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Great pre-owned car buying experience - Chris E Gadaleta
Kelly Warren helped me out from my first visit on the lot, to driving off their lot with my new vehicle. It was a smooth process the whole way through with great customer service. Very satisfied and would recommend
Best DEAL ever! - mallillin
As new immigrants, we were so glad to have our first car from River City Ford. Hands up to Michelle, she really did a great job of serving us. .=)
Ask for John Nault! - MW
Braving the world of cars sales can sometimes daunting and I was dreading buying a new car after some of the 'sleasy sales techniques' I had encountered at other dealerships for months before meeting John! Absolutely no pressure, John spent time answering all my questions and was patient and upfront about all aspects of my buying experience. I'm so happy with my experience and my purchase! Thanks John!
Amazing salesmsn - Cathy
I just recently bought a used Ford Focus and the salesman Kyle was fantastic! The sales manager Kyle was also very great! I have already recommended this dealership and sales man to people!! Thank you again Kyle B
Hassle free purchase - Ron Giesbrecht
Professional, personal, and a pleasure to deal with. He was very accommodating to my schedule and requests with out any pressure or hassles. I also appreciated not being dragged through the a business managers office to get all the usual add ons
Best purchase - Squid1478
I just bought s new f150 from metcalf garage in Trehern and I was treated with so much respect they even met up with me late after closing because of my work schedule. Anytime I make a purchase that big and feel that good about it I will be back for my next truck guaranteed!
Courteous and friendly. - panel
See above, other than that the sales person [Ron in our case] went out of his way to please us. We found what we wanted.
New vehicle purchase - Bosslady10101965
I just recently purchased a new 2017 Ford Edge and the service I received at Thompson Ford Sales was above and beyond. I highly recommend this dealership for service and sales!!
Have the Car My Husband would have Loves - HermanD
My husband always wanted a new sporty car - he passed last year and with Nickie At Vickar /Parkside he got his wish and I get to enjoy a worry free ride
Purchase of pre owned F150 required some repairs. - levelwinder
When purchasing my pre owned F 150 I noticed a slight whine in the rear differential, the windshield had a defect and there were a couple of touch up's required on the paint.
Mr. Don Jenkins and Mr. Derek Aston took care of assessing and diagnosing my issues and took action to complete the repairs. I am pleased with the professionalism and expertise they displayed in order to do the repairs.
I am very pleased with my purchase now. Thank you to both of them. Sincerely, Bill Klein
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.
We bought a used a vehicle that had a pre existing tuner... - JGWalker
We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me.
The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced!
I dropped in to the service department to see about... - vegas205
I dropped in to the service department to see about getting the daytime driver lights activated on my F350. I also asked to a diagnostic on a periodic appearance of my alternator warning light. They quoted me a price of 89.00 for turning on the daytime running lights and the diagnostic was going to be around 40.00.We booked a time several days out. I arrived at the appointed time, rather cool reception, I waited almost a half hour for them to even take the vehicle into the shop to perform the service. They called me to the service counter about 45 minutes later and said they were unable to activate the running lights without some special harness which would cost well above 200.00 for either a after market product or the actual Ford product (this was not mentioned when the appointment was booked) Further they claimed to have completed a diagnostic and claimed that the alternator warning light was caused by a failed alternator (had been replaced by a different service center a month ago), they said I very likely needed a new FICM (1500.00 plus) and that my batteries were no good and also needed replacing (another 200.00 plus) Then they presented me with a bill for 164.00 to not provide any service other than telling me that they could not activate the running lights and suggest that I spend close to 2000.00 (additional to the 164.00 already charged) in their service department with no guarantee that it would all be completed within that number. I went down the street to Canadian Tire and purchased a Daytime Running Light Kit for 39.00 and had them install it, I later went to a alternator rebuild shop to have the alternator and batteries checked. The alternator was putting out 13.97 with the warning light on (obviously charging)- said it was a 25.00 regulator - he also checked the quality of my batteries and claimed they were both GOOD. I watched him perform all the tests and he showed me the read outs as he performed them.
As far as I can determine - Steel Town Ford would be considered a Preditor Service Center - (my opinion) they had a gal at the counter who was cold, unfriendly and arrogant, she single-handedly has destroyed any future business opportunity between myself and Steel Town Ford. I will take every opportunity to pass this experience to any and all who will listen.
Any auto dealership that behaves in this manner should be taken to task - possibly reported to the Corporation that they profess to represent??
Capital Ford Lincoln Winnipeg
Business Office Manager