ARNOLD SMITH | Page 53

First Time Buyers This was the first camper my husband and I have bought. I must say everyone we encountered at Dodd RV from the time we were just looking, to the time This was the first camper my husband and I have bought. I must say everyone we encountered at Dodd RV from the time we were just looking, to the time we finally made a decision to buy, went above and beyond making us feel comfortable. While negotiating the price of the camper there was one sticking point (568) which could have broken the deal. But due to negotiations in other areas and the professional demeanor of the gentlemen in the office (Greg and Arnold) a deal was made. When we went to pick up the camper Greg and Arnold stayed well past closing time in order to finalize the paperwork and answer our never-ending questions. Never one time did they try to rush us out the door; instead, they were very professional and helpful. Arnold has a wonderful sense of humor and puts you right at ease. Both Greg and Arnold made sure we were ready to begin our new journey with our new camper. Thank you to all the wonderful folks who worked with us at Dodd RV to make this a memorable experience. More

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Welcoming, professional, and knowledgeable!!! This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out t This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out to drive our new camper away our experience was second to none. Tina and Mike in sales were great. Tina showed us a few campers that were suitable for our family's needs. She was very knowledgable about each unit she showed us. She was very funny and never tried to push anything on us. Mike in sales was also always more than willing to assist us when Tina was busy. Tina and Mike really made us feel like family. Dan (the new service guy), Joey, and Ricky in service did an excellent job on the walk through and took the time to make sure I knew how to operate everything. They literally took about 1.5 hours and and went over everything inside and out. We also left our truck with them so they could install our weight distribution and sway control hitch while we went inside to do paperwork, visit the accessory store, and eat a couple more cookies. Dan did most of the walk through with Joey and Ricky shadowing him because he was new. Dan did a great job. Our final part of our experience at Dodd RV on the Peninsula was with Arnold Smith in finance. He was very professional and good at his job because we swore up and down we were not going to buy an extended warranty. Trust me! Buy the five or six year, it's worth it. When we were finished inside and walked outside they had the hitch hooked up, camper hooked up and everything ready to go. They really do make you feel like part of the Dodd RV family throughout your entire experience. More

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Repeat customer I drive past 2 other RV dealers to continue my RV buying experience with Dodd. Scott and the members of his team go the extra mile to ensure the enti I drive past 2 other RV dealers to continue my RV buying experience with Dodd. Scott and the members of his team go the extra mile to ensure the entire experience is pleasant and professional. I have always been able to find the RV to meet my needs at a reasonable price. I have purchased 3 RV's so far and my extended family has also bought from Dodd. If my camping needs change again I will again return to Dodd. The offering and aroma of fresh baked cookies is a bonus! More

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We bought a used rv the Dodd staff helped to make this a great experience. I We found the unit we wanted and they were willing to make it happen Though not one of the the Dodd staff helped to make this a great experience. I We found the unit we wanted and they were willing to make it happen Though not one of the big dealers, their inventory is quite varied More

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outstanding customer service You get a warm feeling inside when dealing with this organization. They remind you of Church, being ushered in and welcomed at the front door. The com You get a warm feeling inside when dealing with this organization. They remind you of Church, being ushered in and welcomed at the front door. The complete staff were nice, friendly, and professional. Everyone was well trained in their department and knew their job. I recommend Dodd RV Sales to anyone that wants to be a First time owner of a New or Used RV. Two thumbs up. A plus Mark Green Hampton Virginia More

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I couldn't imagine a more excellent experience! I've purchased many homes, vehicles, timeshares, etc. in my lifetime and not one of them even come close to my experience at Dodd RV. From the minute I've purchased many homes, vehicles, timeshares, etc. in my lifetime and not one of them even come close to my experience at Dodd RV. From the minute I walked in the front door until the minute I left on my second and final visit for the purchase of my Travel Trailer, I was catered to, smiled at, educated and offered the BEST service ever. I wasn't treated like a potential sale, but as if I were a lifetime customer and friend. During the first setting with Scott last Saturday, he actually listened to my plans for what I wanted to do with the new Trailer, so when I came in today to finalize the purchase and go through the tour of the parts and service area, sit down with the finance guy, and even the walk-thru person, they were prepared to answer questions pertaining to MY intended use of the RV, not just standard RV answers to pacify me so they could move on to the next customer. I have a disability and was concerned about coming in for the final signing and then walk-thru of the RV before delivery. However, not to worry, they had stools and chairs at every turn for me and even had a special chair outside my Trailer so that I could sit and video the walk-thru, which Ricky moved for me around the Trailer as we went. Amazing! I could write a book about this dealership but I guess this isn't the right place. I can honestly say, I would refer anyone to these guys in a heartbeat. You won't regret it. More

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A wonderful experience beyond our expectations. This was our first time in purchasing a travel trailer. Everyone we encountered was so kind and friendly. The employees who worked with us were the be This was our first time in purchasing a travel trailer. Everyone we encountered was so kind and friendly. The employees who worked with us were the best. No pressure tactics, no hidden fees. They were up-front and looked after our best interests. The expertise in each department was so thorough we left with great confidence and knowledge. Give Dodd RV a try. You will not be disappointed. Richard and Joy S More

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Beginning of a new adventure! We are from Pa. and while visiting our family at Fort Eustis we stopped in at Dodd just to look at RV'S with no immediate plans to buy although since We are from Pa. and while visiting our family at Fort Eustis we stopped in at Dodd just to look at RV'S with no immediate plans to buy although since we've been retired it has been an interest of ours. We were shown all that we asked to see and took the information home with us. After discussing it with each other we decided to buy and two months later we closed the deal at Dodd's and are looking forward to seeing the country while visiting our children. The experience we had with Dodd was exceptional from start to finish. Evelyn and Gene Semanoff More

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Best RV Dealer in Southeast Virginia Dodd RV of Yorktown is the only dealer (that I know of) that sells Rockwood travel trailers -- one of the best on the market. The experience with Dod Dodd RV of Yorktown is the only dealer (that I know of) that sells Rockwood travel trailers -- one of the best on the market. The experience with Dodd has been exceptional; no pressure sales, a knowledgeable staff, and willingness to custom order rather than pressure to buy a travel trailer already on the lot. Dodd RV goes the extra mile when it comes to customer service. Scott and Arnold were wonderful in following up on all of our questions. Plus with a lifetime warranty why go anywhere else. So, if you are on the market for a travel trailer or any other recreational vehicle, consider Dodd RV of Yorktown as your first stop. The inventory, staff, price, and warranty is the best in Southeast Virginia. More

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Amazing experience! Absolutely loved my time at Dodd RV. Everyone went out of their way to provide my daughter's and I with a great experience. The team is among the nic Absolutely loved my time at Dodd RV. Everyone went out of their way to provide my daughter's and I with a great experience. The team is among the nicest people I have ever met which is uncommon at any dealership. They are truly the best and I will never go anywhere else to purchase my campers. They make sure every detail is perfect! More

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