1,567 Ontario BMW/zlib/messages Service Centres

First of all, I want to pay special mention to Andre in - B.Singer3

First of all, I want to pay special mention to Andre in parts, for exceptional customer service and attention to detail during a chaotic morning where my battery died leaving my home for a scheduled appointment with with Premier Cadillac in Windsor. Then the service from Randy and a few more gentlemen helping with shuttle and scheduling, Everyone was super nice and accommodating. All my issues with my Cadillac were addressed and wise recommendations were suggested. Things were quickly dealt with in a timely manner, and all things were replaced and taken care of..I am so very grateful for a speedy turnaround, being new to Windsor I was concerned with how I was going to be treated, but I am at peace and very happy with the work and service with all who helped me that day..Job well done..and many thanks and appreciation.

I recently returned to Agincourt Hyundai for a scheduled - Denis Pritchard

I recently returned to Agincourt Hyundai for a scheduled service. There were no surprises and there never is. From the time I drove into the service bay and spoke to Edwin to the time I got my car back I felt that I was amongst trusted people. Edwin went through everything with me prior to my car going into the service bay, and he told me that it would take around 2 hours, and that's exactly how long it took and there was no additional findings by the mechanic, in other words there was no up sale. The staff are friendly and personable, and very accommodating, the waiting area is great, with coffee on hand. When my service was completed Edwin went through everything with me, and showed me to my car. My car was thoroughly cleaned and looked great. I will continue to use this dealership because I have absolutely no reason to go anywhere else. Thank you Edwin and thanks also to a great service manager, Jimmy.

I appreciate your cooperation and consideration of my - Ati

I appreciate your cooperation and consideration of my problems, Anthony, the used car manager. I truly appreciate it. I had to drop the car off at the dealership to get the software updated after receiving a recall letter from the manufacturer. I discovered the issue still existed when I received the car that same evening, and I'm not sure how to call to pick it up. And in order to correctly update the software, I had to get my car to Newroad once more, which was difficult for me because of the hours of my job’s hour. Anthony tried his best to provide me with all the facilities after I expressed my concerns to him. Having you should make Nowroad proud. Once again, thank you for your assistance and good luck.

I recently lost my husband. - fransan

I recently lost my husband. He was always taking care of our car. Well, now it’s my turn to do this. I have brought my Santa Fe in for in for service a couple of times now. The service is ***** star. They are courteous, very knowledgeable, and friendly. I’m starting to learn a bit more about my Santa Fe. Glad I have such a knowledgeable staff to advise me.

I recently had to utilize the extended warranty on my - Jen

I recently had to utilize the extended warranty on my minivan at Menzies Chrysler, and I was thoroughly impressed with the level of service provided. From the moment I contacted their customer care team, they were responsive, courteous, and knowledgeable, ensuring a smooth and hassle-free process . The service department- Elix Selvadurai efficiently coordinated the necessary repairs, and I was pleased to find that my claim was approved without any unexpected costs . This level of attention and professionalism made me feel valued as a customer . Overall, this experience has reinforced my confidence in both Menzies Chrysler, Elix Selvadurai and the value of investing in an extended warranty. I highly recommend their services to anyone considering a vehicle purchase or seeking reliable after-sales support

Terry Volanis, the service Consultant was very helpful - williamhuiwang

Terry Volanis, the service Consultant was very helpful and knowledgeable with the service of my Lexus RX350. He's very friendly and made my stay at Aurora Toyota a very positive experience. I would definitely ask for him again with any concerns that I may have in the future. He's a nice guy!

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

I can’t understand some of the negative reviews. - Jprince2929

I can’t understand some of the negative reviews. I’ve been using this dealership for a while. Every time I have an issue they go way above to help solve it. Staff are all super friendly from sales to front desk and service or to the management. I’ve even met the owner who personally came and shook my hand after a vehicle purchase. Never have I had a negative experience because you can tell they are trained properly and only people who actually care are hired here.

Since 23 recommended a fluid consumption test when oil - cclarke

Since 23 recommended a fluid consumption test when oil changed. I went in recently to have one done, as Sante fe burning oil since 80000, it now has 110000 . I service it as recommended by manufacturer. I use synthetic oil. The test cost about $540. When it was finished they said they couldn't find an issue. They took my money but can't find a problem. I got in touch with head office which stated that the dealership would get back to me, that was last week. Also, someone took a fifty dollar amazon card from the dash, broke the air deflector on the hood and put the fuse box cover on wrong, it fell on my foot while driving. I am disgusted and disappointed. I feel totally ripped off. Also, they uber you out but you get yourself back, at least that is my experience.

may 31 2025 the more expansive Oil change, $200 for Oil - mci

may 31 2025 the more expansive Oil change, $200 for Oil change rip off not going back ever

Received great service. - Rachelle.barrette

Received great service. Darla and Scott were very friendly, helpful, answered all our questions and concerns. Took the time to make sure we were satisfied with our visit!

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

Don't ever ever trust what they explain. - lee810rich

Don't ever ever trust what they explain. check all the documents carefully. words not same as papers

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Many thanks to the team at Burlington Hyundai, especially - deacondack

Many thanks to the team at Burlington Hyundai, especially Mike C, Justin, Blaine, and the mechanics who solved the mystery of the check engine light on my 2018 Santa Fe Sport. Mike in particular kept us updated and assured us that the issue would be solved. And it was! Mike also said to call if anything else happens. Exceptional customer service!

Stay away from this location. - Michelle

Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and crazy can you be to use the same muddy old plastic bags.? They supposedly to complimentary wash the car as well..my car looks as if someone spit on it. It’s stained and dirty. Also inside the car was smelling alcohol. Probably they drink as well. No one talked to me about anything that has been done to the car or to give me an assessment to the check up. They charged you and gives you xxxx. Don’t go to this Don Mills Toyota Dealership. I will never come back and will file a formal complaint. Horrible experience that will cost me extra money to clean the car. Stay away of this place.

Communications poor. - @rogers.com

Communications poor. Did not check tires or oil when in for major brake job. Have to question things too much

Durham Mercedes are my go to dealership for all my 2019 - Simon

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

Buying a a good Car and having strong after sales - shahrokh.marzban

Buying a a good Car and having strong after sales service, reminds me GM cars and Roy Foss supportive after sales service. Having a surgery with the best Surgeon is great, but it nursing is not good enough then the positions suffers if not die. Anytime I had any issue Roy Foss service friends most welcome me and everybody concern about your satisfaction. May God Bless all of them the manager, the great supervisor David and Lauren at closing give you a great feeling. Thanks Nick to sell me the car and Jacky support. At the end of the I like to add that while waiting you can enjoy the best coffee in town so rich and tasty. 🙏Shahrokh

I’ve been a loyal customer of Richmond hill Toyota for - Salah.K

I’ve been a loyal customer of Richmond hill Toyota for over 20 years, and purchased 4 different Toyota models and spent thousands of dollars on vehicle maintenance and service. Unfortunately, my recent experience is extremely frustrating and disappointing. I had a minor accident, in which someone one hit me from the back bumper. It was a minor accident as there was no damage or even scratches to my 2022 Corolla. Few weeks later my blind spot monitoring radar start showing malfunction on my dashboard (RCTA Malfunction) I took my car to Aurora Toyota, and they diagnosed that the rear radar bracket is out of alignment and needs to be fixed and then calibrated. And as I was in an accident it is not covered by Toyota warranty. Despite spending over $350 at Aurora Toyota for diagnosis and removal of the back bumper, I took my Corolla to Richmond Hill Toyota for a second opinion. Richmond Hill Toyota after diagnoses said to me there is an issue with the left side of the rear radar system and that JUST need recalibration of the rear bumper radar system to fix the issue with the blind spot monitoring system. Because it happened due to an accident, I was charged over $800 to fix the problem. (So, I thought they did) Just over 2 months later the same issue reappears on my dashboard. Took it back to Richmond Hill Toyota, they diagnosed that same issue but this time with the right side of the radar system. This time their Service Adviser told me in order to properly find out the problem they need to take the rear back bumper off and I have to pay $240 plus taxes before they do any work. I complained to the Leah Service Supervisor and spoke to her. I decided not to pay for the removal of my car’s rear bumper, as I believe it should be covered by Labour Warranty as Richmond hill Toyota did not diagnose or properly fix the issue in the beginning, and any work done should be fully covered by Toyota. I called my service advisor Amir and left a voicemail two days ago about my decision and told him to inform Service Supervisor Leah that I would leave a one-star Google review because of this. As of now posting this review no one even bothered to contact me to resolve the problem and the frustration this issue has caused me for the last few weeks. It has now been over six weeks since I posted my original review, and I have yet to hear anything from Richmond Hill Toyota. Despite the dealership’s habit of leaving generic replies under one-star reviews—likely to create the appearance that they care—my experience shows otherwise. The reality is simple: THEY DON'T CARE!!! If customer satisfaction truly mattered to Richmond Hill Toyota, six weeks would have been more than enough time to follow up and resolve the issue. They’ve lost my business for good, and I will not be returning to this dealership for any future service to my cars!

Tried to blame a recall part failure on me - cost to - unhappy- w-Accura

Tried to blame a recall part failure on me - cost to repair, all in, at a garage I trusted, was >$13,000. It'll be a frosty day in xxxx before I (a) buy another Acura, or (b) deal with these skeevy con-artists again.

Though I moved to another city in 2019 I continue to - S.J. Mehi

Though I moved to another city in 2019 I continue to drive back to Guelph Toyota because the attention and service I get is top notch.

I am going to be taking my 2019 Suburu Forrester to a - georeid

I am going to be taking my 2019 Suburu Forrester to a private garage for service. I have read too many bad reviews by customers so i cannot trust them anymore to do my service. I spent 45k on my Forrester new & now i can't trust the dealership. sad.

Mountain Hyundai’s customer service? - wrong_guy_to_wrong

Mountain Hyundai’s customer service? A true comedy of errors. Tried to get a warranty claim covered—boom! Suddenly I’m starring in a $3000 “Oops, that’s not covered” scam drama. Meanwhile, the TSB is waving hello like, “Dude, it’s totally covered.” If you want a laugh and a lesson in how to lose customers fast, this place is your go-to!

I am extremely happy with everyone, they are extremely - Wawa53

I am extremely happy with everyone, they are extremely helpful with all my needs. Friendly and courteous service it is a real pleasure talking with the service department.

Very bad experience! - cj76720

Very bad experience!My car still under warranty with AC system, they cheated , asked for 1800 dollars . We didn’t want to fix it . They just checked 30 mins and let me paid 269 dollars fee. I sent email to Honda Canada . Waiting for solution. By the way, I went to other Honda dealers got free repair, now my car’s AC working . Terrible experience.

Their service is terrible. - Hab

Their service is terrible. I bring my car in for scheduled service. They tell me the cabin filter needs replacement, and the HVAC needs cleaning. I said no to the HVAC. I get the truck 2.5 hrs later, no mention of the filter on the work order, and I wasn't charged. So it obviously wasn't done. I mentioned the Instrument cluster glass was cracked, probably from the extreme outdoor heat. It has to be ordered. My previous Toyota truck had the same problem. They tell me it isn't covered under warranty, but after I raised a stink they said they will do it "this time". If it happens again and they don't cover it, I will go to Toyota Canada, and make a complaint with OMVIC. Next day, they called me said the part was in. I make an appointment for 11am the following day. I arrived early, gave my keys to the clerk, and and walked all the way to Tim Hortons at Gardiners rd/Bath. A different clerk calls and says they can't do the job until 2pm! I'm fuming! I upheld my part, and then this! Then he calls me back says they will try to fit me in within the next 30 minutes. Not good enough!

I normally don’t leave negative reviews, but my recent - Raid

I normally don’t leave negative reviews, but my recent experience with Budd’s BMW in Oakville left me with no choice. I brought my vehicle in last week due to an ongoing brake warning. They ran diagnostics and concluded the issue was low brake fluid, a problem you’d expect could be identified without the need for a full diagnostic. More concerning, they strongly recommended three differential fluid flushes based purely on mileage. I declined at the time, only to later discover that all three services had already been performed six months ago at the same dealership. This raises serious concerns about either the accuracy of their service recommendations or the integrity of their practices. I reached out to the same service rep who had communicated with me previously (Madelyne R.) to seek clarification. After one initial reply saying they would look into it, I received no response to four follow-up texts over 10 days. If this was a mistake, it should have been acknowledged promptly with clear communication and an apology. If it was intentional, it speaks volumes about the dealership’s business practices. Either way, this experience was unacceptable, and Budd’s BMW has permanently lost my trust and my business. I will also be reaching out to BMW Canada to have this matter investigated further.

Be careful. - Mad Mike

Be careful. I've had 3 bad experiences with this dealership, all with personnel - the tech work has been excellent. They service my 85-year-old mother's late model Mazda. The car is 4 years old and has less than 40,000KM. 1) When it goes in for oil changes, they want to do the recommended service. last year at 36 most, they called me for approval to do the 36mo service. I looked at the manual and said sure. When we picked up the car they had done $700 worth of work over and above. This included changing an air and cabin filter they changes 6 mos/5,000km prior for $150, a brake fluid flush, coolant flush and brake cleaning. I called back asking why - they said it was approved, that was their service department's recommended 36K service, not Mazdas. 3 mos later we went to buy out the lease. A sales rep kept harassing my octaganarian mother into a new lease. She was trying to sell her the ultimate peace of mind comes from having a new car with fewer dependability risks. They wanted her pristine leased car because it had 30,000km and they thought she'd walk from the $19K buyback on a car with a tradein value of $35K. Then last month (Jan 2025) , another oil change - rather odd as services had been 12,000KM, this last one was 5,000km. It appears they reprogrammed the her oil service interval to 5,000km, not an uncommon trick done on unsuspecting customers. Again there was a recommendation for extra work. They told her at 40,000KM the recommended maintenance included a wheel alignment, brake cleaning, mechanical inspection, and a full electrical inspection and service. another $700 of extra work.