Mid-Town Ford wasted my time twice. - sstar
Mid-Town Ford wasted my time twice. The first time, I spoke with the sales representative on the phone about a truck I was interested in, and we agreed that I would come to the dealership at 1:30 on Saturday afternoon to see it. When I arrived, the truck was out front, and I went inside to meet with the salesperson. I explained that I didn’t want to waste their time, nor did I want them wasting mine. I expected a fair price on the truck and a reasonable offer for my trade-in, and we were initially in agreement on that.
The salesperson directed me to get a coffee while they attended to something, assuring me they’d be with me shortly. After a while, I noticed the truck being driven out of the lot. The salesperson then informed me that the dealership was inspecting it since it hadn’t been safety certified yet. While I waited, the salesperson left me unattended. Eventually, the truck returned—with another customer and a different salesperson. By this point, it was 2:15, and no one had evaluated my trade-in or engaged with me meaningfully, so I decided I had wasted enough time and left.
At 2:30, the salesperson called, apologized, and offered to bring the truck to wherever I was. I explained that I had been upfront about my expectations, yet they completely disregarded my request to respect each other’s time. I told them I wasn’t in the mood to see the truck and needed time to decide whether I wanted to continue dealing with them.
On Monday morning, the salesperson called again to see if we could work something out. After the weekend, I cooled off and decided to return to see if a deal was possible. They assessed my car, and I took the truck for a test drive, which I found impressive. Afterward, we sat down to discuss numbers. The salesperson went to the sales manager to get the trade-in value and the final price for the truck. The truck was listed at $61,995, and they lowered it by $900 to $61,095. However, they only offered $30,000 for my trade-in—far below the offers I had received from two other dealerships, which were within $500 of each other and over $8,000 higher than what Mid-Town offered, even without requiring a purchase. Ultimately, I sold my car to one of the other dealerships.
I left Mid-Town feeling very disappointed that they had wasted my time yet again. The next day, the salesperson called once more, asking if there was anything they could do on the truck. I told them that they had already wasted my time twice and should be frustrated themselves since the sales manager had done them no favors, wasting both of our time. I explained that I had given them two chances and would not make the mistake of dealing with them again.
Word to the wise—after 40 years of purchasing vehicles, I can confidently say there are much better dealerships to work with than Mid-Town.
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