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404 Reviews of Whitby Toyota - Service Centre
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February 23, 2017
Worst service from Service Manager Quaison Parris I left my car for service and they told me to pick it up next day, I almost wait for 2 hours waiting for my wife to pick me up, last 30 minutes I saw I left my car for service and they told me to pick it up next day, I almost wait for 2 hours waiting for my wife to pick me up, last 30 minutes I saw my car parked outside I aked to the manager and told me to pick it next day. 20 min After I left the dealer he call me to say car is done. More
by Nan8
Employees Worked With
Quaison Parris
Helpful January 07, 2017
Bad service I went there to fix my flat tire for my brand new Prius. Amanda the service rep asked me to bring the tire size. When I went back with the tire size, I went there to fix my flat tire for my brand new Prius. Amanda the service rep asked me to bring the tire size. When I went back with the tire size, I had to wail on the line again. This time another service rep served me . He didn't ask me about the tire size. He knew he can check it on the computer. I had to wait more than three hours to fix the tire. Weird questions, no respect for customers. (May be I bought my car @ Donvalley). I will never go back here. More
by Selva sella
Employees Worked With
December 07, 2016
Terrible service Was supposed to get a ride home while waiting for winter tires and oil change...nothing. been sitting over an hour and sick so not impressed...then so Was supposed to get a ride home while waiting for winter tires and oil change...nothing. been sitting over an hour and sick so not impressed...then some lady comes in with her dog...why is this allowed? I'm allergic...so now on top of being sick my eyes are watering and itching. As well they tried to charge me for my oil change evendors though it's supposed to be included with my lease and extended warranty package. This is my first time bringing my new car in for servicing. Not impressed at all!!! Somebody could at least come tell me there is nobody to drive me home so I could have had a friend drive me but nope...nothing. here's to karma givon every last person I'm in contact with in this place my cold! Next time I get a Honda!! More
by Screwthis
Employees Worked With
November 21, 2016
Above and Beyond Car Service! We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free profes We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free professional car wash or a free baby blanket just because. They are so great and never over price or over charge you for anything. This is a family dealership and we feel like one of the family. More
by K8alex
August 03, 2016
Poor Service Department I had a brake job done and they replaced the rotors on all four wheels and used the existing pads. $ 800 later and the vehicle drives no differently I had a brake job done and they replaced the rotors on all four wheels and used the existing pads. $ 800 later and the vehicle drives no differently then the when I took it in this morning. I have already noticed the scoring of one of the rotors. Arranged pick-up for 3:00 pm and I had to phone them to come and pick me up. They arrived at 4:10 pm. I have had similar dealings with this dealership in the past and similar results. This is the last time I will be using this dealership More
by Motorhead
Employees Worked With
Art Schwartz
June 22, 2016
Excellent Customer Satisfaction I was at the Whitby Toyota location a few weeks ago and needed parts for my 4runner truck. Keith O’Neil was at the parts counter and he was so helpfu I was at the Whitby Toyota location a few weeks ago and needed parts for my 4runner truck. Keith O’Neil was at the parts counter and he was so helpful in assisting me with locating the parts I needed. He even took the time to walk out to the parking lot and helped me change my wiper blades. Having dedicated customer focused employees like Keith is definitely an excellent asset to Whitby Toyota. Thank you so much Keith! More
by Olicom
Employees Worked With
Keith O'Neil
April 02, 2016
Service experience. Great brand and very reliable. The service department is not overly friendly when it comes to dealing with customers. My experience comes from dealing Great brand and very reliable. The service department is not overly friendly when it comes to dealing with customers. My experience comes from dealing with art in the service department. On a visit I had there for a problem I had I discussed what issues I was having with my car and the hard starting I was having. Instead of the problem diagnosed correctly was sold a battery which was not needed. The issue was with the ignition coil which I had to diagnose and fixed the issue. Why does art go or present himself as a service manager when people in the dealership tell me he's no manager? More
by Scott5150
Employees Worked With
Art Schwartz
February 27, 2016
First time servicing at Toyota My RAV is my first sole-ownership vehicle and my baby. When it came time for an oil change the only place to go was to a Toyota service centre, and Wh My RAV is my first sole-ownership vehicle and my baby. When it came time for an oil change the only place to go was to a Toyota service centre, and Whitby Toyota was the logical choice. Mikeala was at the service counter and she made me feel welcome and comfortable. She listened to me explain what I wanted looked at, and even enlisted the help of a nearby technician who nicely explained to me that one thing that I thought was a problem is actually a safety feature (who knew?). There were no issues with me bringing my RAV in the night before the scheduled appointment, either! At pick up I had the same pleasant customer service from Mikeala as the night before, and I was impressed that the cost was less than I had anticipated. They even brought my RAV up to the front for me (past experiences with other car makers had me going out to the lot to find my car wherever they had put it!). There is no doubt as to where my RAV will go for future servicing: to Whitby Toyota! Thank you! More
by Leah
Employees Worked With
Mikeala
December 19, 2015
The dealer treated us with exceptional support and warmth. We actively sought out our salesperson, Sam Khan, because of having dealt with him, at another dealer, over the past ten years. Sam is just a stellar We actively sought out our salesperson, Sam Khan, because of having dealt with him, at another dealer, over the past ten years. Sam is just a stellar human being. We love him. He is very knowledgeable with an uncanny capacity for anticipating our needs at this stage in our lives. It was an absolute pleasure dealing with him again. More
by Boudica
October 21, 2015
10/10 Just went in for a simple oil change and pre winter inspection. It was done very fast and the lady at the service desk was very nice to talk to. I w Just went in for a simple oil change and pre winter inspection. It was done very fast and the lady at the service desk was very nice to talk to. I would recommend going there for service to everyone. More
by lucasjreed
Employees Worked With
Mikaela
