Markham Acura

Horrible parts department. . staffs seems not have a clue what parts the client needs and ordered the wrong parts. Never called when parts arrived even though they said they wil . staffs seems not have a clue what parts the client needs and ordered the wrong parts. Never called when parts arrived even though they said they will. Told the client twice to come back next day and guess what, parts are not even here!! I have been back 3 times and I still haven't able to pick up my plastic parts. So ridiculous More

My acura TLX intermittently had the Lkas, collision mitigation problem, auto high beam, cruise control lights on. My car has comprehensive warranty. I understand if the part is not covered, it is a CP mitigation problem, auto high beam, cruise control lights on. My car has comprehensive warranty. I understand if the part is not covered, it is a CP job and that I will have to pay for a diag as well. Omid stated even if you have comprehensive warranty on the part, you still have to pay for diag. I wasn't happy but still agreed to proceed. Technician diagnosed and informed Omid that the multipurpose camera is faulty. Also technician claims that I have an aftermarket glass. Omid said the multipurpose camera is covered but he said that warranty department will not warranty my multi purpose camera if they find out my glass is aftermarket. He stated they will ask for pictures of glass and worried if warranty department will kick back claim. Omid said he will try to claim the glass through warranty then proceed with claiming the multi purpose camera afterwards. Guess what after? He says I still have to pay for calibration regardless. If the part is covered, labor should also be covered. So I paid for the diag and left. Anyways several weeks passed and he notified us stating acura will cover half the cost of windshield. So I would have to pay the other half of windshield plus labor which is 981.60 taxes included. If I was to proceed with this CP job, he said he will warranty the camera and switched it up saying he will cover the calibration fees as well. NOTE: this car was bought from an acura dealership. Was told all parts on car was was OEM. From when I had this vehicle till now, I have never replaced the windshield. In order to sell a vehicle that came back from a lease return, everything equipped with vehicle has to be up to Acura's specs. Clearly wasn't the case. I went to maple acura. Took less than 3 hours to rediagnose and state that camera is faulty. He said he ordered the camera and will follow up with a service appt. I didn't have to pay for a diag. Please see attached files. Bunch of jokers at Markham acura. More

I had my door handle replaced a few years ago as a result of rust leaking from it and now the handle is moving/not secure besides the rest of the handles also leaking rust. They are telling me that the labou of rust leaking from it and now the handle is moving/not secure besides the rest of the handles also leaking rust. They are telling me that the labour warranty is just 1 year. More

lack of customer service To be fair, the vehicles are fine... but when it comes to service with this dealership, you may want to lower your expectation. It is mission impossib To be fair, the vehicles are fine... but when it comes to service with this dealership, you may want to lower your expectation. It is mission impossible to speak to anyone from service department over the phone. Whether you leave a voice message for service manager or coordinator, they don't call you back - they are quite consistent doing so. They dont' call you when ordered part arrives even if they said so. People from parts department are friendly. Also be warned of shuttle bus service, if you live near by, you might just consider walk. This dealership is located in a very well convenient location, but unfortunately most staffs look not motivated and lack of energy to service customers. More

IGNORED I visited this dealership 02-03-2020 at about 2.30pm. i currently lease an Acura 2018 ilx and the lease expires in a few months. I was with my son a I visited this dealership 02-03-2020 at about 2.30pm. i currently lease an Acura 2018 ilx and the lease expires in a few months. I was with my son and was looking to upgrade to a Acura TLX A-spec. My son and i were in the showroom for over 10 minutes taking pictures of the white TLX on the showroom that i was interested in. we actually got into the car to check it out and snapped over 10 pictures. NOBODY acknowledge that i was there and to offer service even though i could see 2-3 sales staff within 10 to 15 feet from me in their cubicles NOT with customers. Business must be Great at this dealership if they can afford to ignore existing Acura customers. I stopped at the desk at the entrance before i left and relayed by experience to the lady there and she just looks at me dumbfounded. I know there are other Acura dealers nearby and i will take my business elsewhere. Robert Silva More

Visit with Anthony Chan My visit was phenomenal. Anthony Chan provided exceptional service from the time I first walked into the service department to the time I took my car My visit was phenomenal. Anthony Chan provided exceptional service from the time I first walked into the service department to the time I took my car home. His service was up to my satisfaction and the work was done just as I had explained. Anthony listened to my concerns attentively as I addressed them, executed a plan and the work was done accordingly. Additionally, Anthony took the time from his busy schedule to update me throughout the day. He is a great employee a great addition to your company! Alnasir Rajabali More

Worked with Hani Soudah on a recent purchase of a used Acura. Kind and patient and presented us with Options and considerations without “pushing”. Would recommend anyone deal with him! Acura. Kind and patient and presented us with Options and considerations without “pushing”. Would recommend anyone deal with him! More

PROFESSIONAL AND TRUSTWORTHY In 2010 I bought three new Acuras from Downtown Acura, one for myself and two for daughters. I met their service manager Steve Fleming whom I was imm In 2010 I bought three new Acuras from Downtown Acura, one for myself and two for daughters. I met their service manager Steve Fleming whom I was immensely impressed with. Soon thereafter Steve moved to Markham Acura. Every time I need the most insignificant service or job done to my Acura, I travel one hour each way to consult with Steve. My daughters also find Steve direct, honest and extremely trustworthy. He is a very nice man! My daughters travel even further to ensure that their cars are taken care of by Steve. Honestly, I would buy Acuras for the rest of my life if I could be assured that Steve would always be available to help out. Highly, highly recommended!! More

Andrew Chen Markham Acura Andrew has been extremely helpful over the past 10 years. I have leased 2 vehicles and have recommended him to many friends for his outstanding servic Andrew has been extremely helpful over the past 10 years. I have leased 2 vehicles and have recommended him to many friends for his outstanding service. Every time I go to Markham Acura , he always greets me with a smiling face and is more than willing to spend time answering any questions I have. He always explains the specifications of the vehicle thoroughly and is very knowledgeable. Even after I’ve purchased the vehicle, he is more than happy to answer my questions and encourages me to come into the store if I need anything. I would recommend Andrew to everyone! Subramaniam Murugesu (Mani) More

Unwavering Commitment to Customer Satisfaction Recently I have a very pleasant experience purchasing my 2018 ILX from Markham Acura. The entire sales staff from the sales manager to the receptioni Recently I have a very pleasant experience purchasing my 2018 ILX from Markham Acura. The entire sales staff from the sales manager to the receptionist were very friendly and courteous. I have read other favorable reviews about this dealership and feel that the credit must go to the top of the house at Markham Acura for fostering an environment where every customer is valued and respected. My sales representative, Nima Mohseni, is particularly genuine and personable. He was able to explain how all the features worked in a manner that is understandable to the customer. When I indicated to him that I need the car to be licensed and ready within a very tight timeline, he personally intervened to ensure that the customer's needs were met. Thank you Nima for your unwavering commitment to customer satisfaction. I could not have asked for more! More