Aaron Brown | Page 4

Great experience with Jason Lomelino, got me a great deal on my lease and was very patient and helpful making sure i was happy with my choice. on my lease and was very patient and helpful making sure i was happy with my choice. More

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NOT true to their word. I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle I spoke with a salesman via phone/text before ever entering the dealership. Right off the bat I told him I need to break even on my trade-in vehicle that I just bought out from leasing, before I’d consider driving out there. He told me if it’s in the condition I’m claiming it is then there’s no reason why I wouldn’t get what I need for it. So I drive out there, test drive the vehicle I want, and then I’m offered almost 2k less for my trade than the amount we discussed (which would leave me upside down). When asked why, the manager, Aaron Brown, came over, dressed in dirty jeans, sneakers, and a snow hat. Not only did he look highly unprofessional but he acted it as well. He instantly started arguing that I was never told I could break even on my trade, even though I told him I had text messages to prove it. He didn’t care, nor did he want to read them. He outright said that he told my salesman to “tell her whatever it takes to get her in here.” Then he said it was always going to be based on assessment of the vehicle. I said it’s in perfect condition with 20k miles, and KBB has it valued at 3500+ over what I’m asking, so what was bringing his assessment down? He couldn’t give me an answer, and in fact agreed that it was in excellent condition, but said it would go to auction and couldn’t offer more. I told him I drove far based on the promise of breaking even on my trade-in vehicle so I was definitely mislead. I had instant cash offers for more than what he was willing to give me for a trade in value… that I turned down, because of the amount discussed for trade. He once again argued that never happened. Instead of saying I’m sorry if there was some kind of misunderstanding, he kept rudely insisting that I was never told what I had in writing, repeatedly interrupting me and talking over me. That manager was by far the most unprofessional staff member I dealt with there. In fact, he was the most unprofessional person I’ve ever dealt with in any dealership. He knew I drove far and knew he could get away with it or else it would have been a wasted long trip for me. Untrustworthy, and unprofessional. I did end up purchasing a vehicle through my salesman, Daniel, because he did try hard for me in terms of the monthly payment I wanted to be at, and unlike the manager, he stayed polite and professional to me. But I still have a very bitter taste in my mouth over being talked down to and basically called a liar by Aaron Brown. I’ve never ever had a manager fight and bicker and talk to me so rudely as a customer before, anywhere. Before moving on to the problems that arose after purchase, I should also note that the dealership itself was very dirty, and that while walking through the service dept to use the bathroom, people were complaining that they had been waiting over 2 hrs and their vehicle had not even been touched yet. Also, the finance lady, whose sign on her desk read “boss lady” was vaping the whole time. This dealership was absolutely classless. Days later they continued to reach out and ask for paperwork that they should have had on file already from when I was there with the documents in hand. I had to send pictures of documents unsecurely through text and emails, just to be asked for the same documents again days later from someone else who said i still haven’t sent it, because the staff in that dealership not only have awful communication with customers, but lack of communication between their own coworkers as well. They also missed vital information on paperwork, that I also brought to their attention myself beforehand, holding up the whole process for so long that I had to go days without being able to legally drive my vehicle. Not convenient at all, especially for a mom with two kids. I’ve never had such a hard time with a dealership before. They’re unorganized, unprofessional, and untrustworthy. Stay far away! More

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Alyssa, Jay/Jason, Aaron and Javier provided a world class experience that met and exceeded all my expectations. The entire Team provided an extremely professional experience while making you feel like class experience that met and exceeded all my expectations. The entire Team provided an extremely professional experience while making you feel like family. For your next auto purchase, stop by and ask for "Jay/Jason" and you will not be disappointed. More

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Worst experience I ever had buying a car. No call response after they drop off the car. And I can’t drive the car anymore because they never send me my old and New plates and car is in the dri No call response after they drop off the car. And I can’t drive the car anymore because they never send me my old and New plates and car is in the driveway for show. And on top of that got two speeding ticket after I returned my old car. More

by A singh Verified Customer Verified Customer

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One of the best customer service i have come across. Very friendly and they go additional mile to make customer happy Very friendly and they go additional mile to make customer happy More

by Gauthamyepuri Verified Customer Verified Customer

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Excellent service. I would recommend this dealership to friends. They do not try to hassle you. I would recommend this dealership to friends. They do not try to hassle you. More

by Fernando Verified Customer Verified Customer

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Very professional, got me right to the car I wanted. They also had good music They also had good music More

by 1MACKENZIEDENISE Verified Customer Verified Customer

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The dealership is very welcoming and professional. All of my questions and concerns were answered. I felt very comfortable with purchasing my vehicle. All of my questions and concerns were answered. I felt very comfortable with purchasing my vehicle. More

by jjamaal21 Verified Customer Verified Customer

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It was a very easy and quick process. I love my car. And I would buy again. I love my car. And I would buy again. More

by carmenlarke Verified Customer Verified Customer

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Dealing with Aaron Paul Ryan and my man Ali g was the most pleasant experience I’ve had leasing a new car especially during these crazy times keeping me up to date every step of the way I’d definitely re most pleasant experience I’ve had leasing a new car especially during these crazy times keeping me up to date every step of the way I’d definitely refer friends and family More

by Caddysev7 Verified Customer Verified Customer

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