked very hard to make sure that I was completely satisfied with my new Honda Accord Excellent working with Aaron Cooper & Jason Sherwood! They both worked very hard to make sure that I was completely satisfied with my new Honda Accord! More

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Treats customers well I purchased a pre-owned vehicle from Tom Wood based on the positive word-of-mouth and reputation of quality character from a family member. I am a sin I purchased a pre-owned vehicle from Tom Wood based on the positive word-of-mouth and reputation of quality character from a family member. I am a single mom and extremely skeptical based on a previous experience buying a car from a different local dealership that was deceptive. The initial transaction at Tom Wood was very confusing, frustrating and stressful. I was not presented with the car I came to purchase. After discussing with the Sales Manager (Zach), it was verbally agreed that the lower price on the right car would be honored. It was not, but I didn’t realize this until after the paperwork was signed, and he denied this ever happened (ALWAYS READ EVERY DETAIL BEFORE YOU SIGN EVEN IF THEY SAY ITS FOR A WARANNTY-expensive lesson learned). While I cant speak to these quick and sketchy sales tactics and ethics (or lack thereof for the Sales Manager) I can say enough about the quality of character of the initial Sales person (Aaron) and Matt (finance manager). Where I brought areas of concern to the GM, Damien, they were addressed absolutely immediately, and with care and concern. I appreciated that they understood they weren’t selling me a car, but earning my trust and were very patient in educating me about the transaction in person in the days that followed. They are committed to getting it right, and if they didn’t, to make it right. I recommend working with any of the staff I have reviews. I did not rate the other staff member because I don’t find giving a negative rating helpful when the issue has been addressed. I just will look to alternative staff when I return as I look forward to using this dealership in the future years for repairs and sales. The leadership, patience, and care is quality and so appreciated from the staff and leadership. Thank you for your kindness and help to me and my family for years to come. More

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New Car Experience Great experience from the time waking into Tom Wood Honda until driving away in my new Honda Civic! We will return fro the next Honda car! Great experience from the time waking into Tom Wood Honda until driving away in my new Honda Civic! We will return fro the next Honda car! More

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Excellent! We had an excellent experience, I was able to get a car that I loved with the help of Aaron who was very professional and friendly. We had an excellent experience, I was able to get a car that I loved with the help of Aaron who was very professional and friendly. More

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