500 British Columbia Subaru/inftrees Service Centres

They dropped my Discovery off their hoist and totalled it - Daniel L.

They dropped my Discovery off their hoist and totalled it in June 2023, when it was in for an engine replacement. It's now been a year and dealership has still failed to make me whole. They dropped the ball so hard, their insurance company had to reach out to me directly to answer questions that the dealer either ignored or refused to answer. Their insurance policy could not pay out the full amount that their insurance company themselves deemed the loss to be valued at due to limitations in their policy. David Campbell, their service manager and Phil Levy, the service advisor had committed to making me whole and committed to working with me to cover the shortfall and expenses I incurred over the past year due to this incident, only to tell me after repeated follow ups that this was now "over his head" and that he would connect me with their General Manager. This was 4 months ago. As of the date of this review, they have still yet to reply to my phone calls and emails to the GM, and I have not had any dialogue at all with their GM. Phil and David had also committed to ensuring I had continued use of a loaner until this was settled, but have since asked me to return it (which I did). I had ACL + Meniscus surgery this last month and am now car-less and have been unable to get to all my appointments that are critical to my recovery. Have been a loyal customer of the brand for over 10+ years and this dealership's poor business practices are pushing me to a different brand that actually follows through on promises and takes responsibility for their actions.

Amazing experience - Danielle123

I had an excellent experience with Langley Fiat and would recommend it to anyone looking for a reliable, affordable vehicle or any vehicle repair work. The dealership went above and beyond to ensure customer service and transparency were their number one priorities. The representatives are friendly, knowledgeable, and do not attempt to pressure you into impulse purchases. The level of professionalism and courtesy were incomparable with other dealerships and employees strive to ensure customers leave satisfied and happy with the service they have received. It was definitely a positive experience!

I called on Tuesday (November 21) Wednesday (Nov 22) and - breannavmp

I called on Tuesday (November 21) Wednesday (Nov 22) and did not get a call back until Thursday (Nov 23.) They called during my working hours, so I called back when I got home. I had to call that day, Friday (Nov 24) and 5 times Saturday (Nov 25) to be able to pay for my part. I then called Monday (Nov 27), Tuesday (Nov 28) and three times Wednesday (Nov 29) to be told my part would not be available until Friday (Dec 1) and then transfered to be told it wouldn't be ready until at least Dec 5. I think asked for a refund (on $460) and was told it would not be issued for 7-10 days! I just ordered this part on rock auto for $55. Axel was the only person who was generally kind, everyone else was rude, useless or impatient. One guy told me to call back - but gave me the number for a clinic in downtown Vancouver...

Three strikes! - BSmythe

I brought my 2013 yamaha outboard in for a 20 hour tune-up for the upcoming salmon fishing early run. Was told it would be ready friday (3 days).Five days later at double the quote I finally got my boat in the water only to have it quit on me twice. If it wasnt for nearby fishermen the second time I would be smashed up on the rocks now.Took it to another dealer and they found my impeller was completley missing and no oil in the motor and the spark plugs finger tight!Good way to send someone out on the river.Thats what I get for making a backdoor deal with the owners son!Never again!

Service Quality - Dave121

This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.

Exceptional Service and Cooperation at Acura Lougheed's - pixel auto body

Exceptional Service and Cooperation at Acura Lougheed's Service Department I would like to express my sincere appreciation for the outstanding service provided by the team at Acura Lougheed's Service Department, particularly Manager Michel and receptionist Sam. Their exceptional cooperation and understanding of customer needs have left a lasting impression on me. I must also extend my gratitude to the Parts Department, particularly supervisor Mr. Rad, Amy, and AJ. Their qualifications, knowledge, and commitment to their work were evident throughout my interaction with them, making my experience smooth and enjoyable. I would like to give a special thanks to Pixel Auto Body for their invaluable assistance in facilitating the parts inquiries from Acura Lougheed. The seamless collaboration between the two departments made a significant difference in my overall satisfaction with the service received. In conclusion, my visit to Acura Lougheed's Service Department was a truly pleasant one, thanks to the dedicated and competent team members. I would highly recommend their services to anyone in need of automotive assistance. Keep up the fantastic work!

People was amazing and service was done quick and - Lotfi

People was amazing and service was done quick and perfect, i am happy for that

Always very welcoming with super friendly and helpful - Jade M

Always very welcoming with super friendly and helpful staff when coming into this dealership! We can always count on them for our routine company vehicle maintenances!

Tried to book an appointment for vehicle repair; customer - Just a regular consumer

Tried to book an appointment for vehicle repair; customer service skills with person on Service Desk phone could use a little improvement.

Service Dept- great service as always from Murray / - Lynne - Sahara

Service Dept- great service as always from Murray / Brenda / Kelsey. Issue with my 2017 Wrangler Sahara (lights & wipers). I recommend these wonderful service team! Thanks, Lynne

Had my first service. Awesome. Highly recommend. They did... - yahmon

Had my first service. Awesome. Highly recommend. They did an amazing job with buffing out a few scratches. The service was completed before the time they gave me. All over great experience.

I was in for the Honda recall and the service staff at - Tom

I was in for the Honda recall and the service staff at Marv Jones is outstanding. They professional and answer all my questions offer easy to understand explanations in a friendly manner. They were the ones who alerted me to the recall issues long before Honda Canada. That’s why I have bought several vehicles there along with my daughter’s cars. 5 Star Service and attention

I have been a customer of the Mercedes Boundary Service - Shannon

I have been a customer of the Mercedes Boundary Service Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit over the years. Despite the premium prices associated with the Mercedes brand, the service provided is far from top-notch. Recently, we dropped off a company vehicle for routine maintenance at 7 AM. By 4 PM, having received no updates, I attempted to contact the service center. After navigating through multiple phone selections, I was repeatedly redirected to reception. The receptionist forwarded my call three times to a service department member who was on vacation, as indicated by their voicemail. On my fourth attempt, I suggested that their phone system might need servicing, given its inefficiency. Despite this, I never managed to speak with anyone in the service department. My boss eventually got through and was informed that our vehicle had not even been started on and would require another day. This left us scrambling to reschedule our technician's appointments. The following day, we heard nothing until 4 PM when we were told that extensive work was needed and the vehicle would be ready by morning. Later, they called back to say it wouldn't be ready until the end of the third day. At this point, we decided to pick up the vehicle and have the work done elsewhere. To add insult to injury, we were charged an exorbitant amount for diagnostics and an oil change, and they failed to reset the vehicle's service interval notification. This experience epitomizes the worst customer service imaginable. For a brand like Mercedes, one would expect a level of service that reflects its premium pricing. Unfortunately, Mercedes Boundary Service Centre falls woefully short of these expectations.

Oil change, tire change and a/c repair. - MissSkippy

As usual great service. Vehicle came back from the complimentary car wash sparkling. I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.

Exceptional service, above and byond - George

I recently had my vehicle service at Mercedes Nanaimo. I live out of Nanaimo, approx. 50km away. On the day before my scheduled service, I found out wasn't able to drive the next day. I phoned the service department. One of their employees (Dave in Parts) offered to come to my home, drive my car in for servicing, and return it that evening. Never had such great, appreciated service. Needless to say, highly recommend this team of great people!

During my visit to this branch to inquire about my - Rod

During my visit to this branch to inquire about my expired services on my EQE, I unfortunately had a very negative experience with the sales representative, Babak Mousavi. I found his attitude to be rude and dismissive, which left me feeling unheard and frustrated. Given the role he holds, I was surprised by his lack of professionalism, especially since customer service is so crucial in this industry. It makes me question the management's decision to have someone like him in such a customer-facing position. I hope the team takes this feedback seriously, as the service I received was far below expectations.

Reliable service from dealership over the past 12 years. - Buffy

Reliable service from dealership over the past 12 years. Recommend Brad Gold when purchasing your next vehicle