Lorraine MacDonell

Amazing quick,precise,friendly service. Rick the service manager, went above and beyond to ensure my compete satisfaction.will definitely be back to Zender Ford Rick the service manager, went above and beyond to ensure my compete satisfaction.will definitely be back to Zender Ford More

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Very friendly staff. Great service. Quick service. And made me feel welcome. I'll definitely be going back ! Great service. Quick service. And made me feel welcome. I'll definitely be going back ! More

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Friendly customer service. Didnt take long with service stuff and have no issues till yet. Didnt take long with service stuff and have no issues till yet. More

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New to the city and my first visit. Was happy with with the service and will definitely go back. Was happy with with the service and will definitely go back. More

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On line booking was easy and apt time I needed was available went right in quick lane and job done in no time, had a chance to look around some new stock in the showroom to pass the time. Will use aga available went right in quick lane and job done in no time, had a chance to look around some new stock in the showroom to pass the time. Will use again for sure. More

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What a great store ! Quick service , friendly professional staff and a clean welcoming building . I totally trust them to do a fantastic job. Quick service , friendly professional staff and a clean welcoming building . I totally trust them to do a fantastic job. More

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Staff very friendly and helpful, very happy with the service from all, trust and respect everyone here at Zender service from all, trust and respect everyone here at Zender More

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Very Unsatisfactory DO NOT SHOP HERE! DO NOT BUY YOUR VEHICLE HERE! Their mechanics are nothing but ignorant xxxxxx who are EXTREMELY RUDE to their clients! I will never DO NOT SHOP HERE! DO NOT BUY YOUR VEHICLE HERE! Their mechanics are nothing but ignorant xxxxxx who are EXTREMELY RUDE to their clients! I will never buy another vehicle from this dealership! I have nothing but bad things to say about this place.... You want to keep your business Zender Ford how about you fire all of your mechanics! They don't honor their warranty, they sold me a vehicle without motor mounts, and they tell you to leave if you don't like the service. Fine be me but I'll make sure the world knows about the xxxxty service. More

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They "GET" Customer Service!! After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I had a question about the recall fix - without hesitation Lorraine had the team "pick up my vehicle at home" and took it back to the shop to address my question and ensure I was 100% satisfied. This was appreciated as I had a busy day planned - the team was friendly and had it back sooner then I expected... Quality Customer Service.. cheers team!! More

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Excellent respectful customer service The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a su The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a substantial reduction in my costs. A rental vehicle was provided at no cost as well. The sales department ( Christian Davey) was equally as helpful in showing me all my options. Even though I have not yet purchased a new vehicle I highly recommend this team of professionals to anyone looking to buy a vehicle and know they will receive excellent service after the sale! They go that bit extra every time! More

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