21 Ontario Acura Dealers

My wife and I recently purchased two brand new Acura - emilyjbain

My wife and I recently purchased two brand new Acura Integras. We had the pleasure of working with Xavier Williams. My wife and I appreciated his patience, knowledge and professionalism throughout the process. He always made himself available to address all of our questions and concerns from start to end. We were very grateful for his friendly demeanour when working with us. We would highly recommend Xavier to anyone else looking to purchase an Acura in the future.

This is my second review with Acura and I am still very - Anitadwaydar

This is my second review with Acura and I am still very satisfied with the dealership. Camco Acura has always delivered with service and quality care.. Rikki always goes beyond customer service expectations and I wouldn’t recommend anyone else. Garett I has always provided exceptional service, and always takes extra time and care with any of my questions and concerns. I’ve had moments where I would walk into Acura, and even though Acura is about to close, everyone will stop what they’re doing and still assist me. I had an ordeal with my car where it would not turn off and nobody could figure out what was wrong with it so I brought my car into Acura and the issue was detected. Within 24 hours recommendations were given, and the prices were pretty reasonable. I always recommend Acuras to all of my friends, and so far three of them have made purchases from Camco. All three of them are very satisfied. Waleed sold me my car, and he worked with me to provide me with a reasonably priced vehicle with all the bells and whistles. I love my car. I love the way my car drives. I love the look I love the comfort. I love the fact that these cars last. I wouldn’t recommend any other car.

Many thanks to both David Perry, my sales rep, and David - davidrosen

Many thanks to both David Perry, my sales rep, and David Leeder, sales manager for the great help and advice in transitioning from my lease to a new lease of a beautiful 2025 Type S TLX. Great job of doing the swift work and paperwork, and thanks to David Perry for spending the needed time to explain all the vehicle features. David Leeder provided the great incentive here, and it was most appreciated. Shoutout to Ali Q for also making the switch a simple one! Acura has been my "go to" vehicle for many years, and Acura Sherway has made that decision even more worthwhile, so thanks again to all!

Horrible parts department. - bennet0629

Horrible parts department.. staffs seems not have a clue what parts the client needs and ordered the wrong parts. Never called when parts arrived even though they said they will. Told the client twice to come back next day and guess what, parts are not even here!! I have been back 3 times and I still haven't able to pick up my plastic parts. So ridiculous

The absolute worst experience with a car dealership. - MM

The absolute worst experience with a car dealership. I would never recommend this dealership!! Lack of professionalism from the salesperson (“oops my bad” when he messed up). He scheduled a test drive on the 2025 MDX model I wanted. When we arrived the car had zero gas in it and we were told we could drive it around the block. That is not the test drive I wanted. And I couldn’t test any of the features I was interested in because the car hadn’t been pdi’ed . That was where I should have walked. I had an appointment to pick up the car and did their pre-pickup online thing where I indicated I wanted a full rundown on all the features and systems. When I arrived the car wasn’t ready. I waited over an hour. The salesperson said it wasn’t his fault. If they were running behind, I would have appreciated a quick phone call to reschedule. Then he couldn’t get the Acura Link working, so just told me I could do it later. We did a very quick rundown inside the vehicle - not what I had requested. When we did the sale, I requested (via text, so it is in writing) no dealer frame on my license plate. Guess what?! He forgot. 3 months into the vehicle and i couldn’t do the update, but had to bring it into the dealership. I was told 30 minutes when I booked the appointment over the phone. When I arrived for the appointment, I was told “no more than a couple of hours”! Would never recommend this dealership!!

For the service center, Patrick Rodriguez is not just - DX

For the service center, Patrick Rodriguez is not just amazing, but he is phenomenal! Right after the valet immediately helped me with signing me in, Patrick took over and was courteous, professional, knowledgeable and efficient. Super friendly guy; the kind you want to go have a beer with! Also the oil change was in great time, especially considering it was a busy day, and the car was washed which was a nice touch. The customer waiting area was also well set up, with snacks and refreshments. Hats off to the whole team at Acura Thornhill for superb customer service and with a friendly smile to make the day! (Demetrius)

Dear Acura Pickering: Over the years, I have purchased - richardmelless

Dear Acura Pickering: Over the years, I have purchased three Acura’s from the Ajax/Pickering dealership, an RL, a TL and an RDX. I am very satisfied with the sales and service departments at Acura Pickering, especially the service department, which clearly explained the required services and was very accommodating.

From my first interaction it was an absolutely fantastic - marie

From my first interaction it was an absolutely fantastic experience. The honest clear communication with Sales person Ryan MacDonald was what made this such a wonderful experience . The purchase pending inspection that is offered made the 5 hr drive worth every minute. It also speaks volumes to the fact that the #1 priority is making sure you are 100% satisfied with your purchase. This level of service is a refreshing approach in this industry. Respectful Honest Caring and going above and beyond is how I would describe my experience purchasing my 2023 MDX. Highly recommend Acura Barrie Thank you Ryan.

Its great when you buy a car but later the communication - Leo

Its great when you buy a car but later the communication has been poor in terms of promising to deliver on the agreement.

I got my car serviced from Policaro Acura recently. - Merlin

I got my car serviced from Policaro Acura recently. The service was absolutely amazing. I would like to recognize Amrit Uppal for his outstanding care. Keep up the good work!

Working Ryan Kelly to purchase our MDX was a pleasure. - jankegogogo

Working Ryan Kelly to purchase our MDX was a pleasure. Ryan is a true professional who listens to your requests and fulfills them.

The customer service at acura of hamilton was AMAZING. - carbuyer11

The customer service at acura of hamilton was AMAZING. The staff was fantastic and a real joy to deal with!

Service is great, Gerri really knows her stuff! - greendiane513

Service is great, Gerri really knows her stuff! You need to clone her because one of her just isn’t enough! I would highly recommend Acura on Brant.

It is with great pleasure to write this review about my... - Robert

It is with great pleasure to write this review about my recent experience with Sterne Acura. I was dealing with Alex for the entirety of my car search, from finding the right car to the final purchase. All correspondence was extremely knowledgeable, time sensitive, and specific to my needs. Working with Alex was like having a personal realtor but for a car purchase. I was looking into the potential of buying a new Acura and within a week, from what Alex learned about my specifications, he found the perfect car for me. Taking the time to come on here and write a review is the least I could do. Negotiations were seamless and comfortable, I feel like I could not have received a better price elsewhere. There was no feelings of 'did I pay the right price?", or "could I have gotten a better deal?". As soon as Alex heard about my now new car, he contacted me right away and told me what had just come in to the dealership. Nothing but 5 stars for this dealership and service

Have nothing but good things to say about our experience... - dlfedak64

Have nothing but good things to say about our experience buying a used vehicle at Performance Acura. Sales Manager Stacey Ames was a treat to work with, as was our Sales Person Joe Balsom. Both were friendly, knowledgeable and answered all our questions. The vehicle was as described - even its minor flaws were brought to our attention. When there was a question about the oil life (after we had brought the car home), Stacey covered the cost of the oil change. On pick-up day, I even received a bouquet of flowers for Mother's Day - along with my 2014 Mustang GT convertible! I would recommend this dealership based on our experience.

Have leased over 15 vehicles from this dealership over - Pursuit

Have leased over 15 vehicles from this dealership over the past 25 years between my wife and I. From sales to service as well as the parts department, have experienced nothing but the best. Highly recommend the Acura product, as well as the outstanding customer service we have received from this dealership.

I bought an Acura Platinum Elite from this dealership. - Shamyla

I bought an Acura Platinum Elite from this dealership. The vehicle has an issue with the windscreen. The windscreen is distorted and blur which is a huge safety issue and extremely risky. I have not been able to use the car properly since delivery and going through extreme inconvenience and mental distress. The staff and the GM (Saj) while acknowledging the problem that the problem exists, promised to provide me with the replacement car, have not provided that and now even stopped taking my calls, and fail to call back on promises. They have not provided me with any solution to this problem. It seems that they have shaken hands after closing the deal, and do not feel bothered to take care of the customer. Very disappointed of this service. The attitude of the dealership staff has changed right after the car is out of the dealership, and they do not bother about the problem I am having with the vehicle. I have paid and am paying the top dollar to have a safe and luxury vehicle. Whereas the vehicle that has been provided has a faulty and blurry wind screen, thus having a safety issue and risk of accident. They promised to provide me with a replacement vehicle by 6th of September, and when called, no body attended my phone call, the GM did not call back to the call made to him in the morning, I called again in the afternoon, and had to convince the operator/receptionist that I need to talk to him, whereas she was stalling and pushing me to call back later, eventually I spoke with the GM, and he promised to call me back with the solution at 5:00 PM, which he again failed. This is extremely poor service by a luxury vehicle dealership, and I am extremely dissatisfied. I want the vehicle returned or replaced, or a solution be provided for this issue, and in the mean time a replacement comparable vehicle is provided to me.

Disappointed with Service Dept. - mjaffer53

Disappointed with Service Dept. I own a vehicle with Catalina Blue paint that has an extended warranty from Acura due to paint peeling from factory workmanship issues. Previously I had a warranty claim for the same issue processed through Maple Acura and everything went smooth enough (kind of). Fast forward a couple of years, I just noticed paint peeling in a different spot so I took it to Maple Acura again a couple of weeks ago, Filipa took pictures of the issue and Rajiv later confirmed it would be covered by the warranty. Considering I had received courtesy loaner vehicles from them before for the exact same issue covered by warranty, I was surprised to hear that I would not be provided with one this time due to policy changes. I was told that if I needed a vehicle, I’d have to pay for a rental – which I was not happy with considering this was a warranty claim and not my fault, but I agreed to pay for one as I really needed a vehicle for work purposes. The appointment was today, 4th June 2024 @ 9am, to drop off my vehicle at Maple Acura and pick up the rental. As I am heading out for my appointment, I get a text message from Rajiv saying that I can drop my vehicle off at Maple Toyota with Mauro (that’s where they do paint work) and also pick up my rental from him. I replied back saying "Okay, will do. I hope the rental I'm paying for is not a Toyota?" I receive no response. While I’m driving to my appointment, I call Maple Toyota to confirm that the rental I am paying out of pocket for is in fact an Acura and not a Toyota. They decline and say that I will be receiving a Toyota Corolla. I ask them why an Acura vehicle with Acura warranty being taken to an Acura dealership for processing of said warranty is being replaced with a Toyota Corolla rental, that too when the customer is paying out of pocket for it? She could not answer my question. By this time I was 5 minutes away from the dealership but had no option but to ask her to cancel this appointment. I did not hear back from either dealership nor the service manager. I also lost a precious few hours of my workday morning not getting much done. Conclusion – I would have liked to have been informed upfront that the rental I was paying for would not be an Acura. In that case I would have made alternative arrangements. I was under the very reasonable understanding that I was renting out one of their loaner vehicles. Very few people that purchase Acura’s want to drive around in a Corolla.