I recently took my Lexus in for a routine service, - Gisele T.
I recently took my Lexus in for a routine service, expecting the same outstanding care I’ve always received. This time, however, the team went above and beyond. When it came time to pay, I was told, “Don’t even think of taking out your card.” To my absolute surprise, the service was complimentary! I was blown away.
Lexus of Royal Oak has consistently provided top-tier service, but this experience truly exceeded my expectations. A special thank you to Kassandra Saghir and the entire service team for their professionalism, kindness, and commitment to excellence. They certainly went the extra mile.
I have been a loyal customer for nearly a decade, and moments like this reinforce why I will continue to be. I trust them completely. I wholeheartedly recommend Lexus of Royal Oak!
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