1,567 Ontario Kia/zlib/gzheader Service Centres

The post-purchase customer experience leaves a lot to be - GS

The post-purchase customer experience leaves a lot to be desired. They need to rethink how they handle their customer interactions based on some easily identifiable irritants.

My horrible experience with Myers Infiniti started since - AliW

My horrible experience with Myers Infiniti started since I bought my 2017 Certified Preowned QX60 in 2021. It used to go in intermittent limp mode from day one, but that was very rare. Hence, it was very hard to reproduce. I was also new to CVTs, so reading on the internet made me believe that's just how CVTs are. I brought my car back the 2nd or 3rd day after buying, but obviously, they couldn't reproduce the limp mode since the issue was intermittent. However, I wish I had known about obd-ll scanner at that time. Because now, whenever the car goes into limp mode, it shows one or two codes that are present despite the engine light being off and its the same codes which keeps coming back from the past 2 years. I dont understand how they were able to CPO that car with this issue present. Anyway, December 2021 was the first time engine light came on, and since then, engine light had come on numerous times, and they kept on replacing parts using the hit and trial method. Every time, while fixing one issue, they would mess up something else as well. For example, once they messed up a metal sheet in the bottom, which made a clanking noise, and I had to go back immediately but they were all done for the day. Once, I dropped my car with a working wiper fluid pump but got it back with the pump not working, so again, I had to take my car back and even had to pay for the pump. Once they caused an oil leak, which they were not able to find in 2 or 3 visits and I had to provide them evidences of oil leaks with pictures, videos and finally with a tray filled with leaked oil. And every time they would use their hit and trial approach, they would call it a good will, and they had to get it approved from infiniti canada, wasting more time on approvals. I mean, come on.. this started in 2021.. right after buying this suv... when the car was in warranty. I PAID FROM MY POCKET FOR THE CPO WARRANTY. The worst part was they were never able to reproduce the issue unless I reproduced it for them and took my vehicle to them right away on my way to work or any other important trip. I have missed so many trips and spent money on rentals in 2023 because of this poor handling of my issue. In short, the workmanship is horrible. I would definitely not recommend anyone to visit their service department. You can see from the pictures below that I had to visit them 30 times in 2023 alone. Can you imagine going to a service centre 30 times?? Can you imagine telling your boss 30 times that you are going to fix your car because it has broken down again?? And again? And again? This is the worst decision of my life, buying an infiniti and that too from Myers. Despite all this, I thought I would let it go and not leave a bad review because their service manager, John, is a good man and he gave me a loaner during the last few trips. But the reason I am writing this is they messed up my AC this time. I mean, their techs seem highly incompetent. The last time I got my car back, the issue was still not 100% rectified, and on top, my AC stopped working too. Now they are going to say its not their fault because I got my car back in Jan 2024, and its March, but who would have thought to test the AC in January? I believe it definitely is their poor workmanship, just like all the previous times. My AC was working fine until September 2023, when I dropped my car for the first time to drop the engine for sprockets replacement on bank 1. From Sept 2023 till now, I did not need my AC and my car made more than 5 long trips to infiniti (two of them were over a month), and they dropped the engine twice, which most likely messed up my working AC; given how incompetent these techs are who made me come back 30 times in a year. I am never going back to them, but to people thinking about an infiniti and buying it from myers ottawa infiniti, or getting your vehicle serviced here, please read this review before making your decision.

When I visited for my second service on my new Crosstrek, - Shelley Wister

When I visited for my second service on my new Crosstrek, I checked in with Mo. He was very professional and took the time to carefully answer my questions about the insurance package for a small repair. I felt very confident leaving my car with this dealership. They certainly aim to please!

Paid 100. - Betska

Paid 100.00 dollars for nothing just their recommendations, total waste! Got an oil change which was fine! Wanted some kind of reimbursement but was flatly refused! Got two calls at 3:15 am from Buick ! Maddening to be waken up!!! Took over 2 hours which is ridiculous to wait that long!! I was hesitant to go back for service because in the past it was not very good service’ Won’t be going back!

I recently returned to Agincourt Hyundai for a scheduled - Denis Pritchard

I recently returned to Agincourt Hyundai for a scheduled service. There were no surprises and there never is. From the time I drove into the service bay and spoke to Edwin to the time I got my car back I felt that I was amongst trusted people. Edwin went through everything with me prior to my car going into the service bay, and he told me that it would take around 2 hours, and that's exactly how long it took and there was no additional findings by the mechanic, in other words there was no up sale. The staff are friendly and personable, and very accommodating, the waiting area is great, with coffee on hand. When my service was completed Edwin went through everything with me, and showed me to my car. My car was thoroughly cleaned and looked great. I will continue to use this dealership because I have absolutely no reason to go anywhere else. Thank you Edwin and thanks also to a great service manager, Jimmy.

Bob is excellent communicator. - davidhaslam2135

Bob is excellent communicator. He keeps me up to date on what they find and what I have to authorize in order to get the results I want and need.

Always friendly. - shellwaaaa649G

Always friendly. Always ready to answer questions, in a down to earth way. No ego. Very welcoming.

Terry Volanis, the service Consultant was very helpful - williamhuiwang

Terry Volanis, the service Consultant was very helpful and knowledgeable with the service of my Lexus RX350. He's very friendly and made my stay at Aurora Toyota a very positive experience. I would definitely ask for him again with any concerns that I may have in the future. He's a nice guy!

Thank you Shelley and Kent! - Jeff Kaplan

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about!

I recently had to utilize the extended warranty on my - Jen

I recently had to utilize the extended warranty on my minivan at Menzies Chrysler, and I was thoroughly impressed with the level of service provided. From the moment I contacted their customer care team, they were responsive, courteous, and knowledgeable, ensuring a smooth and hassle-free process . The service department- Elix Selvadurai efficiently coordinated the necessary repairs, and I was pleased to find that my claim was approved without any unexpected costs . This level of attention and professionalism made me feel valued as a customer . Overall, this experience has reinforced my confidence in both Menzies Chrysler, Elix Selvadurai and the value of investing in an extended warranty. I highly recommend their services to anyone considering a vehicle purchase or seeking reliable after-sales support

I can’t understand some of the negative reviews. - Jprince2929

I can’t understand some of the negative reviews. I’ve been using this dealership for a while. Every time I have an issue they go way above to help solve it. Staff are all super friendly from sales to front desk and service or to the management. I’ve even met the owner who personally came and shook my hand after a vehicle purchase. Never have I had a negative experience because you can tell they are trained properly and only people who actually care are hired here.

Since 23 recommended a fluid consumption test when oil - cclarke

Since 23 recommended a fluid consumption test when oil changed. I went in recently to have one done, as Sante fe burning oil since 80000, it now has 110000 . I service it as recommended by manufacturer. I use synthetic oil. The test cost about $540. When it was finished they said they couldn't find an issue. They took my money but can't find a problem. I got in touch with head office which stated that the dealership would get back to me, that was last week. Also, someone took a fifty dollar amazon card from the dash, broke the air deflector on the hood and put the fuse box cover on wrong, it fell on my foot while driving. I am disgusted and disappointed. I feel totally ripped off. Also, they uber you out but you get yourself back, at least that is my experience.

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

may 31 2025 the more expansive Oil change, $200 for Oil - mci

may 31 2025 the more expansive Oil change, $200 for Oil change rip off not going back ever

Service for my XT5 was super. - Laurie

Service for my XT5 was super. Done well and fast! Also the free car wash is fabulous.

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

Stay away from this location. - Michelle

Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and crazy can you be to use the same muddy old plastic bags.? They supposedly to complimentary wash the car as well..my car looks as if someone spit on it. It’s stained and dirty. Also inside the car was smelling alcohol. Probably they drink as well. No one talked to me about anything that has been done to the car or to give me an assessment to the check up. They charged you and gives you xxxx. Don’t go to this Don Mills Toyota Dealership. I will never come back and will file a formal complaint. Horrible experience that will cost me extra money to clean the car. Stay away of this place.

Excellent and friendly service above and beyond. - Patricia

Excellent and friendly service above and beyond..Kept us updated and also offered ride home and back

I am not sure whether you received my review which I have - shahrokh.marzban

I am not sure whether you received my review which I have tried to send a while ago and stuck with password correction. But others’ one Star review hurts me a lot for sure they are not genuine or may be ….. Roy Foss offers the best sales and service in tiwn for which for the last two years I have applied for Salesperson too. I know Toyota Newmarket up to Porsche JP Downtown and Shahin the owner of DAG . Customers are like patients, GM like Surgeon and Roy Foss Thornhill like the best nursing team to support patients, as after sales means more than the sales itself. Thanks the management, Nick my salesman whom I purchased several cars from him from Camaros , Corvette for a friend, …..and now my Blazer with Jacky’s support. And Service the manager, David as an advisor and gorgeous Lauren to close the service. While waiting enjoy the best coffee in town.🙏

Don't ever ever trust what they explain. - lee810rich

Don't ever ever trust what they explain. check all the documents carefully. words not same as papers

Durham Mercedes are my go to dealership for all my 2019 - Simon

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Took my new Toyota RAV4 hybrid into this dealership today - TSpencer

Took my new Toyota RAV4 hybrid into this dealership today to have a Sherlock OBD protector (theft prevention lock). Eric completed the installation in a timely and professional manner. This service department is friendly, professional and clean. I have no problem highly recommending Camco for great service.

Absolutely terrible service of Toyota Richmond Hill. - miklev1961

Absolutely terrible service of Toyota Richmond Hill. A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for two hours. Why? For what? Than they drove it back to the registration area,put it on the ramp and started changing the oil. It took 20 min. I do not advise anyone to use RHT service. You will only waste your time.I am outraged by their service.

I just picked my Honda Odyssey and I am dissatisfied with - Pete

I just picked my Honda Odyssey and I am dissatisfied with the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they cannot fix my vehicle because they cannot source a rear shock for my van. They charged me a diagnostic fee to tell me they cannot fix my vehicle. They recommended me to go see my local garage to get an after market part as it was my only option. Today a similar situation happened. I left my 2019 Honda Odyssey vehicle because water was leaking in the trunk and was creating a pool of water in the trunk. Turns out that the extended warranty does not cover weather seals. The dealership tells me that they are not sure it is the weather-strip that is the issue, but want to change it anyways to attempt to fix it. I was also charged for this diagnostic. I calmly asked to waive the fees and explained the whole story. When I Spoke with the manager Chris and requested if he could help me out, he told me " I cannot do anything for you and if you want me to release you your vehicle you need to pay the diagnostic fee". I am very dissatisfied with the poor level Customer service offered at this establishment. They charged me twice for diagnostics with no solutions while keeping my car hostage.

Though I moved to another city in 2019 I continue to - S.J. Mehi

Though I moved to another city in 2019 I continue to drive back to Guelph Toyota because the attention and service I get is top notch.

Thank you Toyota Kingston for your quick, efficient, - Debschuurmans

Thank you Toyota Kingston for your quick, efficient, helpful service . I would highly recommend Toyota Kingston for their excellent service .

I am disappointed with Hyundai for persuading customers - wendy_3angels

I am disappointed with Hyundai for persuading customers to purchase additional warranties that provide no coverage. For example, I opted for the extended warranty for our tires, only to be informed that it does not cover them due to wear and tear. Despite our car being only two years, the tires, which cost over $550 each, should last longer than two years. Similarly, we also purchased the warranty for scratches and dents, but to no avail. They claimed that the scratch was too long or the dent too deep, rendering it not covered. It seems that they upsell customers on these extras, giving a false sense of security. Furthermore, I am disappointed in Adam Parry, Service Manager, for not following through on his promise to address the situation. Despite assuring me that he would resolve the issue, I never received any further communication from him. Until my new situation with my tires when he did contact me, He informed me that they recommend us to get our tires rotated every 12,000 km or every second oil change, but they don’t inform you that you need to get it done for warranty purposes. I mentioned about the scratch and dent, and he informed me that the paper work must have gotten lost and he would check. After both claims were denied, he got someone else to call to inform. It is clear that I will now handle my vehicle maintenance elsewhere, ensuring to keep all receipts for warranty purposes. It is likely that they will find reasons to deny coverage, as they have done with everything else.

The service is the worst compared to others car - zhufangont

The service is the worst compared to others car dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they called to tell us more time is needed to replace a part, we said go ahead but make sure we are able to car next day early. On second day, they called and left a message asking us to call back, 5 minutes later we called, no one pickup the phone, left a message, no one to reply. We called front desk several times, it was answered by a machine and guided us to somewhere then lost, we called the adviser several times, no answer. They careless for the customer is astonishing. BMW quality is not only of car quality, but also the service quality. It seems this dealership service doesn't understand this basic fact