Zender Ford - Service Centre

New motor ordered Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is coming from Texas. Dec 28/15 Brought truck in because they where slow could maybe pull old motor so when the new came it would be ready/ Jan/16 They had not started on it yet? Then spoke to parts it will be 10 working days. Jan 8/16 The motor is in route but not sure where it is at, at this time. Jan 15/16 It would be at the end of Jan. before it would be in. Jan 29/16 Another month from now. Feb/16 When it to the service dept. they said the end of Feb. Spoke to Ford Canada they said we have to talk to you. Feb 26/16 Called Ken he said 6 weeks Now they are saying we could get you a new one sooner put it would cost around 10,000.00 He has been renting a welding truck and welder since Jan4/16. This is unexceptable YOU HAVE TO LOOK INTO THIS. Have paid 2 months for a rental and still NO ANSWERS . The truck is still there we trusted your word it would be done. Thank You Trevor Verbeek 780 9758467 Mel Verbeek 780 9193489 email juneverb@xplornet.ca More

Excellent respectful customer service The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a su The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a substantial reduction in my costs. A rental vehicle was provided at no cost as well. The sales department ( Christian Davey) was equally as helpful in showing me all my options. Even though I have not yet purchased a new vehicle I highly recommend this team of professionals to anyone looking to buy a vehicle and know they will receive excellent service after the sale! They go that bit extra every time! More

service report Excellent service; friendly and helpful service writers; thorough service job; my vehicle has 251,000 kms on it, and is still in very good shape, due Excellent service; friendly and helpful service writers; thorough service job; my vehicle has 251,000 kms on it, and is still in very good shape, due in part to having been serviced here since purchase. More

Amazing Experience Thank you Ryan Chad, Brandon, and Olena. You've all been with me every step of the way. Not only did I have an excellent buying experience when I boug Thank you Ryan Chad, Brandon, and Olena. You've all been with me every step of the way. Not only did I have an excellent buying experience when I bought the vehicle, but the experience afterwards has been nothing short of amazing. Exceptional. Rest assured that I will make my next purchase and all future purchases from Zender Ford! More