82 Ontario Toyota Dealers

Third car from them and no complaints great people great - Islandstan

Third car from them and no complaints great people great product great service. What more could I want.

Eric Robertson, Parts and Service Advisor, eric@simcoe. - traceyluc12

Eric Robertson, Parts and Service Advisor, eric@simcoe.toyota.ca, 519-426-1050 Is # 1 in my books, He is an excellent Service Rep. I had recently purchased a used Toyota Tundra 2022 and taken it for my first service. I had a lot of questions. He truthfully told me he did not have answers for some of them, however by the end of servicing my truck that day, he had the documentation I was looking for. Eric is highly recommended. He's the leader of the pack!

I waited 14 months in Manitoba waiting for my vehicle to - Kevin Leathwood

I waited 14 months in Manitoba waiting for my vehicle to arrive. I was told it would arrive in 8 to 10 months. No luck. I looked across Canada for a Tundra Capstone and found one at George Jackson Toyota in Renfrew, Ontario. I dealt with a sales person by the name of Kevin Oattes. I don't think I could ever found a better person to work with. I'm not a easy person to work with. He went out of his way to answer any of my questions. Sent me numerous emails and also advised me that he would pick me up at the airport in Ottawa and hour away to pick up the vehicle. What got me the most was we spent about 1.5 hours on the new vehicle when I arrived to go over all the features and to help me link the computer with my phone. He was patient as we went through it all. What was crazy is the knowledge he had about the vehicle he was selling.me. The sales person of the dealership in Winnipeg didn't now anything about the vehicle, except how to sell it. I would recommend this salesperson and dealership to anyone looking for a vehicle. The quality of service and knowledge is outstanding. Thanks again, Kevin Leathwood

We purchased a 2023 Toyota Highlander Hybrid from Race - wendy n steve

We purchased a 2023 Toyota Highlander Hybrid from Race Toyota. We have been Toyota people for years. Our friends gave us a card from Race Toyota that they highly recommended. We called the dealership and spoke with Brian Moulder, who we found out later was the owners. He spent a long time with us working out various scenarios for us, all the time not knowing if we were shopping or purchasing. We felt completely comfortable with him and felt that he was not pushing us into anything. We called numerous times and he took the time to talk to us in his busy schedule. We have never experienced a sales person who worked as much as he did, finding the best fit for us. The whole team at Race Toyota went out of their way during the purchase and after. If you want to feel confident you received the best price and the best care call Race Toyota. Thanks Brian, and staff. Steve and Wendy Morgan

I bought a car from them. - Farjadd

I bought a car from them. When I came for trade in the manager Steve offering me least trade in value all over GTA. Worst management. Not helpful. Roude behaviour.

Having leased numerous Toyota's from this dealership - viandra

Having leased numerous Toyota's from this dealership since mid 1980's I have always had excellent service. I have maintained the servicing schedule as per Toyota schedule and I have never had a problem with service department. Naturally there have been lots of personnel changes over the years but have never had a cause to question the service department. I find that any contact I have with the business whether sales or service I have been treated with the utmost respect and would recommend them to anyone wishing to purchase or use their service department.

These guys are bait and switch experts. - deslauriers451

These guys are bait and switch experts. Four times this happened to me. Each time the sales guy said he had been off for a few days and didn’t realize the car I wanted was sold. EVEN AFTER I PROVIDED CREDIT CARD DEPOSIT AND PERSONAL INFO. each time they pushed me to order with delivery weeks or months away!

For years now I have had always consistently friendly, - Hanna

For years now I have had always consistently friendly, excellent, and professional services no matter what it was, leasing, maintenance or buying. I can only highly recommend Eastway Toyota.

Salesperson rude and downright unprofessional. - TRD PRO

Salesperson rude and downright unprofessional. Of you're not local they will not entertain you. If you just want to shop around they'll tell you " we're doing bidding wars with other dealership " very bad experience with SHANE. 0 STARS IN MY OPINION.

Great friendly people - MikeW

Very helpful and great to deal with. Very happy with the service as well. We have been customers now for over 15 years! Wouldn't think of going anywhere else.

Took my 2022 Toyota Corolla Cross for a safety inspection - Theo

Took my 2022 Toyota Corolla Cross for a safety inspection as I moved back to Ontario from out of province so needed to get a safety. I also took a Chevy Malibu for a safety at the same time for convenience. When I called to get the price of the safety, I was told $60 each. When I arrived at the dealer, they had me sign the work order and the price was $112 for each vehicle. I asked why the cost was so much. I was told that was the cost of the safety. When I paid for the safety, the total was $180.74. I asked about the original price of $112 that was written down on the form I signed, and I was told “that must have been a typo.” We left our vehicles there while they did the safety inspections and walked to a coffee shop. As we were walking back, I get a phone call from the service department saying that the Malibu needed new rotors in order to pass the safety inspection. She said that they were very rusty. The cost for this would have been over $400. I told the staff member that we were on our way back from the coffee shop and to not do anything to the vehicle until we get there and discuss with the technician. We arrived back at the dealer, the technician took us back to the Malibu, where it was up on the hoist. He indicated that the rotors were very rusty. While we were looking at the vehicle, my husband asked to look at one of the outboard shoes, which the technician had removed and was on the bench. The shoe had no glazing, no cracks, had plenty of material, way past the legal limit and no major grooving. My husband then removed the inboard shoe from the vehicle with his fingers which came out easily (not stuck). The vehicle recently had a brake service. The technician paused, my husband explained that the brakes would pass safety easily. The technician said “oh, do you want me to clean them up?” My husband said no, that the vehicle did not require a brake service. We asked the technician if the vehicle would pass safety like this, he said that it would, he just wanted to bring it to our attention. When we said that we didn’t want to proceed to get new rotors, the technician offered to do a brake service (at a cost of approximately $150) We said no to this. We went back out to the service counter. The person that called me was chit chatting for several minutes with one of the other staff members, totally ignoring us as we were standing there waiting to be seen to. This was the same staff member that told us we needed to pay over $400 for new rotors to pass safety. I will make the drive to a different Toyota dealer as I do not trust the service staff at this dealership. They tried to rip us off, lied to us about the rotors needing to be replaced in order to get the safety and then changed the price of the safety when it was time to pay. Very unprofessional and disappointing experience.

sickening, beware - Burgs

Just go to funks or elsewhere ,Bayview will bend you over. They will not honor toyota warranty andtake a week or more to fix anything. *Another pissed customer*

I ordered a 2024 Venza hybrid and waited for almost 10 - rusnacd

I ordered a 2024 Venza hybrid and waited for almost 10 months. When the car arrived, they refused to give me the car. I was told that the order was put in with an assumption that I would return my leased car to the dealer. It was a very frustrating experience. This was the fourth car that I leased from the same dealer. Just make sure you don’t assume that once your orderin, the car will be yours.

Very helpful. - Service Guy

Last min on Friday just before closing they helped me in a moment of need , highly recommend Toyota for everything. They made me feel at home, thanks again., Brad

Failure to properly repair fault - Tom

In the fall I was on vacation near Timmins when my Toyota Sienna failed. It was towed to James Toyota for repairs and they were advised as to what the trouble was and what the repair was needed . The Alternator was intermittently failing and caused the battery to fail. On picking up the vehicle they only replaced the battery and claimed no fault was evident on the alternator. On returning to my city the next morning I had the vehicle fail to start and had it towed to Toyota dealer which identified the alternator as defective and replaced same under warranty. On contacting James Toyota and requesting refund of the labour portion of the bill as the repair was NOT completed I was refused.

Add extra cost in final contract. - Letitia

Add extra cost in final contract. Was looking for a truck and visited this dealer. Everything was great, the sales person and manager were super friendly. We talked about model and prices. Until it came to the last step on the final contract. They added couple thousands on our agreed price in the final agreement. We let them know we are not gonna take that price for sure. And all the smiles are gone. Everyone became extremely rude. We just left. It's a waste of 4 hours.

I made an appointment to see James for 3:00. I showed up... - tempemailuntilcarpurchase

I made an appointment to see James for 3:00. I showed up 10 mins early and waited around until 3:30. That should have been my first red flag. We had discussed the vehicles I wanted to try and in what order I wanted to try them so I could have a good idea when comparing similar vehicles and he said everything would be all lined up ready to go. When he finally showed up, he didn't have anything ready that he said he would have prepared. He wasted a lot of my time just finding the vehicles I wanted after asking what I was looking for again. I went out for some test drives which were OK. I asked him a couple questions in which he didn't have answers and he said he'd get back to me via email with the answers. He never answered them even though I reminded him several times. I asked him to give me a quote on the vehicle and he said he'd email them to me. He didn't do that but rather asked me how I'm going to pay and then asked again about what I was looking for. I advised him that I would consider the quote with the vehicle and take the one that worked best for me. Five days later I get an email saying that the cost is MSRP and the vehicles are hot and not discounted along with several probing questions in other emails trying to get information to help him make more profit. I feel this could have been told to me on day one. I understand that they are there to make a profit but I wasted five days. I would not buy anything from James.

Great Dealership - toyotaguy14

Great dealership, friendly and knowledgeable sales team, friendly and accommodating service department. Highly recommend for anything car related in Chatham-Kent, even if you don't own a Toyota.

Purchased 3 new vehicles for my workplace - kathite

Patrick Barnes has always been extreamly helpful in getting me a good vehicle at a great price. Even when I needed to modify the vehicles for the special need clients I have, Pat has gotten his team to do this adaptions at either cost or free to help us in keeping within our budget. I would highly recommend Goderich Toyota!

Made a deal on a car, sales person never updated me was - N Farley

Made a deal on a car, sales person never updated me was sent an e mail that car was in after 10 months. Was called by salesman the next day to learn that the price had gone up by 1685.00$ because I was getting a 2023 instead of a 2022. Went in to speak to manager with my purchase agreement and told him I would pay the agreed on price he flatly refused. So no car, if I had paid the extra I would have had major buyers remorse. Called OMVIC about my experience and they said although I was treated badly, no law was broken. Thanks for reading my story and beware! A deal is no longer a deal.

I had a fabulous experience at Petawawa Toyota! The... - Robbin

I had a fabulous experience at Petawawa Toyota! The Service Advisor named Chuck greeted me as soon as I came in, checked me in to my appointment, carefully explained everything that would be done, gave me an estimate of the amount of time it would take and offered me a free car wash. After the work was done in the time I was told it would be, Chuck explained everything that was done and everything they discovered with courtesy and details and answered all of my questions with patience and kindness. It was a wonderful experience from beginning to end!