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One of my Better Car Buying Experiences - Scott S.
Found the vehicle I was looking for online. Once I booked an appointment to come see it, the process after was quite hassle free. My appointment was at 12:30pm, I had the vehicle delivered (in my possession) by 5:00pm.
The Salesman I dealt with; a seasoned veteran - didn't try and use any pressure tactics like you see with new, younger sales people. He was honest, humble, mild mannered, and obviously well educated with the product he was selling (in this case a F-150).
The Used Car Sales Manager was delightful, and didn't insult my intelligence by going back and forth with the deal sheet - something seen so often at other dealerships.
The vehicle itself was in great condition - obviously professional pride is taken by the dealership to ensure their trade-ins are clean before showing them. It made the decision to purchase that much better.
All in all aside from a lack of communication from the Business Office regarding the After Sale (beyond their control as the Business Manager quit the day after I purchased) - the process from start to finish was easy, no pressure was felt, and enjoyable.
Friendly and knowledgeable - Karen ford
River city Ford was are first stop to look at some trucks, john came out and intrdouce himself but short time cause he had an appointment coming in so he passed us over to Brett and from the time we were there felt welcomed and brett knew what we were looking for and what are budget was. Brett is very outgoing and knows his vehicles. If we had questions or concerns he answered thrm as much as he could or if we were thristy offered his clients a beverage, overall by not only Brett but everyone is humble and welcome there clients.
In the end we will be back in the future. It was an amazing experience for first big purchase with my finacee
Wow! I am impressed. - Zoltan
I have to say, I an not a review writing type of person, but I felt I had to share my experience.
We've been looking for an F-150 since this summer's Employee Pricing event. I have sat through sales pitches and negotiations, taken trucks for test drives at different dealerships but no luck...
We were looking at RAMs across the street and decided that the F-150 was functionally better for our needs. So we went to Mid-Town. It was almost closing time, but Dustin was ready to help us. Two days later we went back to get our 2012 Escape appraised but Dustin was sick. Dean (one of the managers) came and helped us (again, it was close to closing time). He took a look at our vehicle and gave us a ballpark estimate (which was more than the previous dealerships would give us).
Due to our work schedules we wouldn't have been able to sit down and negotiate again, also time was running out on the Black Friday event.
So basically we gave our wishlist to Dean and left. He said him an Dustin would find us a vehicle. Next day we received a phone call, and the details of the possible vehicle and deal. I must admit I was a little skeptical but they did it! They found what we wanted and a little bit more! They offered a good value for our trade-in and got a good deal on the truck. And we could stay on budget.
The whole process was easy, and stress-free. We couldn't believe it, it was so different from what we had ever experienced at car dealerships.
Well done, everyone involved!!!
My first time in Carman Ford - Alain
Never been to Carman before
Just happens to be were that Fantastic colour truck was
They help me buy my first F150
Hassle free purchase - Ron Giesbrecht
Professional, personal, and a pleasure to deal with. He was very accommodating to my schedule and requests with out any pressure or hassles. I also appreciated not being dragged through the a business managers office to get all the usual add ons
Best purchase - Squid1478
I just bought s new f150 from metcalf garage in Trehern and I was treated with so much respect they even met up with me late after closing because of my work schedule. Anytime I make a purchase that big and feel that good about it I will be back for my next truck guaranteed!
Courteous and friendly. - panel
See above, other than that the sales person [Ron in our case] went out of his way to please us. We found what we wanted.
Bad sales closing experience! - Ron
We were looking for a new vehicle and found a selection at Vickars. The floor salesman was friendly and willing to help with our questions. We went and test drove the car we were interested in, a locally owned no accident car. At the end we were introduced to the sales manager who offered us a "deal", which was a price higher than it was listed for online. So we said we needed to think about it and left. We spoke to the sales manager a few days later and we countered with our price, but he said couldn't do it so he said his VP of sales would contact us.
Spoke to the VP (Dominque) back and forth several times in the week trying to purchase the car but we could not agree on the price. We were comfortable with our cash offer and he told us he felt like we were robbing him. We were finally told to take a look at other dealerships and when we got scared and could not find anything to call them back. We were so disappointed with this customer service and treatment that we said "Okay We Will". VP called back later the same night and accepted our offer. We went to pick up the car the next day (with an appointment time) and they tried to get us to finance even though we had an accepted cash offer, the paper work wasn't ready, car wasn't cleaned inside and they didn't fill up the car with gas. Also, all the staff aside from the original floor salesman, were unfriendly. The VP of sales who made the deal would not even come say Hi or shake our hand (instead he stayed in his office). After getting the car home we found the old registration for the car which was from car rental company which they did not tell us and the car proof did not state. We did not have a good experience and we are recommending people avoid this dealership. Terrible customer service and very dishonest. We will never buy or get service from them in the future.
Excellent service - friendly staff - TLC
Brought in for regular maintenance and a problem with heating system that malfunctioned intermittently. The problem was solved after testing and running the vehicle persistently. I appreciated receiving the detailed written report of all tests run and how the solution was reached. Grateful for their perseverance and knowledge.
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.
We bought a used a vehicle that had a pre existing tuner... - JGWalker
We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me.
The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced!
I dropped in to the service department to see about... - vegas205
I dropped in to the service department to see about getting the daytime driver lights activated on my F350. I also asked to a diagnostic on a periodic appearance of my alternator warning light. They quoted me a price of 89.00 for turning on the daytime running lights and the diagnostic was going to be around 40.00.We booked a time several days out. I arrived at the appointed time, rather cool reception, I waited almost a half hour for them to even take the vehicle into the shop to perform the service. They called me to the service counter about 45 minutes later and said they were unable to activate the running lights without some special harness which would cost well above 200.00 for either a after market product or the actual Ford product (this was not mentioned when the appointment was booked) Further they claimed to have completed a diagnostic and claimed that the alternator warning light was caused by a failed alternator (had been replaced by a different service center a month ago), they said I very likely needed a new FICM (1500.00 plus) and that my batteries were no good and also needed replacing (another 200.00 plus) Then they presented me with a bill for 164.00 to not provide any service other than telling me that they could not activate the running lights and suggest that I spend close to 2000.00 (additional to the 164.00 already charged) in their service department with no guarantee that it would all be completed within that number. I went down the street to Canadian Tire and purchased a Daytime Running Light Kit for 39.00 and had them install it, I later went to a alternator rebuild shop to have the alternator and batteries checked. The alternator was putting out 13.97 with the warning light on (obviously charging)- said it was a 25.00 regulator - he also checked the quality of my batteries and claimed they were both GOOD. I watched him perform all the tests and he showed me the read outs as he performed them.
As far as I can determine - Steel Town Ford would be considered a Preditor Service Center - (my opinion) they had a gal at the counter who was cold, unfriendly and arrogant, she single-handedly has destroyed any future business opportunity between myself and Steel Town Ford. I will take every opportunity to pass this experience to any and all who will listen.
Any auto dealership that behaves in this manner should be taken to task - possibly reported to the Corporation that they profess to represent??
Capital Ford Lincoln Winnipeg
Business Office Manager