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Ford Escape Purchase - Michelle LJY
Just bought my first vehicle last Saturday here. I found this Ford Escape online and came for a test drive. Received very professional and patient service from Ricky Zhang. Since this is my first vehicle purchase and this vehicle is a used car, I had lots of questions. He answered all of them without hurry and gave me detailed history information about this car. I was also able to add an extra feature on my car for free. Decided to purchase the car on the same day.
Overall the entire purchase experience was pleasant.
Easy to get into a Ford - Joie
Darren Lusty was informative and straight forward, without pressuring to buy, the day I test drove the Escape. He was polite and patient with my questions. When I bought the Escape with a trade in of my van, the exchange and purchase was smooth and efficient. Explanations and details were clear.
Wow! I am impressed. - Zoltan
I have to say, I an not a review writing type of person, but I felt I had to share my experience.
We've been looking for an F-150 since this summer's Employee Pricing event. I have sat through sales pitches and negotiations, taken trucks for test drives at different dealerships but no luck...
We were looking at RAMs across the street and decided that the F-150 was functionally better for our needs. So we went to Mid-Town. It was almost closing time, but Dustin was ready to help us. Two days later we went back to get our 2012 Escape appraised but Dustin was sick. Dean (one of the managers) came and helped us (again, it was close to closing time). He took a look at our vehicle and gave us a ballpark estimate (which was more than the previous dealerships would give us).
Due to our work schedules we wouldn't have been able to sit down and negotiate again, also time was running out on the Black Friday event.
So basically we gave our wishlist to Dean and left. He said him an Dustin would find us a vehicle. Next day we received a phone call, and the details of the possible vehicle and deal. I must admit I was a little skeptical but they did it! They found what we wanted and a little bit more! They offered a good value for our trade-in and got a good deal on the truck. And we could stay on budget.
The whole process was easy, and stress-free. We couldn't believe it, it was so different from what we had ever experienced at car dealerships.
Well done, everyone involved!!!
Great experience! - escape2014
I was looking for a Ford Escape and they found a 2014 with low mileage and a great price at their
sister dealership in Wpg. Brendan was a kind and friendly salesman and eager to help me find what I wanted. Recommend this dealership to anyone looking for a new or used vehicle.
Very honest people - Ilya
Very good dealership, I would recommend sales person David Kroecker. He is very honest and polite, explained me all details in very friendly and comfort atmosphere without any pressure, didn't charge any dealer fees. Service is also very good. Prices are low and quality of job is good. Fixed couple things under warranty easily and quickly.
Easy to work with - Klassen 1
Working with Craig mayor is the reason I come back it doesn't matter what day of the week it is he's there to answer my questions he understands what it takes follows up with all the departments making sure things are done as they where dicussed even after the sale he checks in with you from time to time seeing how everything is working as a farmer I work with a lot of services and appreciate a good one
Best purchase - Squid1478
I just bought s new f150 from metcalf garage in Trehern and I was treated with so much respect they even met up with me late after closing because of my work schedule. Anytime I make a purchase that big and feel that good about it I will be back for my next truck guaranteed!
Love our truck - S Meade
Our experience buying and financing our new to us truck was a good one, no complaints at all. When viewing the vehicle it was found that the tunnel cover was missing some parts and they were quick to bring in the parts and complete the repair before we picked up the vehicle. Laura was very friendly and if she didn't know an answer to our questions she found the answer quickly.
A pleasure to deal with - Kellyf150
Every time that I have gone to service at Birchwood Ford they were friendly and quick to help. I have never had a bad experience with them yet. I recommend Birchwood forward to everybody. Five stars in my book
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.
We bought a used a vehicle that had a pre existing tuner... - JGWalker
We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me.
The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced!
I dropped in to the service department to see about... - vegas205
I dropped in to the service department to see about getting the daytime driver lights activated on my F350. I also asked to a diagnostic on a periodic appearance of my alternator warning light. They quoted me a price of 89.00 for turning on the daytime running lights and the diagnostic was going to be around 40.00.We booked a time several days out. I arrived at the appointed time, rather cool reception, I waited almost a half hour for them to even take the vehicle into the shop to perform the service. They called me to the service counter about 45 minutes later and said they were unable to activate the running lights without some special harness which would cost well above 200.00 for either a after market product or the actual Ford product (this was not mentioned when the appointment was booked) Further they claimed to have completed a diagnostic and claimed that the alternator warning light was caused by a failed alternator (had been replaced by a different service center a month ago), they said I very likely needed a new FICM (1500.00 plus) and that my batteries were no good and also needed replacing (another 200.00 plus) Then they presented me with a bill for 164.00 to not provide any service other than telling me that they could not activate the running lights and suggest that I spend close to 2000.00 (additional to the 164.00 already charged) in their service department with no guarantee that it would all be completed within that number. I went down the street to Canadian Tire and purchased a Daytime Running Light Kit for 39.00 and had them install it, I later went to a alternator rebuild shop to have the alternator and batteries checked. The alternator was putting out 13.97 with the warning light on (obviously charging)- said it was a 25.00 regulator - he also checked the quality of my batteries and claimed they were both GOOD. I watched him perform all the tests and he showed me the read outs as he performed them.
As far as I can determine - Steel Town Ford would be considered a Preditor Service Center - (my opinion) they had a gal at the counter who was cold, unfriendly and arrogant, she single-handedly has destroyed any future business opportunity between myself and Steel Town Ford. I will take every opportunity to pass this experience to any and all who will listen.
Any auto dealership that behaves in this manner should be taken to task - possibly reported to the Corporation that they profess to represent??
Capital Ford Lincoln Winnipeg
Senior Product Specialist